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RIU Aruba / riu!

1 New Jersey, United States

My husband and i stayed in Riu Aruba, for 10 days which were a nightmare! It started when we got there, we booked and paid for a water front suite, and were told that they overbooked and that room wouldn't be available for 5 days and when available we would be moved, and basically because there is NO management on premises that the refund for that 5 days would have to be submitted by email to head office in Spain in the form of an email and they have up to 15 days to respond!? then we attempted to get something to eat at the only place open at 3pm(when we first arrived) which was the buffet... how it's not shut down by the board of health/sanitation is beyond me!!! Now starving we attempt to eat at one of the "gourmet" restaurants and now we are told that you have to make a reservation with the concierge, which closes at noon, in order to eat there, so we go to steak house which is the only one we could get into and the food was uneatable!!! now speaking with other hotel guests, that ALL the restaurants are horrible and rather than take a chance on not eating we ate out everyday!! More $$$ lost! The only advantage to that is that we discovered that the locals are the most friendly and kind people and that there are Many Excellent restaurants in Aruba!!!ie.. Madame Janette!!! and that the Riu does not reflect the beauty of Aruba! Aruba should be extremely upset! This was our first visit to Aruba and we are anxious to return because of our experience outside of the hotel!!! The Riu was a nightmare all the way around, service, food, not clean, etc!! I hope that this hotel is shut down so that no one experiences this nightmare again!!!

Thank you,
Rosemarie LoPresti
EHT, NJ

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