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4.4 2975 Reviews

Rite Aid Complaints Summary

59 Resolved
419 Unresolved
Our verdict: With Rite Aid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:00 pm EST
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Rite Aid pharmacy

On 12/29/17 My Doctors office called me to confirm the pharmacy they had on file as they were attempting to call in a prescription and did not receive an answer. The office had attempted on 12/27, 12/28, & 12/29. They had just called in another prescription the prior week to Store # 11093. I confirmed that they had the correct pharmacy at 1039 2nd Street pike store # 11093 Richboro. The rite aid I used to use had closed. They asked me to call the pharmacy. I called the Rite Aid #11093 spoke to 2 different woman advising they did not receive anything from my doctor. I confirmed the phone number and store number and did not find a discrepancy. They said to have my doctors office call them. This was frustrating as they had been calling for 3 days without a response. I attempt to call my doctor's office they are closed for the holiday. I call the pharmacy back to ask them to look again for the script from my Doctor. I am put on hold for 5 minutes. An annoyed man answers the phone. I begin to explain and he interrupts me and say "Yeah Honey, I don't know what to tell you but it's not here, your doctor will have to call us. " I explained they had called and faxed my script. He explained he had been there all day and received nothing. I told him that I will be moving my business and he said fine. Today I called my doctor and explained that the pharmacy never got the script and confirmed the information again. They called again and I should be able to get my script today 1/2/18. Almost a week later. I have been a rite aid customer for 10 years. I get my prescriptions for myself, my daughter and husband from Rite Aid. I have enjoyed the convenience of the stores and the pleasant customer service from other stores (stores 252 & 293). After store #252 closed my refills were transferred to store #11093. I will be moving my business to another company after today. The pharmacist was rude and insensitive. I understand people have bad days, but you should always be professional. I am so upset I don't want to step back in that store after work to pick up my refill. I need to be able to trust my pharmacy. I have been going to the same doctor the last 15 years and fully trust they are telling me the truth. I believe the merger of the 2 Richboro rite aids has overwhelmed the 11093 store. This will cause errors, disgruntled employees, and loss of customers. A big E&O. Perhaps they are too busy to answer my doctors call, check messages, or faxes. Something in that store needs to change. I have been through mergers and they are hard. Please re-evaluate the workflow of this store to ensure that it is properly staffed.

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12:23 pm EST
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Rite Aid discrimination & prejudice

Hello good afternoon,
I am filing a complaint regarding a rite aide Manager name Chris located at store #04295. I been going to this rite aide for a year as long as I been living around the area and had no problems until today on December 25, 2017. I went to purchase tobacco products Chris the manager asked me for ID I gave it to her with no problems then she asked me if I could lift up my veil over my face? My thoughts was why? After I gave you my ID. I did it any way then she proceeded to ask my husband for ID and he wasn't purchasing anything. At that moment I asked her when did this rite aide policy start she claimed it was rite aide policy and law. I never heard such foolishness in my life. I was embarrassed and I also was hurt cause I never experienced this kind of treatment as a Muslim. I will be calling first thing tomorrow morning God willing to talk with someone personally because this ignorance has to stop. Either she get fired or I file a law suite either way she shouldn't have the position she has being prejudice.

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10:38 am EST
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Rite Aid pharmacy manager

My name is haley, I work at the barre family health center in barre massachusetts. I am a medical assistant in our new suboxone treatment program.

12/19/2017
I called the rite aid in winchendon, looking for the pharmacy, to cancel a prescription. I went through the options 3 times before someone finally answered. The answerer was completely inappropriate.
The phone was answered by only a "hello". I had to verify where I was calling. Then I was put on hold again. When the man picked the phone back up it was "what can I do for you" and I asked him if we could cancel a script for a patient (That no longer wanted to go to this pharmacy). He asked for the date of birth, I provided this. The man did not verify with me the name of the patient; he only proceeded to tell me about how "this guy comes in extremely high all the time, just so you know".
I asked "who is this guy we are speaking of?"
He did have the correct patient but who were we both to know?

He asked me which medication I wanted to cancel. I told him suboxone.
He again proceeded to tell me "I don't know if youre aware, but this guy has come in quite a few times very high"
I told the man, "this frankly is not your business to be telling me about".
He responded with "actually it is my business, we are giving out drugs to these people coming in here high"
I responded "you are not handing out this patient 'drugs', suboxone is a medication to treat addiction, it is not your place to be judging him or telling him what he can and can't have prescribed by a physician"
After this I asked who I was speaking with.
He answered with "bill collins, I am the manager here"
I ended the phone call with "well you're doing a great job managing, have a nice day"

Meanwhile, before this the patient decided he did not want to be going to this pharmacy anymore because a man named bill called him a "junkie".

This is highly inappropriate and should not be happening in affiliated companies. I for one will not be dealing with this pharmacy anymore until the correct action is done. This man should not be working in customer service and should not be judging our patients.

Once again, bill should not be doing this job and something needs to be done about this. I will not deal with this man again.

If anyone has any questions related to my complaint, feel free to call me.
[protected]

Thank you to whomever reading.

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4:57 pm EST

Rite Aid discrimination

I go to rite aid monthly and I get a variety of meds. My problem stated when I tried to purchase a bottle of water and use there debt machine. When I brought the water the machine ask do you want cash back? I ask the machine for $10 and the sales clerk and manager said there wasn't $10 in cach in register? After I explain to them why is debt machine is offering me up to $50 and I only want $10 to pay for my meds co pay! After some time and a lot of embarrassing 20mins I was given the money out the draw which they said the draw didn't have! I look in the drawer and it had over $30 in pennies which I would accept? Hard being black even if you're in the right! I own the home behind there store lol. You can't make this up! But I call corporate and there sending me a written apology and a $10 dollar gift card!

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6:43 pm EST

Rite Aid I am complaining about rite aid associate

hi my name is josa.i am reguler customer.every wednesday when i go the rite aid one indian guy and indian men his name habib r her name is showan both are talk each other and laugh so loutly they dont care customer and no attantion to the customer i follow that when customer ask some thing they feel ignore they customer service are so bed they always busy to them own toppic they speak always hindi they dont speak english .to day i went rite aid same thing they this to me today also i show 3 more indian girls they was talking each other so shouting and laughing this this not like store as like indian home.when i went shawon register she keep talking to habib she didnt attantion to me when i am asking her some question she like ignore me and she talking about me with indian guy her own language .and told her pleace can you try to give me all cool item one beg and detergent different beg but she dint care me she just talking and talking with guy and she gave me whatever she want she gave me food and detergent together she get med when i told her your customer service so bed .i will complain about she say didnt do anything wrong.when guy asking what happen she telling him some thing about me her by her language.one more thing one item that she charge extra price but that less price on the floor sing.but she doesnt want to check.i am really feel bed that work place like so distrabing to customer all indian employee like busy to talk each other.all the time when i go like wednesday so disgusting service gave me the indian girl'i was looking for manager one girl say he is not here.

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6:01 am EST

Rite Aid unbelievable

Didn't expect to encounter something like this with this website. I know it's one of the best ones, has almost no bad reviews and treat their customers in a good way.
So I can't explain what exactly happened and why me...
They out my meds on back order. For no reason.
I called them numerous times. yes, they were nice, but also very useless trying to figure out what happened. The meds were in stock at the moment of order, so no one still knows what it was. It has been 2 weeks and my problem hasn't been resolved yet... Rite Aid, is it really you?

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10:47 am EDT

Rite Aid manger

Hi I don't mean to bother u. But our manger has nothing better to do than ease drop on employees talking and talks about his employees in aisles were other customers and other employees can hear him. Customers come back and tell us what he says about us and it causes a lot of stress in our work place. He yells at us with customers present. He makes it very hard to work there. I know I will probably loss my job. But I'm 63 yrs old. And ppl should not be treated like there nothing. I was brought up old school. And for a manager to be so disrespectful to employees and customers it's right. I told him to never jump me like that again in public. So if I was wrong to do that but I'm tired of him being so disrespectful. He had another cashier crying . Being treated like this in a work place is wrong. He was telling another asst manger in the aisles that the wish the other supervisor would just give up and quit employees hear everything being said. With the atmosphere like this I see y it's hard to keep employees at this store. It's time for my reiew. So I would just like to say it was a pleasure working for rite aid. My customers r amazing.

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pobarjenkins
Minneapolis, US
Nov 03, 2017 12:42 pm EDT
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You should take your feedback to corporate or human resources. They might be able to assist you or at least record your complaints.

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8:57 am EDT

Rite Aid unethical behavior

On October 30 2017 the Manger was really rude yelling a yelling at us because we parked in the parking lot to go to Dunkin donuts to get a coffee when I came out my brother had pulled into the parking lot because Dunkin donuts was having construction in the drive thru and the parking spaces were taken there so went into rite aid parking lot to go get our coffee and the manger continuously opened the door at rite aid telling us we couldn't park there she has done this more then once she acts like we r doing something wrong and we wasn't . I am a customer at rite aid once a month to fill persrptions and buy other things for my home and get my mom's perscriptions she went out of her way to keep telling us to leave or she would have us towed don't know what we did wrong but she shouldn't be chasing ppl from the parking lot when we we not even there for 2 minutes I would like something done about. It or I will let other ppl know how rude the manger is there and take their business to CVS because noone should be treated that way . To me that is harrassment and not called for and we were having a hurricane that morning up here in Lewiston Maine . I've been a customer there for 25 yrs and know I don't even want to go back how my brother and I were treated like kids and I am 49 and my brother is 50 and we were bothering noone please do something about her or u will loose a lot of customers she pretty much chaces ppl off for no reason

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9:50 am EDT

Rite Aid female manager's attitude

I was going to get a pack of cigarettes from the smoke shop on anaheim avalon but they were closed and I saw that rite aid's doors were open and people were shopping so I went in to get a pack of cigarettes, when I walked in the mgr was behind the counter she looked at me and walked away. Eventually a clerk came... Not knowing that I was going to rite aid I didnt bring my id so the clerk said' thats ok I will call the mgr and she will just override the register no problem'. When the mgr finally came the clerk spoke in spanish to her and she said no I wont do it for her! The clerk was as surprised as I was she apologized several times as I was on my way out.

Previously the manager and I had an negative encounter about photos and she was very nasty and would not check to see if my photos were ready, just said they are not here. I told her then she had a bad attitude and I would not be coming back to get the photos then I left, didnt want to make a scene.

I know that the requirement that rite aid has for id when purchasing cigarettes is not an iron clad rule because I have brought cigarettes there several time without an id! I am 60 years old and disabled and I know that I look over 21 period! If I had never brought cigs there before without and id it wouldnt be so bad.

I think the manager denied my purchase of cigarettes for personal reasons. I get the impression that she is prejudice and in this world there is enough of that maddness going around and an employee should not be allowed to act on personal feeling when it comes to a customer who want to purchase something. Especially a manager!

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1:46 pm EDT

Rite Aid greeting people when have a customer you are checking out in front of you

Every store insists their employee at closest register to door welcome customers as they enter even if they have a customer in front of them they are waiting on at the time. This is the rudest practice to the customer at the register. I spent my entire career in some form of Customer Service and this practice is NOT good customer service, it is rude and uncalled for. I am so tired of this happening as are many other customers, suggest you change practice or start loosing more customers

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12:23 pm EDT

Rite Aid complaint

I have a complaint about the Pharmacy at the above location.

1. On more than one occasion I have been over charged for prescriptions. The insurance coverage should have been such that my co-pay should have been lower. I thought it was off but that perhaps the co-pay had changed. Wrong. The next time I purchased the same drug (Cipro), the co-pay was the same as I had been paying at the Rite Aid in Smithfield. I am not asking for a refund. Actually, this happened more than once. Water under the bridge.

2. About a week and a half a go my dr. faxed a prescription for Clotrimazole to this pharmacy. My husband went to pick it up for me but was told that it was not in the computer. I had also not received the usual phone notification that the prescription was ready. I phoned my doctor and she assured me that she indeed had faxed the prescription over. I called the pharmacy and was told that they had gotten the fax but since I could buy this product over the counter they had just done nothing about it because it would not be covered by my insurance. This was a REFILL of a prescription I had had approximately a month prior and it was covered by my insurance. I told her to look it up. She did and it was and the Pharmacist told her to fill it. Today my husband complained to the pharmacist and he let the clerk talk all over him and say that it is over the counter and she was right etc. This should not happen and the pharmacist should have not let her interrupt. Shameful behavior on both their parts. I looked this medication up on the internet and it IS over the counter and prescribed and covered by insurance.

There is no excused for them to just not inform me that the doctor had faxed that to them. I needed that medication immediately. I had to suffer another week waiting for it. I blamed my doctor unnecessarily. Shame on that clerk. She should be taken down a peg or two.

3. I had a prescription for Cipro faxed to this pharmacy on September 27 for 14 tablets. Last night I noticed that I was short 4 tablets. Today my husband, when he went in to complain about the above two items, informed the pharmacist of this discrepancy and was given the additional tablets. This is just one more problem in a series of problems with this pharmacy.

One problem, perhaps, two maybe but three in the short time that they have been open? Seriously? I think that you really need to review your personnel at this location. Especially when the pharmacist didn't take my husband seriously and let his clerk talk over him. And the clerk was quite condescending to my husband.

This is such a shame because we were really looking forward to having a Rite Aid so close to our home instead of having to drive clear across town to the Smithfield store. We really love Sharon, the Pharmacist at the Smithfield store, though. Kudos to her.

Thank you,

Linda B. Reagan
8 Titus Creek Lane
Carrollton, VA 23314
[protected]
m.[protected]@charter.net

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4:37 pm EDT
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Rite Aid pharmacist on lunch break... can't pick up a new drug without her consult

The new drug was fiber... really?
Surely there is a way to make this more convenient for the customer... who doesn't have time to come back in 20 or 30 minutes. Either stagger your pharmacists so there is no time without one... or use some common sense on what requires a pharmacy consult. It seems customer service is a dead item and it is very frustrating for the one who has left work to pick up meds at the pharmacy and then can't because the pharmacist is on lunch break. If you MUST have a half hour without a pharmacist on duty, then print up a time that she will be out to lunch, make it the same time every day, and hand out statements to that effect so people can get acquainted with this plan...

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6:28 pm EDT

Rite Aid cashier #[protected] in store # 05479

Store [protected] East Saluson, Maywood, CA 90270)
Register # 3 / Transaction # 1838203
Cashier #[protected]

Cashier #[protected] in store #05479 ran from register to register trying to assist customers at the same time. This cashier takes money from one customer at a register then goes to another register and takes their money, etc. He received a $100 bill from us and printed a receipt and placed it on the counter saying he would return and owed us $73.29. We waited for about 20 minutes as he deal with the customers from the other two registers over and over again. Another employee arrived and asked cashier [protected], why he is managing three registers and his response was that he works multiple stores and is fast. The girl told the cashier to pay us, he finally came with multiple $5 dollars bills and started placing them on the counter. We said, no, we do not want our $73.29 in $5 dollar bills. His response, he is only counting the money, then he pulled out another stack and showed it to us full of twenties (this was very unprofessional and mishandling of money). He gave us $73 and left to another register. We told the other employee (the girl) we were $0.29 short and she gave it to us. Long story short is that cashier #[protected] is not responsible enough to have a cashier position and should take on a position with less responsibility. This cashier made shopping at riteaid a great inconvienience.

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6:44 pm EDT

Rite Aid daewood air conditioner

I went to the rite aid near me and they had a 5000 btu daewood ac unit for sale listed as $129.99 with your rite aid card. There was a second sign posted as 50% off . When I went to buy the ac unit I was told it was $100.00 as the retail price was $199.00. However there was a sign posted that the unit was $129.99 with your card and 50% off.

When I tried to explain about the signs posted I was told I was wrong that it was a mistake. I ended up buying the ac for $100.00 however I think I over paid and was misled buy the signs posted in this store.

How can you have a sign posted that the ac is $129.99 with your store card which does not say the reg retail price is $199.99 and another sign as clearence of 50% off right next to the sign for $129.99, 50% of $129.99 is like $65.00 yet when you go to the register they charge you $100.00?

That is false advertisement and a way to sucker a customer into buying the ac . I have the receipt plus both signs that were posed and taped to the ac unit and would like to recieve the discount that I was supposed to recieve . I do have plans to also contact an attorney to see about filing a claim for false advertisement by this store as I feel I was wrongly played and misled by the signs taped to this ac unit

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11:40 pm EDT
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Rite Aid complete disorganization/incompetence that is dangerous to patient health

Date: 7/24/17: Store robo calls that scripts are ready. I call store to verify and told all four scripts are ready. I'm very ill but drive there anyway for my scripts. Told at the counter that one was "too soon" to refill. Said I could get it tomorrow morning but would have to call first even though it was ready to dispense. Complete disinterest in my being upset or the fact I was misinformed. Scolded me for being upset in the store.

Called there upon returning home. Spoke w/ same person (Allison) who had incorrectly told me on phone that script was ready tonight. She said that's what it said in computer and she had no way of knowing it was too soon. She suggested I talk to pharmacist on duty. I called pharmacist. Lost on hold several times. Pharmacist said I would actually have to wait two days for the script. She was rude and starting grilling me about the particular medication and threatening to call my doctor rather than addressing my concern. I repeatedly said my concern was that this has happened repeatedly at this store and I was concerned not about the particular medication in question but the communication/process within the store.

I care for my elderly mother who I must drive a long distance day 2 days from now for an important, longstanding MD appt with a very busy specialist. I worry I'll be too ill to drive her but might be able to if I can get the medication in 2 days. I don't have any reason to trust that the medication will really be ready that morning since I had already been given two different messages about when it would be ready.

The store has been there at least 2 years and should have worked through it's problems by now. Every time I go in there another patient is storming out of the pharmacy. Lines are endless, staff are inept and poorly trained, and most importantly, their system for giving accurate information is a shambles.

My small community website has actually been encouraging dissatisfied customers for at least a year now to complain about this particular store. The store does not seem to realize or care that peoples' lives depend upon how the store functions--not just the patient but people in the patient's life as well-(rippling effects).

In this day and age of generally poor customer service and poor health care I suppose I should not be surprised. I wonder how many people have died or gotten much worse because of this stores incompetence and disinterest.

The store should be on probation and disciplined. I will take this as far as I need to until the store is dealt with. I would have no difficult getting others in the community to participate, obviously. You must have received numerous complaints by now about this particular store. I see on the web that rite aide stores all over the U.S. have people complaining so maybe that's why you haven't had the chance to do anything about it. Or maybe you simply don't care, either.

This is patient neglect, bordering on malpractice. I expect a response.

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Update by lars sanders
Jul 24, 2017 11:42 pm EDT

My name is not Lars Sanders. i refuse to post personal information on the internet.

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12:53 am EDT

Rite Aid the pharmacy of alturas california

Today at 8:00 am went to get my suboxan filled and only received 2 out of 28 was told that more were coming at noon so come back than so at noon there was no pharmacist then come back in 15 minutes I called before they gave me an even longer time to wait then a pharmacist tech called and said that I got the 2 and would have to wait until the next day I called back and found out it was all a lie and the came in but they were saving them for someone that's such bullying should be who came in with the script should be filled not put aside for someone else

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4:11 pm EDT

Rite Aid prescription shortages.

On more than one occasion, my prescriptions have been short. I just returned from the Rite Aid on 1012 W. Sylvania Ave. Toledo, Ohio. Once again my script was short. This time by ten pills. The first time this happened, I called and was pretty much blown off and accused of possibly taking them myself. Now I can understand that this does happen. But Not In My case! I was so upset by the response of the person that I spoke to on that instance that I had my Husband call. As it turned out, the person who made the accusation had not even taken the time to check the stock at the store. The situation at that time was remedied.
I am the one that stands to lose all of my scripts and possibly my Doctor. When I am called to have them counted by my Dr. And I am short, there are no second chances when dealing with Pain Management. They have heard it all before. I can not risk this. So when I call and report that I am 10 pills short on my Tramadol script, the Pharmacist (Chris) tells me that I should have had them counted right here because it has happened in the past. He stated that he can see in my file that it has occurred. He said it in a manner as if to say that I am the problem. I can count! I learned in grade school. I should be able to trust my pharmacist and not have to spot check them! So Once again I am made to feel like I have done something wrong. Had he checked the file or previous situation in the past, He would have, depending on what was logged, found that the fault was not my own. The person at that time failed to count the stock and lied to me about it. It took another Pharmacist to do it and call back and apologize.
My family and I have been loyal customers for at least 15 years. I do not deserve to be made to feel as if I am a drug addict or liar who is desperate for an extra 10 pills. I am however, responsible for the count to my Doctor. If by chance the stores count is correct, and I have repeatedly counted my script. Then you folks have a problem. Some where along the line, some one is manipulating something. I know that before this continues, I will find another Pharmacy. I would prefer not to have to do this.

Respectfully,
Shelly Gantka
Loyal Customer

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2:35 pm EDT
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Rite Aid nature's truth supplements

Stopped in one of your units in Akron, Ohio, (Springfield Township), to purchase Nature's Truth Supplements which were in your Ad this week at BOGO! There were only 7 different varieties on a 3' shelf! Why bother advertising an item that hopefully will bring in customers? Then, the only thing Rite Aid does: Is P..S them off!

June 23
2:45 p.m.

Thank you!

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1:24 pm EST

Rite Aid in store experience

Hello,
Today I visited one of the stores that is on 1720 Kings Hwy in Brooklyn, NY 11229. I would like to submit a complaint against cashier in this store # [protected] who worked on February 28 at register #4.
He was rude and not professional. He did not give me my change back, when I reminded him, he even did not say " sorry". He tried to get rid of me and our conversation ended like " have a nice day" meaning " ...uck you". I do not think that such employee can make someone to return back to the store...

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10:58 pm EST

Rite Aid the manager was very racist and discriminates against white people.

The manager of Rite Aid is very racist with me and he has told me that he can not give me this job because I am not American and because she does not like that I speak with an accent. I feel very sad, and very humiliated and very discriminated. I am from Europe and have been legally living in the USA for over 14 years. I am an American citizen since 2010 and it is the first time that a manager does not hire me in the USA because I was not born in the USA and because I have an accent when I speak English. She should not work as a manager because she is a racist and discriminates against people living legally in the USA and who also want to work at Rite Aid. I am white and she is African American race. I think she hates white people. She humiliated me a lot and made me cry. It is not fair that there are such bad and racist people occupying such an important position in a large company as Rite Aid. The store location is 03194. Williamsville, NY 14221

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Rite Aid Customer Reviews Overview

Rite Aid is a retail pharmacy chain offering a variety of health and wellness solutions. Their services include prescription dispensing, over-the-counter medications, health and beauty aids, personal care items, and photo services. Customers can also access immunizations, walk-in clinics, and pharmacy services online or through their mobile app. Rite Aid operates numerous locations across the United States, providing convenient access to essential healthcare products and services.

Rite Aid In-depth Review

Overall Rating: 4/5

Website Design and User Experience: The Rite Aid website is clean and easy to navigate. The layout is intuitive, making it simple to find what you're looking for. The search function is efficient and the overall user experience is smooth.

Product Range and Availability: Rite Aid offers a wide range of products, from everyday essentials to specialty items. The availability of products is generally good, although there may be occasional out-of-stock items.

Pricing and Discounts: Rite Aid offers competitive pricing on most products. They frequently have discounts and promotions, making it possible to find good deals. However, some items may be priced higher compared to other retailers.

Customer Service and Support: Rite Aid's customer service is generally reliable and helpful. They have a dedicated customer support team that can assist with inquiries and resolve issues in a timely manner.

Shipping and Delivery: Rite Aid offers various shipping options, including standard and expedited delivery. The shipping process is generally efficient, with packages arriving within the estimated timeframe.

Return and Refund Policy: Rite Aid has a fair return and refund policy. They accept returns within a specified timeframe and provide refunds or exchanges for eligible items. However, some restrictions may apply to certain products.

Loyalty Program and Rewards: Rite Aid has a loyalty program that offers rewards and discounts to members. The program is easy to join and provides additional savings for frequent shoppers.

Pharmacy Services: Rite Aid's pharmacy services are comprehensive and reliable. They offer prescription filling, medication counseling, and immunizations. The pharmacists are knowledgeable and provide personalized care.

Health and Wellness Resources: Rite Aid provides a range of health and wellness resources on their website. These include articles, tips, and information on various health topics. The resources are informative and can be helpful for customers seeking health-related information.

In-Store Experience: The in-store experience at Rite Aid is generally positive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed.

Mobile App Functionality: Rite Aid's mobile app is user-friendly and offers convenient features. It allows users to refill prescriptions, browse products, and access exclusive deals. The app is responsive and provides a seamless shopping experience.

Social Media Presence: Rite Aid has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and health-related content.

Community Involvement: Rite Aid is actively involved in the community, supporting various charitable initiatives and organizations. They participate in local events and contribute to community development.

Sustainability and Environmental Initiatives: Rite Aid has implemented sustainability and environmental initiatives to reduce their carbon footprint. They prioritize recycling, energy conservation, and responsible waste management.

Competitor Comparison: Compared to its competitors, Rite Aid offers a good selection of products and competitive pricing. Their customer service and pharmacy services are on par with other retailers in the industry.

Pros and Cons:

  • Pros: Easy-to-use website, wide product range, competitive pricing, reliable customer service, comprehensive pharmacy services, informative health resources, convenient mobile app, active social media presence, community involvement, sustainability initiatives.
  • Cons: Occasional out-of-stock items, some products may be priced higher compared to competitors.

Summary and Recommendation: Overall, Rite Aid is a reliable and customer-friendly retailer. With a user-friendly website, comprehensive product range, and competitive pricing, they provide a positive shopping experience. Their customer service, pharmacy services, and health resources further enhance their value. We recommend Rite Aid for your everyday needs and health-related purchases.

How to file a complaint about Rite Aid?

Here is a comprehensive guide on how to file a complaint or review about Rite Aid on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Rite Aid in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Rite Aid on ComplaintsBoard.com.

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Rite Aid contacts

Phone number

18007483243

Website

www.riteaid.com

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Use this comments board to leave complaints and reviews about Rite Aid. Discuss the issues you have had with Rite Aid and work with their customer service team to find a resolution.