RingCentral / everything - you name it!
Ringcentral falsely advertises its services on its website and provides brutal "service" to its clients.
Mostly, it's the COMPLETE lack of service. I understand that if you need to use a foreign country for your customer service to weed out simple problems & save money - but when a small business person wants to obtain new phone service and uses their toll frees - RING CENTRAL IS NOT CAPABLE of toll free porting. Mine took almost 3 months and I can carefully document this.
As I'm not a ###, I knew to do that (request toll free number porting) in our off season. Once I had the lines, it took weeks (literally, more than 50 hours of my time) to get the auto attendant set up right, as well as the extensions working properly.
They indicate at time of set up "no problem moving between service levels" but overall, this is a 100% lie. First of all, you MUST buy their phones @$75/per phone (not that bad). But...they charge you $30/line you cancel before one year (I had set up a 4 line "ringcentral office" (complete farce)- even though you sign nothing at sign up, and there is no 3rd party verification that you agree to these fees - EVEN THOUGH I SPECIFICALLY ASKED. They are committing fraud.
What baffles me is this - after the "level 1" rep overseas can't help you, and you ask to get someone in the US, they put you on hold for 10 minutes, then tell you "a Manager will call you back" - but they won't. I asked for a VP or the President of this firm to do a 3 way call with me so they could see what I'm talking about on the bad service, but to no avail. I can see now why our firm grows -if our customer told this to my employee and they did not IMMEDIATELY email me to speak direct with that customer, that'd be their end. Any firm that cannot listen will die.
Finally, I got through to someone in the US - they were particularly rude, telling me that if "I contacted the BBB or the Attorney General or simply even brought that up again they'd hang up on me & terminate service." WOW. Who cares? I not only contacted the BBB and the Attorney Generals' office of both California & Texas, I also contacted the FCC.
Overall, this firm did / does a great job presenting their services with a polished website & design - but truthfully, unless you go a high end service provider for VOip phones (business internet phones) you end up with a firm like these characters. They absolutely, without question, have the worst service I've ever experienced in any walk of life. They make Qwest, Time Warner, etc. all look like supastars - yeah, they are THAT bad.
DO NOT OVERLOOK THIS REVIEW. I am very sensitive to people posting over the top or exaggerated comments. Mine is 100% on. Simply do no use Ring Central.
At this point, I have another 40-50 hours planned of trying to get my numbers back (my 5 toll frees) but luckily, my pockets are deep enough and I will sue them.
Remember, this is only my subjective opinion, but I can carefully show you documentation I filed as I've had so much trouble with so many VOIP -providers. The technology is incredible and dirt cheap, so many people delve into this business - watch out.
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