Rhapsody Music/RN All Access / Rip-Off /Horrible Customer Care
My daughter subscribed to a free trial offer from Rhapsody music when she received her first MP3 player, Christmas of 2008. She couldn't load any songs on to her player, so she never used the service (she thought she had cancelled the service during the trial period). Not realizing that we were paying for a service that was not being used, we saw the monthly charges to our account for more than a year. Rhapsody never sent any communications, electronic or otherwise, so my daughter was unaware that the account was active. When we finally realized what was happening, we contacted the credit card company to dispute the charges and cancel the service. The credit card company instructed us to contact Rhapsody to cancel the account and request a refund for the time allowed (120 days). After 3 lengthy, extremely frustrating phone conversations, we were informed that, since we had contacted the bank first, instead of coming directly to Rhapsody, our account was locked and they couldn't refund us any money. The bank/credit card company informed us that the dispute issue was closed according to their records, and we were to inform Rhapsody that they would not refuse a reversal of charges. (The "your account is locked" was a deception that I pointed out to them -- they tried to make it seen that the bank was preventing them from reversing charges.)
Rhapsody has a spiteful and dishonest policy, and customer care is further damaged by having to deal with ineffective and clueless workers in another country -- it was often hard to understand the employees.
I see at this site, that complaints against Rhapsody are numerous.
More Rhapsody Music/RN All Access Complaints & Reviews
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- Napster - fraudulent credit card charges 
- Rhapsody - Cancelling Membership 
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- Rhapsody - Internet Fraud
- Napster - What a useless pain!