RentalCars.com / damage excess refund / full protection - 6 months and still waiting for reimbursement
I'm facing a serious issue rentalcars.com
Basically, in my last travel to Italy, someone crashed my car. I had hired the excess protection (Damage Excess Refund / Full Protection) from Rentalcars.com.
Rentalcars.com claim that they depend on you (Alamo-Locauto) to reimburse me. This is almost EU$2k.
Meanwhile, I'm waiting since last June to have my claim attended, and all I have so far is that "this depends on the local rental car company".
This is a very unpleasant situation. Unbelievable situation.
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