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Renault / customer service

1 Cnr Waterfall Cresent & Woodmead Drive, WoodmeadWoodmead Johannesburg, South Africa
Contact information:

I recently ordered parts from Renault in Woodmead, Johannesburg. The parts cost me about R10 000 and they take 3 weeks to get here from France - already frustrating, but I can deal with this. I ordered the parts for my vehicle in 2 segments. For the first set of parts I ordered, I received a receipt. The second time, I didn't. After numerous requests for this receipt for tax purposes, I got a phone call from a lady named Cheree. She was so incredibly rude to me I couldn't believe it! Not only did she communicate with me like I was a child she yelled at me over the phone. What kind of customer service is this?! I have never been so mistreated by any organisation I've had to work with. Renault - how are your customers supposed to feel welcome and that they can ask for information if the staff there are so incredibly unapproachable?! Also, I still don't have my receipt.

Jan 19, 2016

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