Remington

I was using a Remington hair straightener this week after owning it for 4 months. I exploded, sending a blue spark into the air, and another spark hit my skin, burned me, and melted my apple watch band. If it had hit my eye it could have been extremely dangerous, if not blinding.

The watch band is completely ruined and the burn has now healed but it took several days. There is scarring on my arm from this incident.

I am horrified and am demanding Remington resolve this problem

Hello

On March 24, I bought the Remington Hydraluxe Pro Straightener S9001.

On March 25, I replace it with another because that first did not come out steam at all. (Water tank was full. I turned on the steam indicator of course.)

Another one flat iron worked for 3min in the store and they said it is ok, and sent me home with it.

At home flat iron worked with a steam for 5 minutes, than another 5 minutes the steam won't come out, than it worked (the steam) for 10 minutes, then again not and so on. Water tank was full. I turned on the steam indicator of course. It worked like regular iron flat without steam. But I paid it 130euros.

I am so disappointed with this serie Remington iron flat.

I have another remington flat iron for 3 years and Remington hairdryer and they are great. This Hydraluxe Pro Straightener S9001 is big miss.

Today I will return it in the store and ask for my money back.

I hope it won't be a problem with the refund because I'm already quite mistreated with all this returning.

BR Daliborka

I was using Remington hair straighteners when I heard a buzzing noise.Then suddenly a loud exploding noise came and the straighteners were on fire.
Some of my hair got burnt but luckily the flame went out.
It really frightened me and now I don't have any straighteners.

I ordered the product Ultimate Series RX5 Head Shaver XR1500 (UKREM36499) on 3rd April 2020, order status only says Accepted.

It is now 20th April since sending 5 emails to [protected]@remington.co.uk I have not been updated or contacted about the order made 17 days ago.

I do not find this acceptable and I would like an update or refund as soon as possible.

Amar Picha

I was given as a Christmas present a new F4 Style razor. When I opened the package the cleaning brush was missing.

I have attempted to get your customer services to send me the missing brush, but they have not dealt with my request properly. I now thus have to make a formal complaint. I hope that you will now resolve this and supply the missing brush.
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Dear Ronald,

Thank you for contacting us regarding your Shaver.

I'm afraid we do not manufacture PART as a spare part for this model.

However as a gesture of goodwill we would like to offer you a discount on a replacement Shaver . If you would like to check our website (see link below) for the current range, we can offer a 40% discount on full priced products.

If you would like to place a discounted order please call the number below quoting your reference number [protected] and one of our team will take payment and place the order for you.

http://uk.remington-europe.com/

Please note this offer is valid for 30 days from the date of this email.

Kind regards,

Nichola
0800 212 438
productsupport@remington.co.uk
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E-Mail: [protected]@gmx.com
Phone Number: [protected]
Query: I was given an F4 shaver as a Christmas present. I have owned many Remington products and still have and use 5 others. They have all been very good and very reliable. This F4 without doubt is the very best shaver you have made; it shaves so close. However, when I opened the package I found that the cleaning brush was missing from the package. The package was all well sealed and clearly had not been opened; so the brush must have been omitted when it was packed. Other than that everything is excellent. Is it possible for you to send me the missing brush please? My UK address is CM8 3SB No. 8. Thank you.

I bought my iPro Light less than a year ago, used it thrice, changed the light cartridge when it indicated the need and that's it- it doesn't work! Even with the new cartridge. I've followed the steps diligently but this just keeps beeping and flashing! This is really disappointing from a brand I've trusted for years and I would like to be refunded

Bought these straighteners a few months back however, First time using them this afternoon and no longer have the receipt from Argos. I had them on 190C and waited for them to heat up. Within 10 seconds of me picking them up and straightening my hair, they exploded near my face! There was a massive golden spark (so close to my skin) and then started smoking badly. I immediately ran outside and discarded in case they set on fire. I'm Now suffering badly from earache due to the explosion happening near my face!

I purchased a Remington signature series blow dryer. It is purple and green and worked for a month maybe two. But I plugged it in to use it and it blew up or something! Started making a horrible noise, and smoking and had a horrible burnt smell! It was scary ! I unplugged it as quick as I could because I do not doubt this product going up in flames in my hand ! Terrible product!

Kristydawn

My wife gave me money to buy myself a Christmas gift. I bought a Remington Titanium electric razor expecting to get the nice, smooth shave the actor on the TV advertisements gets.

But instead of getting a nice, smooth shave, mine painfully yanked every hair out by the roots.

I couldn't get my refund because I didn't save the original packaging and receipt.

I bought another one and it yanked my hair out too. I appealed to Remington and they said there was nothing they could do.

I think Remington owes me an apology for my inconvenience and a refund.

Got the Remington Titanic shaver for Christmas; it pulled hair rather than cut it. It hurt so much the razor was unusable. I had thrown the packaging away and never did get the receipt.

I had an electric razor back in the 60's and loved it but when it got stolen I went back to a regular razor. But my gift giver gave me the electric razor bug and I decided to switch and bought another - it did the same thing.

I complained to Remington who was no help getting me a refund; I think they owe me one - original packaging, receipt or not.

Got the shaver for Christmas; it pulled hair rather than cut it. It hurt. I had thrown the packaging away and never did get the receipt. but I liked it and bought another - it did the same thing so I complained to Remington who was no help getting me a refund; I think they owe me one - original packaging, receipt or not.

I just had a really bad experience with Remington's "All That" hair dryer. I purchased one a while back and it worked really good for a few months before it suddenly blew up on me. It began making a rattling sound and then clouds of smoke shot out of the dryer. I figured that this was some kind of freak accident. I purchased another All That hair dryer because it has worked really well until it exploded on me. I had the new dryer for about 6-7 months (estimate) and it was working great also. This morning I was drying my 3 year old's hair and out of nowhere it exploded on me again. It began the same rattling sound and then began smoking really bad. All of the sudden it began making really loud exploding sounds. Thank God my daughter ran away from the dryer because after I cut it off and unplugged it she came back into the restroom and began picking up pieces of debris that the hair dryer was shooting out. I contacted Remington's customer service department because I wanted them to know what had happened so that they could investigate the problem and prevent it from happening to anyone else. The lady I talked to seemed to believe I was lying about it and interrupted me several times telling me that nothing like this has ever happened with their products before. She gave me a case number and told me that if I sent the product back to them they would investigate and send me a new one. She never asked about the sounds the dryer was making or what kind of debris ejected the dryer ect. All she asked was if I had ever dropped it. SHE NEVER ASKED IF MY DAUGHTER WAS O.K. This really upset me because she could have been hurt badly had she not ran away. I am very upset with the experience and lack of customer service. I was not calling to get another dryer, I was calling to let them know that their product was dangerous. Why would I even want another dryer by them? The only two I have ever had exploded! I know that there is not anything you can do but I did read your article on hair dryers and wanted to let you know my experience.

Thank you,
Michelle Dillard.