Remington / Blow up!
I just had a really bad experience with Remington's "All That" hair dryer. I purchased one a while back and it worked really good for a few months before it suddenly blew up on me. It began making a rattling sound and then clouds of smoke shot out of the dryer. I figured that this was some kind of freak accident. I purchased another All That hair dryer because it has worked really well until it exploded on me. I had the new dryer for about 6-7 months (estimate) and it was working great also. This morning I was drying my 3 year old's hair and out of nowhere it exploded on me again. It began the same rattling sound and then began smoking really bad. All of the sudden it began making really loud exploding sounds. Thank God my daughter ran away from the dryer because after I cut it off and unplugged it she came back into the restroom and began picking up pieces of debris that the hair dryer was shooting out. I contacted Remington's customer service department because I wanted them to know what had happened so that they could investigate the problem and prevent it from happening to anyone else. The lady I talked to seemed to believe I was lying about it and interrupted me several times telling me that nothing like this has ever happened with their products before. She gave me a case number and told me that if I sent the product back to them they would investigate and send me a new one. She never asked about the sounds the dryer was making or what kind of debris ejected the dryer ect. All she asked was if I had ever dropped it. SHE NEVER ASKED IF MY DAUGHTER WAS O.K. This really upset me because she could have been hurt badly had she not ran away. I am very upset with the experience and lack of customer service. I was not calling to get another dryer, I was calling to let them know that their product was dangerous. Why would I even want another dryer by them? The only two I have ever had exploded!!! I know that there is not anything you can do but I did read your article on hair dryers and wanted to let you know my experience.