Red Robin
reviews and complaints

My husband and two grandchildren just left a Red Robin located in Burlington, NC.

We waited over 10 minutes to have someone from the wait staff to approach our table. As a matter of fact we were getting up from the table to go elsewhere for our lunch. It was about 1 pm.

When our waitress brought our drinks, somehow a water glass was tipped of the tray and spilled on table. The waitress left to get towels to clean the mess. I pushed kids away from table and my husband and I used paper towels to clean mess. Scooped ice cubes to test etc. waitress finally came back with table rags. Helped dry table then threw the rags on the floor. Using paper towels and then the ragsmy husband and I cleaned the floor. The waitress had walked away. She made no attempt to help with floor.

Our meal took almost a half hour to be served. Customers who came in about half hour after us received their meal I about 5 minutes after they ordered.
We didn't order anything difficult.

Add how cold the restaurant was made this a very unpleasant experience.

Is this a normal experience? I am not sure I even want to give your establishment a second chance. What is your opinion!

Thank you for listening
Linda king
[protected]@yahoo.com

The 2 meals I received today (6-4-2019)as a to go order was from the Red Robin in Woodinville WA. I have eaten at different locations in the past and really enjoyed it. These meals were awful!

I ordered a Cheese melt and a Cheese melt with a burger patty. The bread was old, the cheese and burger meat smelled bad (like rancid oil maybe?), the fries were terrible (McDonald fries are better than these), and tasted like old oil as well. We could'nt even disguise the fries and eat some on the way home because we were starving since there was not any ketchep in the bag.

I just can't fathom how a popular resturant chain could serve such unedible food as this was.

I haven't visited the restaurant chain in awhile(over a year). I visited on May 31st. It took about 3-5 minutes to be greeted and seated possible due to short staff. The server was great; however my meal arrived on an extremely dirty plate. The plate was so dirty I had place my food on a paper towel & bring the issue up to my server. She offered to replace the plate..no supervisor or manager came over to assist or apologize about the issue. I was very disgusted that as a paying customer my food was served on a dirty plate.

My family and I went to Red Robin for Mother's day. I order the fish and shrimps dinner after asking the server wher is my fish he said that's all you get I said a little very little fish with a lot of batter their is no fish in side and the shrimp smell funky. Right after I got sick running off and throwing up . After paying 64 .00 Dollar's and leaving a 10 dollar tip was just not right at all . My email is angelse28.[protected]@gmail.com this place needs a inspection for sure. Next call will be to the fiid inspection for sure. Thank for the worst Mother's day ever.

We were trying to order dinner the night befor my wife's moms cancer surgery and we got put through to your call center, SO I'm told". When my wife showed up to pick up food they said there was no order. She couldn't wait to find the problem, even though your people said they could make the food.
Why in this tech world couldn't it be right. You send us to a call center that has NO accountability. Thanks, but no thanks. I'm sure you have enough business to make us not MATTER. Thanks but no thanks. I'll send this information as many places as I can, and I'm not looking for free hamburgers. I'm looking for contestant customer service in a world without any.

I visited the Red Robin location at Morse Crossing Columbus Ohio today around 4:50. Sat at the bar to order a drink and food. The bar back was no where to be found and I probably sat there waiting for 5-10 minutes before I was waited on. When she arrived, I was greeted nicely by her, so I ordered a draft beer and placed my order for a Burger and Fries. She asked how I would like the burger cooked, and I stated medium rare. I waited and waited and waited for over 25 minutes to get my order. When she finally brought it out, I stated that I needed to have that to go as I needed to get back to work. I paid my bill and left.
I work in the same area as the Red Robin location is approximately 1 mile away from my employment. With traffic, it might be travel time of 10 minutes if that. I went back to the office, opened the container that the food was in with the fries being just warm. The burger that I wanted medium rare was burnt! And on top of that, the burger with the cheese was cold..
With this service and the cost of the meal, I don't know if I will step foot in any Red Robin Restaurants in the near future

Dec 29.2017 we hoped to enjoy dinner at Red robin in Richfield MN. We had a large group 11 5 adults 6 children. they told us one table finished up and were waiting on another to finish. Nobody else was waiting when we arrived. after that probably 20 people checked in. We patiently waited for 35 minutes. Everyone else was seated. the host came out and said is "annoyed" here? What? uncalled for. We weren't before but are now. His name was Bjorn. My husband spoke with the manager . Terrible all the way around. I have never seen service like this before. We have gone a few times to Red Robin service is always slow but never like this. Very disappointed we left

You need a new gm in Montgomery AL she is so rude and disrespectful.i witness her treating her employees wrong she has a filthy mouth.she is the reason your store is loosing customer s you need a better gm I will not be going back to this restaurant.take her name off of that door and remove her.she is not fit for red Robin.r red Robin is a joke need better managers and employees.

I received an abusive email from a manager of Red Robin named Jeffrey Moore. I have never contacted or spoken to this person so have no idea why I received this email. I think the person should be disciplined and replaced by head office of Red Robin.

I do not use social media other than Messenger itself, there is no need or reason to receive messages like this.

I think this guys behaviour may reflect the companies beliefs in emotional abuse.

Hello I recently visited the red robin in schererville indiana and I was very disappointed. My father's food was very bland and my burger was not made well. The onion tanglers were not cooked well and the burger was very sloppy. Then I accidentally left my son's baby placemat on the table and called as soon as I realized for them to tell me the bus boy threw it away. Why wouldn't they have held on to it for one shift? It was stuck to the table and was a bright blue, so it wasn't something that could have been easily missed. Over all just not happy with our service.

On September 10th of this year at around 5pm, I treated my bonus son and family to a Red Robin's meal for his birthday. We went to the Red Robin's located at 18650 Ford Rd. in Detroit (Dearborn) Michigan. While everyone was eating I had a ketchup bottle I used for my fries and I proceeded to eat. After I finished my fries I continued to use the ketchup for my burger and began eating it. One of the kids at the table wanted some of the ketchup I was using and when their mom took the bottle I was using and looked into the cap, she looked disgusted and showed it to the waiter and just said "dead ants!" The waiter also looked disgusted and I immediately left the table and went to the restroom and began throwing up. It was a terrible experience and I have yet to get a valid explanation from management. They went on to blame the manufacturing company and have not giving me any information to help me find out what I need to do to deal with this traumatic experience. I can't get the incident out my mind and it has definitely changed my appetite for burgers and restaurants. The manager let me take pictures of the cap and the number on the cap as well as the case he said it came out of but that has gotten me nothing. No explanation to why or who is responsible for this nasty experience I had at the restaurant.

I came to Red Robin with my boyfriend and two friends around October 9th or 10th. We experienced terrible serving, from a waitress, I can't remember her name, it might have been Audrey or something like that. There was no one to refill our drinks for about 10 minutes, and I am not trying to make a big deal about it, but we weren't attended to like we should have been. When I received the food there was a hair in my fries, and, also, one in my sandwich which was disgusting. On top of that we were there for 40 minutes before we got our food... I'm very disappointed as this has been one of my favorite restaurants up unitl now, and I will not be going back unless this changes. I wish we had a better experience, considering our bill was 47 dollars. I hope we can get a refund for how bad the experience was...

Went to Red Robin in Henrietta. As I was sitting with my family, I overheard what I assume to be a manager belittle an employee there. As if his insults weren't bad enough, he was using inappropriate language - in front of my children and other customers. It was actually quite uncomfortable. My family and I quickly finished our meal and left. The gentleman's name was Adam. As a business owner, I understand you get frustrated with staff but how he openly treated this girl was uncalled for. I will not be returning.

22705 Marine View Dr S, Des Moines, WA 98198 ·

My husband and I went to this Red Robin Saturday 8/25/2018 at 4 pm for an early dinner. We sat in the bar so I could have a cocktail. It was NOT busy. It took 15 minutes to get my well-drink! We immediatly asked for more fries when our dinner came as there were about 5 on the plate. These did not arrive until 25 minutes later as we were leaving! The food was blah and the drink i had ordered as a double tasted like a soda pop. The bartender was so careful to measure just enough and not a drop more when making it-it was ridiculous. If Red Robin dsn't want to act like a bar (not even a happy hour or any drink specials on a Saturday night!) then remove the bar. Not cozy at all-we would NEVER come back-too many other choices for food and drink when we want to go out. We had been to this Red Robin 5 times before and each time the experience went downhill a little bit more-but this time everything was bad-the food was just ok and the drink took forever and was not good though charged a ridiculous price for a double well drink! Didn't get our fries until we were up and leaving-everything was not a good experience and we felt we had wasted our money here. Very disappointed...
Christy Keizer
[protected]@msn.com

My family was at dinner at the Redmond, Wa. location. It was again the most unsatisfactory experience. This is the third bad experience we have had at this location. Waiting period was 30 mins long & then another 30 mins wait for food. When the food finally come out - the meats were burn. Our buggers were not taste good. We will never come back to Red Robin again.

my name is jonathan logalbo I was on vacation in las vegas
in december of 2017 and had my wallet stolen. I am disabled and needed to take my medication for the day one of which required food..so i stopped in a casino at a red robin and asked nicely to speak with a manager at red robin..told him my situation and asked if i could sweep up or wash dishes or something to earn a sandwich. he then proceeded to yell and humiliate me in front of a large group of customers yelling to go get a job and other things. I get it he could'nt probably do it because of some health code or something..however I don't believe I deserved the extremely harsh treatment i recieved that day. I will never eat at a red robin again and neither will my family.

Walked into restaurant. Hostess stated waiting time was 30 to 45 mins. There were several other groups waiting to be seated, many whom have been waiting a while. We waited few mins, and noticed a few empty tables that needed to be bused. I decided to walk the restaurant and noticed several more empty tables needing bused or wipee down. I walked to the bathroom and back and then decided to speak to a manager, i ask why there was a 30 to 45 min wait with all these empty tables. He stated he want sure what was going on in the front end and walked to the hostess table to find out. After a few mins a few folks started getting things cleaned off and folks were beginning to get seated. No reason for this. This is unacceptable. Managment, front or back or overall need to be i tune with the overall operations of the restaurant and be prepared to adjust as needed.

Pic is of manager cleaning table off