Just an FYI on your comments regarding the warranties. All furniture, regardless of where you buy it, comes with, at least, a limited 1 year manufacturers warranty. If find that your furniture has a defect, within the first year, there should be no reason that the company wouldn't take care of you. The Platinum Protection plan is a 5 year damage warranty and does not apply to defects. That is all clearly stated in the protection plan literature that you received. As far as the improper coding goes, it appears that a human being made a mistake and the company is doing their best to take care of you. I'm not sure what all of the manipulation is, although certainly, the whole experience of dealing with a big purchase that is not perfect, and up to your expectations, is unsettling for the consumer and the company.
Just on a side note about warranties, I purchased furniture from Diamond Furniture and thought it was funny because the Sales rep let me know that they were going to throw in a one year warranty with the furniture at no charge. Thanks for giving me something that I'm already entitled to jag offs!