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Randall Reed's Planet Ford / poor customer service and refusal to deliver goods purchased

My husband and I bought a 2016 Shelby from here on Dec 21, 2015. We live in Louisiana, but it was difficult to find just the right car locally, so I found the one here online. I had credit approval and was in touch with Daniel (sales manager) by phone to set everything up prior to driving 5 hrs to sign paperwork and pick up the car. It could not have been any easier for them to make the sale. I even paid $10K over the sticker price (that was the going rate at all dealerships for this car). Despite my being so proactive, there were still hours between arriving and leaving with the car. We specifically asked about a car cover while waiting and was told there wasn't one. We killed some time in the parts department having them look for one with no luck. The sticker was never put on the window, so I didn't look closely at it until I was home and found that there was supposed to be a dealer installed car cover included. I was in touch with Joe (salesman) several times by voice and text over the course of more than a month about the car cover. He finally said they had the cover and wanted me to stop by for it. I told him I wasn't close by and asked him to mail it. After giving him the address and waiting weeks, I asked him for a tracking number, which I never got. After Joe stopped responding, I left two messages for Daniel. By this time, my temp tag had expired and I still had not received my plates in the mail. He called my husband back instead of me and told him Joe no longer worked there and he'd check in to it and get back with us. That's been almost two weeks ago and we've heard nothing since. I'll be getting my phone records together so I have the facts available when I call an attorney for advice.

Ve
Mar 08, 2016

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