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Rak Bank / worst service - loss of money and time

1 Abu Dhabi, United Arab Emirates Review updated:

Dear Editor,
I write to you on the aforementioned subject because RakBank website
has no option included to receive any complaint.
I share my worst experience here hoping that it will reach the top
management of RakBank. In Dec 2014, I applied for a fast saver account
of RakBank by 'click & collect' option where I filled all the
necessary information and chose Abu Dhabi Corniche branch to collect the card. 2
days later I received sms to collect the debit card and i was given
one month time to collect. I visited the branch in the second week of
jan 2015 and met Mr. Sujesh Surendran, the customer service officer.
After signing the necessary documents I showed him my original
passport and emirates id from which he copied for his future
reference. After a while, in an apologizing tone he said I will have
to visit the branch next day again because the account activation is
through sms and the system is down temporarily. I agreed and visited
the branch again not on next day but after a few days because I work
in airport and I cant go off often. I met the same officer again and
found that he had lost all my documents but fortunately i had not
return my passport to company so again he copied documents and had me
singed. To my surprise, he started again to apologies that the sms
activation system not working and i will have to visit the branch once
more for the last time. I explained him how difficult for me to reach
his branch due the criticality of my job and the expense to reach
there on time. because even though i took half day leave i can reach
the bus station at 2 pm then i have to take taxi to reach the branch
on before they close. he promised he will call me once the system back
to normal so i will not be returned empty hand next time. I visited
the branch again after few days as per his call. Alas ! He started
begging apologies that the system not working again and i need to
visit him again, i refused and sat there explaining him how
embarrassed i was asking my boss to leave the office for a simple bank
account. He was running here and there and informed me we will do it
and after 1 hour i received the account kit and left home like a
all above words are regarding the technical error so we cannot blame
anybody. but I'm writing this to complaint the human error what they
did to me after that.
I didn't need to use the account for 3 months because my joining to
another company plan got delayed. now I joined a new company and i
want to provide the HR the IBAN number so i checked the status of my
account online and found my account is inactive. .. i called their
customer service and they asked many security questions to which i
answered correctly buy they want me to visit any branch but i can dont
need to take my original passport which is in sharjah head office and
difficult for me. i visited their airport road branch in abu dhabi and
was told that my account is closed and they cant reopen it and they
dont know who and why it is closed. i insisted i want to know why the
account is closed and they told me the account was closed because
there is no supporting documents submitted for your account. i told
them i had given all the required documents in Corniche branch so they
advised to visit ABu Dhabi Corniche branch but informed me that Mr. Sujesh has
resigned already. i visited the branch and met the branch manager and
asked him how you can call this click & collect and explained my story
and he showed some sympathy but they couldn't find my documents. He
asked the staff to help me to reactivate my account and left but the
staff started to ask my original passport and without that they cant
help me. I showed them the original emirates id and told my passport
is in sharjah and i cant spend more money and time on this by coming
anymore but they insisted for original passport and send me back for
the forth time unsatisfied. I have spend around 75 aed and 4 half days
leave and still unhappy. please support me to get justice.

Muhamad Sadik
RAK BANK Card number is ####

Apr 28, 2015
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  • Rw
      8th of Aug, 2015
    0 Votes

    To Editor, I am a RAK BANK Sharjah. Saving Account Holder. At the Present I am in India. I made 2 transactions of 20, 000 Rupees Each through Citi Bank ATM At Canaught Place, New Delhi. India. Through my RAK BANK Debit Card. But the money did not came out of the Citi Bank ATM Machine. On 6th of August 2015 First Transaction At 5:26 PM of 20, 000/= Rupees and 2nd Transaction At 5:27 PM of 20, 000/= Rupees. Both the payment I did not received. The ATM Machine Screen Was Showing Temporary Out Of Service. Both the times. Their was Citi Bank Number was mentioned at the Canaught Place, Branch At New Delhi, India. After Visiting the Citi Bank Main Office. I called RAK BANK and informed them on their International Number 0097142130000. In last 2 days only 1 Transaction 20, 000/= Rupees has been reversed to my Account. But the 2nd Transaction of the money 20, 000/= Rupees still not reversed to my Account. My Name is Ashish Kapoor My Email: Kindly reply to My Email. Do when my money of 20, 000/= Rupees. Means 1, 193/= Dhs when this Amount will reversed to My Account.
    Today I called 3 times on the International Number 009714 2130000 The Phone was ringing and answered by answering machine. But No body answered My phone calls.
    Every time I call same answer All our representatives are busy with other customers. The Service is very poor. Looking forward to hear from you soon, My India Contact Number is 00918377839223, Best Regards, Ashish Kapoor

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