Rainbow System / the carpet shampooer
The unit worked when it was displayed. We then had a problem with it not turning on at all. We called the sales rep. and he came and picked it up. got it back 3 weeks later with the same problem, then made 2 additional calls about it not working. So approximately 4 weeks after the first "fix" job was done they picked it back up and said the motor was burned out and replaced the motor and got it back to us about 3 weeks later. It doesn't work like when he showed it and its very loud now and been unable to get anyone to get it fixed correctly. I would never buy another product at this point from this company especially a $2800 vacuum.
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