I came home and one of the tanks are leaking on the upper side, unable to shut it off to keep it from leaking. My wife called the "customer service" number if you can call it that. They never decided to call us back and just go home or something, because no one else answered after that. The water is running under my house as it leaks, it will not be long before I have a pond under there. Which is not going to help the kitchen drain that they cracked during installation. Then we have the coupons for groceries and other services that you have to pay to receive, or the free vacation. Tried calling the line for the free vacation in the middle of the day, must have been taking a ciesta, because no one was answering the phones for that one. Maybe they were just giving out free vacations for the one caller they picked up the phone for. I don't know. I do know that the product is not worth the money. Their soaps , they also gave a 5 year supply of soap, in which I received, which may not actually last the five years, is no where near as strong as an actual cleaner. The whole unit, which was made to sound like it was much smaller, is plastic and bulky and not built as good as it needs to be. I totally makes my back patio look awful gawdy and there is not that big of a difference in the water quality itself. I think this is some crack junk someone is out saling, otherwise they would not be trying to give away all of this "free"stuff to get you to take it. I would love it if they would just come get this thing and put it where it belongs, in the GARBAGE. Needless to say it is not worth the $8,000.00 i spent on it.