SUBMIT A COMPLAINT

Rado Watch / rado diastar watch, reference 01.152.0748.3.070, serial number [protected]

United Kingdom

My wife purchased the above product as a 50th birthday gift to me in July 2012, and I actually received it from her and began wearing it in April 2013. I am very disappointed in the quality of the product, which I expected to last a lifetime with minimal maintenance. However not only has the battery needed replacing twice so far but also, there is now a fault with clasp on the strap. As a result I am now unable to wear the watch, which was chosen based on sound recommendations of both style and quality. The watch has been well looked after and not abused in any way. I look forward to receiving your prompt feedback regarding this issue.

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Sep 21, 2017

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