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At the check out, a young female employee who seemed agitated from the start, asked me for a lot of personal information that had not be requested during previous shopping transactions and I told her I wasn't comfortable giving out this info, that I had recently received lots of junk mail. She was got more upset and so I cancelled the credit card transaction and pulled out cash. She again asked me for my address, phone number and driver's license and I told her that this info was not necessary for a cash transaction. She began to ring up the sale and the male manager walked up and asked if there was a problem and I said that there was not a problem. He said that he couldn't have me abusing his employees and told me I'd have to leave the store. I looked at this kid half my age with below intelligence and had to smile - thinking he must be kidding. As I was getting my receipt he said I had to leave the store - an obvious attempt at impressing the female employee with his "might". I politely explained that I was a longtime faithful customer and I would be complaining about his lack of courtesy and knowledge of customer service. He refused to give me his card so I made a note of his name on the tag he wore. As I left the store, he threatened me by yelling out that he had my personal information in the computer. He shouted that I was banned forever from the store. Beware of Radio Shack in Stevens Point Wisconsin. Under previous management it was a fine establishment - albeit a store filled with items you can most of the time find cheaper elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
9/21/2017
Purchase 2 non-precharged Li ion CRV3 batteries for my camera at RADIO SHACK, BURBANK, CA. The said store does not carry chargers for this product, hence no way to checked functionality of said batteries. Took me a while to get a charger (e-bay) only to find out that one battery is bad. I retained the good battery and return the bad one. The [censored]ociate will not accept my return even the product carry a 1 year warranty.
BUYERS, BEWARE! DO NOT BUY AT RADIO SHACK!
PRODUCTS ARE DEFECTIVE AND WILL NOT HONOR FOR RETURNS!
I bought a camera at Radio Shack for over $300. I accidentally dropped the camera, it didn't work properly anymore, and came back after less a few days to return it or at least to get it repaired. The rude girl at the desk, from which I bought the camera, refused to take it back, and her excuse was " It looks like somebody DRUNK dropped it."
!
I was shocked. I work in front of them and never went back. I rather drive somewhere else. Terrible customer service. This happened two years ago and I am still very upset about it. I also found out that they work on commission so it is not convenient for them to accept returns. I hate Radio Shack. Now I only buy online from Amazon - they have much better prices and a much better customer service.
I purchased a phone from radioshack and because it broke i needed to get it replaced. I purchased a replacement plan and instead of them just replacing my phone like the store associate told me they would, i had to call the inmsurance, get and authorization number, take the phone and authorization number to radioshack so that they can print out the labels to send the phone to fed ex, and of course they had no box so i had to purchase one from fed ex, send the phone and wait for 4 to 24 hours for them to send an email with the gift card amount, then i have to bring that back to radio shack to purchase my phone and hope that they even have one in stock! it is a run around and a headache and it is really not worth it! Go to bestbuy where they replace everything on the spot! this was a headache and a night ware.
When purchasing a new cell phone and wireless carrier at Radio Shack, I was talked into buying an Extended Service Plan by the salesman. I was told it covered everything and could get in-store replacement. Basically none of it is true. It only covers failed electronic components and does not include in-store replacement. I would have been far better off buying the AT&T insurance plan. It covers far more. I learned that with Radio Shack, you can't believe the sales people (they lie) and you have to read all of the fine print (and there is LOTs of it). A very shady retailer for sure. I learned an expensive lesson but they will not get any more of my business and I will be sure to tell anyone who will listen what a crooked and sleazy company they are.
I went to your store in Grapevine Texas. (Grapevine Mills Mall) I went in to find a usb adapter for my GPS unit. I handed it to the employee by the name of Trey. He then dropped it on the floor! His statement was "it will be okay, you can't get a signal in here anyway since we have a copper roof here." He did not find a adapter for my GPS, but then tried to sell me a card reader! I told him I didn't need one, I have one already. My husband and I left the mall at that point. I took my GPS out of my purse, connected it to the window/dash, plugged in the DC adapter, turned it on and it was on a screen showing the location of the mall...the words "Grapevine Mills" (Street/Lane/Road), which of course is where he dropped it! I thought that while driving it would change but it didn't. I turned it off to reset it. I left it off for 5-10 minutes several times while taking my 45 minute drive home and it still was stuck on that screen! I took the SD card out hoping that would help, it didn't. When we got home, I called the store back and spoke with the employee Trey. He told me that he was sorry he dropped it, but that I needed to call the manufacturer of the GPS for assistance since this was not a brand that Radio Shack carries and that he could not assist me. He made it seem that it was my fault! I advised him that I was not the one that dropped it and it had never been dropped and was working perfectly before I even entered the store! I just wanted the adapter so I could download the updated maps. He then said he could not help me and hung up. Seriously furious at this point, I called the Radio Shack Customer Service number [protected] and was told by that person that they could not help me and that I would have to call again tomorrow due to them being in Florida and that they could not assist me since they only handle web problems and this was very unfortunate and he knows that Radio Shack would make this right and replace my GPS. And, this was "customer service" not being able to help? Anyway, I then called my local store here in Mansfield. (This is the store I normally go to and trust) I spoke with Aaron, the manager, and explained what had happened. He couldn't believe how I have been treated and gave me the phone number to a District Manager named Ken Bowers and a Tina Gustin at [protected]. He also advised that Risk Management should be notified so this can be taken care of as soon as possible. Since this happened after business hours Thursday January 3, 2017, no one could do anything. I am very upset because this salesperson at your store basically blew me off and broke my GPS. HE DROPPED AND BROKE MY GPS, I didn't do it, he did and he is refusing to take any responsibility!
My wife purchased an LCD TV and gave it to me as a gift (Scott LCT37SHA). Do not buy one for an enemy. After a week it turned into a radio. To their credit Radio Shack replaced it without a bit of trouble.. They should have given me a refund though. After a year they no longer carry the brand.. Gee I wonder why... At the end of the 1st year the remote went out and it cost me about 100bucks to replace it... I know, I'm a sucker... Now the replacement TV cuts off after operating for 30 minutes. Yeah you can turn it back on but it'll turn right back off after 5 minutes until you get so frustrated you just go to another room...
Glad I never mounted this sucker on the wall! I'm now awaiting a response to an e-Mail I sent to the company... Wanna bet they tell me tough luck...
Do not patronize Radion Shack/Akai/Scott products until they come clean...
I'm seeking disabled, elderly ect., plantiffs for a class action lawsuit against RS for their return policy for items purchased online. Also any LoUiSiAna Attorneys seeking to make a LOT OF MONEY. By shipping item (falsely advertised) to my home/court, then not alowing me, a disabled individual, the option of returning at the most convenient manner to me, RS has violated the letter or at the very least the intent of the ADA ACT OF 1990. PLEASE CONTACT ME BY EMAIL. judgerumrunner@gmail.com
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I purchased a product protection plan for two items I bought from Radio Shack. WHen both failed (headphones), I called to get them replaced per the plan. I was told that I had to take the items into my local Radio Shack for them to be inspected. I took my item into the Radio Shack store in the Greenway Shopping Center (7000 block of Greenbelt Road)in Greenbelt, Maryland. The clerk, Chris, inspected the item and called teh Service plan office at [protected]. He was to mail the items to the Service plan and I was to recieve a voucher by email within 4 - 24 hours following the mailing, which I would be able to use in the store to re-purchase new headphones. This all happened on Friday, November 12. I did not get the emailed voucher and called the service plan again on Thursday, November 18. When the plan called the Greenbelt store, they were told by the manager that she had no recollection of the transaction. I called the service plan again on Friday, NOvember 19 and was told that I had to contact the store for the items and I was responsible for ensuring that the items got to the replacement plan, even though the store now had the items and there was a record of the call between the clerk and the store. I was told by the agent that I would not get my money back unless the service plan got the tracking number of the FedEx package the store used to send the items back. The agent on the phone went so far as to tell me he had to get off the line with me and answer other people's calls when I suggested a conference call with he, myself, and the store that I would make immediately. Needless to say, when I tried to conference us, he mysteriously dropped off the call on Friday. So, I called the store on Saturday and spoke with Chris, the clerk who handled the transaction when I went in on Friday, NOvember 11. He said FedEx had picked up the items on Monday, NOvember 15. He had not called and given the service center the tracking number. I want my money back.
I bought a cell phone and insurance. When the phone stopped working, I took it back to Radio Shack to have it replaced. They sent it to their repair facility instead of the insuring Co. and lost it. After a year I filed a small claims in court for the phone, calling card, insurance and filing fees. Radio Shack lost but still hasn't paid me and I will have to file a lien against them. They are so dishonest. I will never buy anything from them again.
Did they ask you supporting questions:
How long have you had your phone?
Have you changed battery prior?
Have you had any outages?
IF phone has never had battery changed or phone is over two years old, a new phone would out weigh getting a battery cost wise.
They cannot take a battery back once used. Especially after 30 days. They have a policy to uphold to as most businesses do.
Almost any store you shop at on Black Friday won't accept coupons. That should be common sense because you're already getting one of the lowest prices for the items.
I'm guessing it took you longer to get to the store than you let on. No one knew about the item being held? Well that means one of two things. Either you called the wrong store or it took you hours to get there. I'll bet anything that the associate who was going to hold it for you held it for a long time, was about to leave for the day and said "Welp, guess she isn't going to show." and put back the item.
And be glad that they were willing to hold it for any amount of time. If I had a store there is no way in hell I would say to customers in the store who have cash in hand to buy something that I'm holding it for somebody who may or may not come in later.
As for your comment "Why advertise an item you do not have?" Well screw that. No one in the store, not one single person you in your limited capacity as an obnoxious consumer, have the ability to talk to the people that makes those ads. The store closest to you probably had a bunch of them on the first day of the sale but you let every one in town who wants one get there first.
Do the world a favor and shop online from now on. You obviously don't have the skills necessarily to shop in brick and mortar stores anymore.
When I read posts like this, I am so glad I no longer work in retail.
I'm in a similar boat right now... I bought 2 HTC EVOs last year, and was convinced by the sales rep at RadioShack to spend an extra $100 per phone because he told me that it was an in-store replacement with a NEW phone if mine ever broke. He pointed to the brochure's front page where it says "In Store Replacement". I asked him point-blank if that meant the phone itself, and (ignoring the fine print apparently) he told me it did. I made the mistake of not reading all of the fine print in the brochure and now RadioShack is giving me the runaround and keeps telling me they'll "try" to get Assurant (the insurance company that handles the phone repair claims) to give me a new one, but they can't guarantee that. It's so frustrating!
The phone only had $10 on it the service required $20 not enough cash each text was 25 cents per text each way. End of story.
Dude...learn how to write proper English. You probably speak it that way too. No wonder she was rude to you.
They don't have an "all sales are final" policy. You were an idiot to believe that. The only reason they would refuse to give back your money is if it has been over 30 days or if the soldering iron was used.
Short answer: NO!
Radio Shack, like a lot of stores, has a lot of employee turn-over. Lazy employees don't want to bother to help you. It is easier for them to say they don't have what you're looking for. They want to get back to their texting and personal cell phone conversations. 9 times out of 10, I will find what they say they don't have. I don't make an issue out of it. I found what I wanted, pay and leave. The manager sided with the employee because "she" sounds like an entitled pita. She doesn't know customer service and was not professional and rude. A typical part timer. Contact the regional manager and tell him your complaint. Till then go to a different Shack.
I am unsure what you are saying. Do you speak English?
I too will never buy in there again! The way they work the service plan (that I paid for) is ridiculious! They need to learn to take care of their customers in the store not give them the run-a-round!
Some of the associated in Radio Shack don't know much how to talk to a customer or how to solve some of the issues. That does not mean that every Radio Shack store are the same
You can get nothing from a class action law suit. You don't have a lawsuit at all to be honest. And that's how ALL companies operate. If for some reason they can't fulfill the order they have the right to cancel the order. Walmart does it all the time.
Yeah and many things have changed since then too. We have JUST added a new service plan that DOES cover everything but a stolen or lost phone. And it's still cheaper than the insurance through the specific provider. But it's not the company that is sleezy...it's the employee you talked to. He/she didn't explain it correctly at all.
We sell refurbished phones but only a few. And then they say refurbished on the box. ALl the other ones come directly from the specific carrier. So it just seems like you all are picking ### phones.
Well I currently work for the company and have for over 10 months. So I know what you are talking about. But it is our job to sell. Help the customer protect their investment and be able to use it like we are told from the beginning. I mean we want to protect their investment completely with service plans...cases...screen protectors...etc.
Ok I guess I'm the only one that actually looked this up...Sept 25 was actually on a Friday and Oct 1 WOULD have been on the Thursday. Radioshack doesn't ship items on Saturdays or Sundays. It would have been sent out on Monday. So this is definitely a false complaint.
The Radioshack stores have NO say in how you make your payments or anything at all. You have to contact financing office to do anything like that. Duh that's just common sense
Phil you're just a [censor]ing [censored]. No wonder you were terminated. You may say that it was wrongful but it wasn't. I work for the company now and if you put in false information that is illegal to begin with. To activate a phone through any of the carriers prepaid OR post we have to put in information to get the phones activated. If you worked for the company you would know that. Any carrier requires that information when going through the activation set up. And then we require it again when we ring it up in the POS. So how about stop lying about working for the company or trying to make the company look bad. And contacting the BBB Jeff would do NOTHING for you. Like I said, it is a requirement.
If you don't have enough money on the account to put the texting feature on there then you just use that "$10" that was free with the phone. To get that unlimited texting feature which you even stated was $19.99 then you'd need to add another $10 to get that feature and have it for a month. It was not the employee that was wanting to make the sale. We actually don't get the money from prepaid minutes. That goes directly to the carrier. So it was your idiocy that prevented you from using the unlimited texting feature.
I work for Radioshack and it isn't a requirement for you to buy airtime with the phone. But highly suggested. Yes we do make commission off of it but I could care less if you wanted to buy the minutes to be able to use the phone right away or not. And we are to try and push with adding airtime. I like to make sure people have enough minutes on there because I don't know how long it will take for the airtime to get on their phone.
How was it MISTAKINGLY sent to repair? The only way we send something to repair is with your signature. So you had to sign something when you dropped it off or brought it in.
Omg I just laughed so damn hard. Lol. I work for Radioshack and I have NEVER had anyone try and do this to me before. Lol. If you drop it and try and get it returned then you have to be stupid. Even if you wanted it repaired, it'd cost you over $100 to get it fixed. They're just saving you money or getting it repaired because Radioshack won't pay for your repair. LMFAO.
Serves you right, idiot.
do you still take your film to the photo hut?
who the hell still shops at radio shack!?!?!?
Buying the 25 dollars worth of minutes had nothing to do with getting ur free 30 minutes. I also work at radio shack. And the customers are required to buy minutes when they purchase a phone. We get in trouble if we do not sell accessories with our phones. And since it is next to impossible to get ppl to buy accessories with prepaid phones. The corporate head quarters of Radio Shack made it nation-wide company policy that if the customer doers not buy airtime, than w are not allowed to sell the phone. this way, airtime counts as an accessory and makes the store look good, resulting in the employees keeping our jobs and the corporate ppl being happy.
The problem lies in the fact that sales are all about how much we can attach to a regular key category item or a phone of any kind. Its no longer about just selling the product. But thats company policy. Not the employees' faults. We have to follow the rules or we are out of a job. :(
It sounds like they are just doing their jobs to me. Yes, the situation may have sucked. but obviously there was some kind of fraud alert going on with gift cards and they needed to verify that you werent part of this. You, however, refused to cooperate and acted ignorant towards the employees. shame on you. And u said the manager didnt do anything while she was waiting for the call back? duh... If she had to call somebody than obviously she wasnt allowed to do anything without getting in trouble. Why should she risk her job? Grow up and learn that sometimes people have to wait and verify things... geez
I had the same problem but w/ a digital camera. The mfg warranty is only 3 months and it's been 6 so I'm screwed due to something that IS NOT damage!
I am a RS employee, I believe they were trying to get commission on that sale, usually when we do pre paid we get $5, also nowdays we get written up if we don't sell enough attachments(air times, cases etc..) on cell phone sales