SUBMIT A COMPLAINT

[Resolved] Purolatorcustomer service

I have been trying to get ahold of customer support for 2 days now.
Stayed on hold for 2 hours and did not get connected to an agent.

Submitted an email and haven't heard back within 48 hours.

Tried using live chat and it is not online or keeps closing saying that there are no agents available.

So after 48 hours I am unable to contact customer service.?

My delivery has been on the truck, OUT FOR DELIVERY for 3 days according to tracking.
I received one of 2 items from the same shipment and have not been able to get ahold of anybody at purolator. I have tried all available methods of contacting them

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Purolator Customer Care's Response, Dec 12, 2018

    Hello,

    Thank-you for contacting us. We apologize for the delays on your shipment and our longer than normal wait times when calling in. We would like to assist you with your shipping. Please email us at customer.[protected]@purolator.com for further help with your tracking number.

    Sincerely, ^Vanessa

An
Dec 07, 2018

Post your comment