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Purolator Courier / lost package - refusal to re-imburse for cost

Toronto, Ontario, Canada Review updated:
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I shipped a package international ly using Purolator Courier on October 27, 2008, theought the staples shipping center. I was charged $105. The package was never delivered. I tried tracking the package online, however the last scan of the package was October 28, 2008. They apparently do ot know where the package is. I called and tried speaking to customer service trying to get information on the package, I went so far as to speak to a Supervisor named SHAUNA. Her response to me " SOMETIMES PACKAGESARE LOSSED". I asked for re-imbursement of @ least my shipping cost going so far as to speak to a MANAGER named DENiSE, she advised me that that is not PUROLATORS policy, that if I want my money back I have to file a claim, and they will not accept a claim until they finish there investigation. No information has ever been provided to me. I have called the representative apparently researching the case. She has never called me back her name is DIANE.


I WILL NEVER USE PUROLATOR AGAIN NOT EVEN IF IT IS THE LAST COURIER ON EARTH.
Na
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Mi
  2nd of Feb, 2009
Agree Disagree 0 Votes
"I WILL NEVER USE PUROLATOR AGAIN NOT EVEN IF IT IS THE LAST COURIER ON EARTH."

I agree...worse company ever!

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Purolator Logo Purolator
Customer Care Service
Overall Satisfaction Rating

172 Reviews
5995 Avebury Road Suite 100
Mississauga
Ontario
Canada - L5R3T8
+1 888 744 7123
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