Public Storage / public storage rent increase vs. new rental offerings

Alpharetta, GA, United States Review updated:
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I moved to Johns Creek, GA in February, 2015 and had to downsize from 5-bedroom home to 2-bedroom apartment. Rented a 10x30 Storage Unit for $244. After only 4-months later the rent was increased to $286 (17% increase). 2nd Lease Renewal increase rent to $335 (another 17%).

Property Manager (John) unable to help, but he is a great guy. Customer Service (Demonte) [protected] was very "Cavalier" in his attitude and not very helpful. Demonte should not be in Customer Service but he is a clear reflection of Public Storage's business culture and lack of caring for their customers once they have moved in.

Aside from the rent increase being excessive, they are well above the $269 price currently offered for new move-ins to the same sized unit. This is true across multiple local Public Storage locations. This seems like an unfair, and perhaps illegal, business practice.


Aug 06, 2016
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  • Kc
      Apr 29, 2017

    I moved into Public Storage locate at 1600 Watson Ct. Milpitas, CA 95035 over a year ago, December 2015 to be exact. The rents were $300 +/- a month for the first unit and $250 +/- for second unit. Now my rents are $399 for the first unit and $365 +/- for the second unit. Couple months ago I spoke to one of my neighbor unit next to mine. He said he had rent there for about 10 years and he was currently pay $500 a month. At the same time Public Storage offers $1 first month rent and $288 +/- a month after that. This is for units size 10x30. This is really interesting/questioning how Public Storage runs its business. I would imagine they would like to have as many units occupy as possible all the time and want the current tenants to stay as long as possible. After all, advertise and promotions was all about, right? First month rent for $1 is a good promotion to draw the customers to the company and hopefully customers will stay after their first month. What am saying is it doesn't make sense and not fair for customers who rent the same size units for more than 5 years have to pay almost twice as much as new ĉustomers just moved in. First month rent for $1 is a good promotion, but to avoid that for the benefits of the company, Public Storage should set up discount prices to honor their loyal customers who rent long term instead of raising the rent every few months. I urge the higher level of management, district manager, corporate office, especially, company's financial department look into this matter and work out a better plan.

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