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Public Storage / charge late payment without any payment deadline reminder!!!

1 Houston, TX, United States
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First time use public storage. No any statement on the payment duedate and late fee penalty, when receive the email asking payment. When I paid the bill, it said I pass their due date (3 day!) How do I know exactly about the due date without the actually statement??? Call the public storage store management. She was very rude and did not admit their neglect on the billing. Call the custom service phone number and never has a real person answer the phone.

Will never use and recommend anyone use public storage again!!!

Xi
Oct 12, 2017

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