Provident Funding Associates
Reviews and Complaints

This happens to almost everyone. I've had several mortgages and it happened to me at Wells Fargo and AmTrust on my hazard insurance. Lenders are HUGE now, it's almost impossible for them to get everything straight. As soon as you get a forced policy in the mail you should be on the phone 24/7 until it gets resolved. If your LTV is under 80% cancel your escrow account, then you can pay the premiums yourself and not worry about it.

Provident Funding is doing everything but funding my loan. With the escrow dateline closing in, they are asking me to sign error-filled "corrected" forms. Absolutely appalling! If your mortgage broker is using Provident, get a new mortgage broker!

I was amazed to received termination email yesterday 2/25. please see attached the detail of the email.
I am broker and partner with Provident Funding, I make a few loan last year with your company due to my terrible AE I deal with and difficulty customer service also. Therefore I real carefully to bring the purchase loan through your company, My most deal purchase and refinance loan with other lender. Recently I find out your San Bruno branch change team leader, I just plan to make big refinance loan to your company.
The email I received yesterday totally blowing my plan. I phone call the San Bruno branch manager this morning, try to understand the reason to terminate my company.
Do you know what his response on the phone? He is not directly answer my question about Violation to Broker Policy. He directly told me that terminate my company due to I ask elementary question and cause high cost of maintenance.
Then I ask him what kinds question is consider elementary question, he give example about I ask the question about what different between purchase and refinance. I never ask this question. He did not have enough reason to answer my question, then he start bully on me. He said I cannot work for provide funding company anymore.
When I am try to call other branch to see if I can work for other branch in CA, he said you are out of the provide funding company any branch. I feel this is seriously and terrible decision on my company. I keep ask the question why termite my company, he said he don't have time to answer me. I fell this manager is quite abhorrent. He even told me on the phone said our conversation also count his high maintenance cost. This is typically elementary school bully behavior on my such small company. Your big size company noticed your partner kind of judgment about life time die on the relationship.
What kinds of team leader or head of Provident Funding corporation?
I work at Real Estate over 17 years, I close 15 loan last year with other lender. Do you believed I can ask elementary question? Through the conversation with him, I can tell following character for his management behavior:
a. He is not good nature or personal character (no appear empathy with partner or customer).
b. Very no confidence and easy lose the trust ability to customer. (he said example)
c. He over show up his authorities and dominantly to small partner company like me.
I fell he is bully on me, he said to me don't call other branch. He even count my conversation with him about 2 minutes, then he said to me this is high maintenance for him.
d. He cannot solve the problem and make complicate problem with your company partner.
.

today is 11/5/2014--Provident refinanced our home-closing date 3/10/2010--deed;/title was supposed to be to Kevin & Pamela +++ held as husband and wife. 4 1/2 yrs later the deed was never executed. I have made 2 trips to the courthouse, deed never recorded although I paid at closing for deed prep and recording fees. have called (4 times) and written twice/ Today, supposedly they have a deed in our name as husband and wife and will send it out to me today-should be here in a few days according to customer service person Daniel. will let you know. 2 other employees told me the deed was never executed. hmmmmmmm-next step the banking commissioner and state attorney general. have waited 4 1/2 yrs for them to fix their mistake--I will not waste any more time with them but go to a higher power

I highly recommend to all people thinking of taking a loan out with Provident Funding to never dial their number. I just tried to reset my mortgage with this company, nobody returns phone calls so don't bother leaving one, then they have customer service reps giving you incorrect information and when you finally do get a hold of someone that knows the correct information, they charge you a $100 late fee that no matter how wrong they are from their end, they will never waive. Learn from my experience and don't waste your time with Provident Funding.

Customer service for this company is about the worst I have ever dealt with. I really wish we had gone with a different company. Fortunately, we are not like the 6 million people losing their homes. We have tried to make extra payments to them. They have misapplied every single one of them and getting them to reverse them and make it correct has been nearly an act of congress. My loan amount is still not correct. Don't expect managers to return your calls. Don't expect the phone numbers or extensions they give you to be the correct numbers. Just don't expect much at all from this company, except for them to try to take you for every penny they can.

Pls confirm PF No KN/19093/4365. Sumitted on 02.12.2010 Form No 19 & 10C For withdraw the pF amount In Reginal Office Bangalore Bhavishyanidhi Bhavan Raja Ram Mohan Roy Road but till date you have can't Clear the amount .Pls confirm the Status & Clear at earliast . Ph-91-[protected]. Email:mahadeva.knkindia@gmail.com

thanks for clearness My PF KN/46190/173

Thank you for all the info provided here -- Provident never cashed a payment we sent for January, refuses to waive the late fee and threatens to damage our credit rating. I have just used the link provided on this page to file a complaint with the FTC and am working next on a complaint to the California Atty General and to my own Atty General here in Virginia. Game on, Provident

be careful with this company! they charge you late fee no matter whatever causes it. the Customer Service would ask you send a waiver request and at the same time tell you that you would not get waived. If you had the same experience, please try to submit a complaint with Consumer Federation of California and at the same time get a loan somewhere else. There are a lot of businesses there which are doing better than this one.

I agree with everyone on here. They do not care about the customer. Tried to make an early payment for part of my payment (to try to cut down on a little interst) and then paid the rest 2 weeks later and they returned the money to me stating they cannot take partial payments. What a joke! What century are they living in. Not only that, I received the payment back on the 14th of the month. Guess what, if I don't want to incur a late payment I have to use their automated payment center that charges you $15 which they will not refund because its charged by Western Union. Again, what kind of business is this not to have better technologies with what is available today. Cannot get rid of these bozos fast enough!

Provident Funding Corporate Phone Number [protected].

I too have had a large cashier check ($5, 428.68) misplaced. I tried to reinstate my note with Provident but the miscommunication problems have worked against me. The claim from the payment department is they mailed it back to me...GENERAL MAIL. Not certified or registered so it could be tracked!
Interesting that you found a CRAIG Pica. Hoovers lists DOUG Pica as a partner executive. The address they gave was 1235 N Dutton Ave Ste. E, Santa Rosa, CA [protected].
I am filing a complaint with the Federal Reserve and my elected officials as well the State Attorney General.
-john

I agree. They don't have customer service. Their personnel was ignorant of their own process and could not explain when PO Boxes are checked and when the payment gets processed and posted. I sent my payment with delivery confirmation and I know for fact it has been delivered. But they continue to claim it did not arrive did not answer honestly. They threaten to contact credit agency. Calling them don't really help because it always went into voice mail and do not return calls.

I feel that Provident is the BigLots of loans. They are the leader in customer disssatisfaction

Hello, I am also interested

They are the worst they are not only vindictive towards customers but also the brokers who try to sell their loans.
They blackball brokers for months at a time at a whim. THE WORST ... PROVIDENT FUNDING IS POWER HUNGRY

I am contacting Fox 4 news in Dallas to see if they will do something about this company. I was refused for a loan(refi) after 3 months of condition after condition after condition. My credit score is closed to 800 and no debt. Loan amount about 280, 000 with annual income about 1/2 of the loan amount. My cousin have the same situation like you. They received payments and said they got them late. Would not take 25 days to get to them. Just want to charge you a late fee.

Provident Funding put forced place hazard insurance on my property because my insurance was cancelled for non payment. Provident pays my insurance through escrow. Our insurance company let us no that the policy would be cancelled because PF didn't pay. We called PF who paid that day but it went out too late and the check was returned. When I received a letter stating my monthly mortgage payments would be going up as a result of the forced placed insurance (which was almost 1000% the cost of regular insurance) I called to rectify the situation-to no avail. PF accused the insurance company of failing to bill them, that they had never received the bill. I called the insurance company who sent me proof of mail that the invoices had been sent on 3 different occasions. When I finally got a supervisor at PF he blamed the postal service. This company refuses to take any blame when it comes to clerical errors and leaves the consumer holding the bag. I can't help but wonder if this is a scheme to make you pay for the forced place insurance.

By the way they tried to pull the same stunt just last week with my flood insurance. Because I had been privileged to go through this incompetence/fraud the last time I was able to nip it in the bud.

I can't afford a lawyer on my own but I would love for PF to be answerable to the many compaints I've seen lodged against them here on the internet.

Sent our payment on the 3rd. Provident said they did not receive it so we stopped payment and sent another check. Then, on the 21st, they say they received BOTH checks and charged a $54.77 late fee! I called and talked very calmly and nice but Provident customer service rep was rude, talked over me repeatedly, and refused to reverse the late fee and refused to let me speak to his supervisor. I totally agree with other comments that Provident does this systematically and on purpose. Or, they are incompetent and lose people's payments within their system. This company needs to be investigated by the California State Attorney General AND a class action lawsuit needs to be started. Provident Funding is a terrible company and deserves to be out of business.

My insurance company sent them proof of our mortgage insurance that they say they never received. They are trying to charge us extra for a policy that they bought. I called to clear this up over the phone and my insurance agent sent them a copy of the policy with a note informing them that our insurance has never lapsed. They sent back our payment because we have to keep paying for the policy they bought until it is cancelled. They have proof of our mortgage insurance but still want us to keep paying for their policy. And they are going to charge us a late fee for the payment they sent back. This has been happening for years. Anyone else having this problem? I would definitely bring a class action suit. The manager was a real [censored] on the phone.

Posting payment late deliberately by provident funding seems like a systematic phenomenon. I sent my payment with coupon on Jan 5th and as of today (12/12) they still haven't received the payment. Seems like a legal action is the only option to rein them in.

Thank you for theses comments and complaints. We were told they would give us a loan as our credit scores have dropped very low due to a major illness and bankruptcy. However since we have read this we surely donot need any more stress and problems. the company that suggested Provident Funding was AMAC Funding Corp.

Reading these comments is making me sick! This lender has been delaying funding my loan for over a week. We get a call about needing to sign "corrected" forms, and when we see the forms, they have switched information so that the forms are now wrong. When the escrow officer calls about the forms, no one can answer any questions. A day after submitting the "corrected" form, we get another phone call asking for more information, which turns out to only be necessary because they have made yet another mistake on the forms.

We are supposed to close in three days. I don't think they will be able to get it done. And even if they do, it looks like I'm in for a miserable experience.

Hi, I am having the same problem with this company. Sent payment ten days prior to due date. On the due date were to ld our payment had not been recieved and charged us $15.00 to process over phone. Our check, the one they claimed they never recieved, was then processed the very next day. It looks like the same situation is about to happen again this month. It's getting close to the due date and our check has not been processed yet. Class action lawsuit sounds good to us.