Prada / Substandard quality

AE Review updated:

hi i bought prada from mall of emirates on 12th march 2017
customer number [protected]
client name fareeha omer
when i checked my bag its zips were not working properly, got stuck .i asked them today 13th march to check it.they admitted their fault by saying afterall its made by human(which i was not expecting from high end brand salesperson).then they said if i wanna same color i had to go to dubai mall .i went there they brought the new bag with slightly better zips.i said can i get refund as its factory s fault which they were admitting but they plainly refused.i even asked them that i can exchange with other bag but again the deficit remaining at store s end was 1200 dirham and i think atleast they can refund that but they simply refused.i m a big fan of prada but today i ve totally lost faith.noone in my friends actually believing it
i really wan some response from your end.

Mar 13, 2017
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  • Aa
      Jun 10, 2017

    I totally agree with you, Looks like prada doesn't care anymore about their customers. You can't imagine how i was treated in Prada Marina Mall Abu Dhabi, the attitude of sales associate like she owns the world and me i'm piece of [censor] 5sorry for bad words), even if i like the design and Prada style i don't tollerate this kind of customer service. Better to buy from other luxury brand where the sales associates make you feel like a queen and not humiliate you like Prada does

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