Portrait Innovations / rudeness and horrible pictures
Me and my family had a horrible experience at portrait innovations in fort Wayne Indiana. We had a very large group. When we got there nobody greeted us and the manager Kayla which I found out later she was the manager she had her hand on her chin bend over by the register when she was talking to me about getting ready to start taking the pictures. As soon as we started taking them she started snapping pictures not giving anybody time to get ready this was going on the whole time. My whole family was tense even the kids because her facial expressions was off she had a attitude the whole time. My mother is handicapped so I asked Kayla for a chair so my mother could change into her other outfit and she had to sit down while doing so and Kayla just pointed to the chair and had a attitude while doing it. Before we started taking pictures when we did the outfit change we asked her can we get a different background because my family had on the same colors instead we got the same background we took the first pictures in with other colors on and the background didn't match nor did we want that background and we informed her that we wanted a different background and she said that was fine but we never got the background so she lied. We told her about the background being red the second time and we didn't want it and she didn't offer to retake the pictures or anything we just had to settle for it. When we were viewing the pictures some of them were horrible we didn't like the background as I stated before my family was upset everybody was just ready to go and just fed up she was not polite at all and she had no customer service experience at all it was just horrible. We end up after talking it over and not liking the pictures after viewing them online that we were not satisfied and also not satisfied with the rudeness we got while taking the photos so we cancelled them and will be sending in a vocher to get the money back.
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