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PokerStars.com / refusing to answer my requests for the money in my account

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Pokerstars 'care' team suspended my account as i had told them their site was 'depressing' and affected players 'mental health', due to their deck running at impossible odds.
They said they were concerned for 'the negative affect it was having on my life', yet when i email to say refund the amount i have in my account, as i can not now access it... they just ignore my emails!
A care team that suspend my account as concerned for me being depressed, then add to it by ignoring my emails completely and keeping my money... doesnt really go hand in hand does it?

Th
Nov 18, 2017

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