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PODS / Damaged container

1 United States Review updated:

When we opened our pods we found mildew and upon investigating found that the roof had been damaged and water leaked inside. Subsequently, we immediately contacted pods then worked with their rep, submitted documentation and photos, etc. We just got off the phone and they have offered us one third of the damage claim amount we submitted. We think we should be made whole since this wasn't anything we had control over and pods promises a "safe, clean and dry" storage facility. We are going to sue them and will keep this site posted.

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Su
  19th of Feb, 2009
Agree Disagree 0 Votes

I had a similar experience with PODS and water damage. At least they offered you some resolution. I lost thousands of dollars using them to move my belongings.

Co
  20th of Mar, 2009
Agree Disagree 0 Votes

March 20, 2009

Via Internet

https://www.complaintsboard.com

RE: Bonnie Tognetti (100728379)
Complaint #: 135594

Mrs. Tognetti states that she submitted a content damage claim to PODS Enterprises, Inc., however, was offered one-third of the claim amount. On 07/18/08, Mrs. Tognetti provided a loss summary statement totaling $3, 910.00 for contents that she claimed sustained damage due to water intrusion. Mrs. Tognetti advised us that she was unable to submit receipts except the estimate for her Guy Buffet, Café La Provence, therefore, the items were assessed at the current value. After thorough review of the account and information provided by Mrs. Tognetti, PODS, Inc. determined the amount of $840.00 to be a fair and reasonable reimbursement. The largest value discrepancy in the claim is the Guy Buffet, Café La Provence lithograph which Mrs. Tognetti claimed to be valued at $2, 000.00. However, Mrs. Tognetti provided a document which was initially provided to her by Greg Lejnieks at Lahaina Galleries, confirming the replacement value for the aforementioned lithograph was $400.00, which conflicted with Mrs. Tognetti’s claimed value of $2, 000.00 initially submitted.

We also suggest that Mrs. Tognetti refer to Section 4 of the PODS, Inc. rental agreement accepted online on 6/20/08.

PODS Enterprises Inc. prides itself of its quality customer service and I regret that Mrs. Tognetti feels she experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Please do not hesitate to contact me directly at (727) 538-6332 with any questions or concerns.

Sincerely,


Arlene Vogt
Incident Resolution Administrator

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