PLDT Home / haven't received my refund yet after two months of waiting.

Mandaue City, Philippines Review updated:
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So I submitted my PLDT Home application around May 23, 2016. A week later, I got a text telling me that my application is approved and that I should pay the installation fee of Php 1, 100 immediately. So I went and paid the fee in May 31.

That Saturday, contractors came over to our apartment to install but was unsuccessful. Something to do with the line or port being full. They said they'll contact PLDT to fix it. Well, a week later no word. I had to contact their Facebook support team and was told that my application was disapproved. What the hell? Don't they have to check the area before approving an application?

So I went to their office and filed for a refund. They said it'll take 3-4 weeks before I can receive my check. Their customer service team said to expect a call from them.

Well, it's been more than a month already, running 2, and I still haven't heard from them. Grrrr!

PLDT is so good at collecting money but when it's time to collect from them, you have to wait forever!

Aug 01, 2016
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  • Rh
      Sep 07, 2016

    That's true. They can't even send out a technician to fix their line!

    0 Votes

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