Must add my voice to the other complaints...avoid Pixmania at all costs. Due to fault on Paypal website, 2 items were dispatched to me. Pixmania Customer Non-Service told me to refuse delivery of the second item and it would be returned to sender. Parcelforce confirmed it was returned successfully to Pixmania on 31st January 2008, here I am on 2nd April 2008 still phoning, emailing and getting nowhere.
You can only email through their website so you don't have a record of your actual complaint. I phoned their UK Call Centre again today, asked to speak to someone further up the management chain and was told there's nobody in a supervisory capacity who will talk to customers... I'd like a job like that, never having to talk to the clients.
The emails are indeed written and sent from France and are very sympathetic, they understand my concerns but keep asking me to wait a few more days longer. I'm going to keep bombarding them with emails and phone calls and hope eventually to get a refund. But I will never, ever, ever, order as much as a watch battery from them.