Victoria's Secret
reviews and complaints

The victoria scret website says sign up for a card today we will give you 15 off a bra today ..b1g1 perfume set. Spend 75 get a free robe

Spent hours trying to get a customer service associate to help and then they said the 2nd tier refused to accept the call and wanted send my call to card member services when my card was just fine because i just signed up for it .. Being this is my first time with victoria secret and getting a card i felt mistreated

My husband and I stopped in PINK to purchase a GC on 11/30/18. We were in line behind a gentleman in a motorized wheelchair. We finished roughly the same time. In order for this gentleman to be able to leave the store, my husband and I had to move mannequins, baskets and displays. It's almost 2019, get your act together VS. In today's day and age, this should NEVER happen. Get rid of the obsessive clutter everywhere and add some staff training. If this gentleman couldn't get out of the store, I'd hate to see what the fire marshall would have to say.

I love HGTV! My husband added it to our list of channels we subscribe to last year because I've been begging for years. I used to only get to watch it every time we went away and the hotel had your channel, and I would sit glued to the shows all night. There honestly isn't a show you air that I don't love watching. My kids share this love with me, and your channel has become a family favorite. Recently, I've been noticing more risqué commercials, which I don't understand and have commented to my husband how inappropriate they seem. Last night, December 5th, around 8 p.m., I was watching Flip or Flop Atlanta with my 11 year old daughter and 8 year old son when a very inappropriate Victoria Secret commercial came on. The beautiful models were dressed in lingerie, and the camera was zooming in and out on various body parts and different girls while the models were moving provocatively. I didn't finish watching the remainder of the commercial as we shut off the TV. This is an r-rated, pornographic, adult commercial on a g-rated, family channel. If you choose to continue running advertisements such as these, you will lose viewership. I definitely will be cancelling, and my family will no longer be watching these shows because the advertising is selected in poor taste and lack of caring about viewers. Even if my children were not with me, the advertisement made me feel uncomfortable and isn't something I am interested in, especially when dreaming about flipping a house myself. New tools or decor advertisements would seem more appropriate and matched to your audience.

I couldn't believe this Victoria Secret commercial is allowed on TV at all, let alone at this time of day on a channel that I allow my children to watch. Advertisements should be rated and only played with similar rating TV material. This is not an applicable advertisement or something most people watching HGTV are interested in. Please consider no longer airing pornographic commercials on your channel, or at least wait until after 11 p.m. if you insist on the lucrative advertising money that companies like Victoria Secret I'm sure are willing to pay. Please know this is not Victoria Secret's target audience and that most of your consumers aren't interested.

Thnaks for your time. I hope I can continue to love your TV channel.

When I contacted Victoria's Secrets to try to get my payments lowered an be able to stop getting late fee payments added to my account, I had explained to the young lady that my income was SSD an that I wanted to pay them, but the late fees kept adding up an my payments still weren't getting my bull down.
She explained to me about the Financial Hardship she could get me into. She explained that if I could make 3 payments totaling $75, then the rest of the amount owed would be wiped clean an the card would be unusable.
This was great news for me, seems that I could make the agreement happen with the Hardship in place.

I did as I was support to, an made a total if $75 payment in 2 bills.
This should have closed my account. However, I checked my credit report a see that they have not cleared my account under the Financial Hardship an I want to have them honor their agreement with me.
Due to bring low income an Hardship I would like this to be done with.
However, at this point the only thing that I can offer is that they honor it.
I ask that they clear the credit marks in my reports an add its satisfied.

Hello Victoria secret,
I ordered few times on You're deals season Especially flash deals that was nov 5th i had very bad experience especially talking to representative that are mean :(, I took a chance again order cyber Monday deals my total payment change to higher price when I check it's full price on the perfume eau de parfum supposed to be 25 dollars for small one and big bottle is 35 dollars but next day change to 68 dollars I'm not happy by all you're online deals and I used my angel rewards reps told me I can't get it back too so it's lose my hard earn rewards that I spent money 💰.

In September 2018 I bought a buy 1 get 1 free bra for my daughter. At the counter the sales associate asked if I would like to open an account to get a discount. I agreed but I thought I already had an account and since I virtually never shop I didn't i knowif I had cancelled my account. As it turned out I did and did not have my card with me. I felt the associate was pushy about using my card by liking it up with my phone number. Jump forward 2 months...I start getting texts from Comenity Bank regarding my account of which I was being told I was behind on my payments. However, we never received any billing statements in the mail. I spoke with a billing agent who informed me that my bill which was $87.74 for the merchandise had escalated to $152.00 due to late fees and on top of that finance charges which I have not heard of before because I am never late on payments. I asked for them to please waive the late fees and explained we had not received the statements to no avail. I was told they have a tracking system and that they were delivered to my address. I again asked them to please waive the late and finances fees to no avail. I then explained our family is experiencing a financial hardship due to my mother dying and having to fly 5 people as she was out of state and gaining custody of my 2 grand daughters both happening in October. As a result of this happening I had to quit my job as I could not keep up with work due to what was going on in my family life. The billing is cold and in caring and will be turning me into collections over late fees and finance charges occurring over 2 months which amount to $64.26 over half of the price of the original merchandise.
The next associate I spoke with said the best she could do was take off $15.00. She finally agreed to deduct $32.00. INow they are adding late fees and finance charges on top of late fees and finance charges though I paid the $87.74, the original balance. I will never again shop at this store. I am still unemployed due to a high needs grand daughter and at this time cannot pay the late fees and I really feel that since I have never been late on a payment they should waive the fees as a one time courtesy. I think their customer service is horrible and heartless.

Dear Sir/Madam
On the 10 November I ordered a luscious plum Everyday Lounge Campus Crew.
On the 20 November a package arrived from VS but unfortunately it was a black Everyday Lounge Campus Crew.
I immediately emailed VS and a label was emailed to me to return the item which I did the same day. I then emailed a copy of the posting certificate to VS to prove I had sent it back. I then received an email telling me that I would be informed when the returned parcel had been received.
Despite me emailing several times asking when the luscious plum one would be sent I have received no reply.
I am surprised by this as I have always found VS when shopping in their stores in US to be very helpful.
I have one very disappointed granddaughter as it is a present for her. I am also disappointed by this service.
I would very much appreciate your help in this matter as soon as possible as I am getting nowhere at all.
Many thanks.
Marion MacLennan

Order Number is [protected]
Everyday Lounge Campus Crew
UE-374105 | Backordered, Estimated Ship: Nov 17
Color Luscious Plum (2SQ)
Size S
Qty 1
£39.00
Order Total
Merchandise Subtotal £39.00
Shipping & Handling £8.01
Adjusted Subtotal £47.01
PAYMENT SUMMARY
Your account will be debited by £47.01

Payment Total
£47.01

Good afternoon
I would just like to complain regarding your store at the Metrocentre Gateshead I have been trying to contact the store all morning on Wednesday 21/11/3018 and I just kept getting hung up on I got through once time and no one spoke I was on for 9 minutes listening to the staff talk and serve in the background I kept saying hello but no one spoke to me then I kept trying again and the last time someone picked up and the girls attitude with me was horrible I told her I had been trying to get through all morning told her what had happened and she was nasty about it I asked if she had the item I was after in stock and she just said no and won't get them till Friday in telling her that when I was in the store yesterday was told the delivery would be in either today or Thursday she just said no in a nasty tone that I had the information wrong like it was my fault I said that I was told the offer on the item goes off tomorrow and she said it's today I just think she need to be taught customer service manners i would never speak to any customer in that way at all I feel like I don't want to go into that shop again or spend my money in Victoria secrets when I'm. Being spoken to in a horrible manner something needs done I await your reply.
Kind regards
Vicky Marsden
[removed]

I'm very upset with the treatment I received with the workers. I bought a bunch of stuff on Black Friday and I had to return some stuff the next day as they did not fit and it was so crowded on Black Friday I did not want to try them on. I ended up ordering different stuff online from there so I could still get the nice sales and I figured after the holiday they would not have many things left. I also did not want to have to rush to take the items back as it wasn't that serious to me. That being said I had gotten a free blanket for spending over $150 and a $20 reward card and during the exchange the girl messed it up and did not realize that they had been free. Once she gave me the refund she noticed and told me to hold on as she messed up and couldn't do the refund without the blanket back so she might need the money back but had to ask a manager. Mind you the cashier had taken a call in the middle of my transaction to help another customer and made it seem like it was my fault that she was distracted and I didn't tell her about it the blanket as I was openly talking about it. I shop at Victoria's Secret and pink all the time and never have I really returned anything so I wasn't really aware of how it worked with the "free stuff" when you got it. The cashier went on to get a manager who said in front of me "it's too late, you already did the transaction" as she looked at me in a very snide way. I told the manager well I ordered the stuff online this morning if you want I can show you the confirmation so you can see I'm still spending over $150 or I can cancel that transaction and we can re do this transaction and I'll just exchange everything. Again I only ordered online because I didn't know what they would have in store. So the manger says to me "so you want to give the refund back and we will give you all the stuff back and then just do an exchange?" So I replied nicely yeah whatever works, I just don't want to stiff you guys out of money. Or at least charge me for the blanket. It's fine regardless. The manager then looks at me and says "well it's honeslty too late, she's just going to get fire" and then looks at her cashier. I'm not sure if she was kidding or not but she was very rude and her employee seemed very scared. I then looked at the cashier and said are you sure? I really have no problem doing it that way and then I'll just wait for my refund from my online order and she backed up and said no it's fine it's too late. So I then asked again and she said the same thing so I said okay thank you and walked out. Now usually I'm not one to complain but I am a very honest person. There have been times where Victoria's Secret sent me two of the same packages by accident and even though they didn't notice and I was never charged I have returned them back to stores and had employees look at me and say "are you sure you don't want it, it's free." Yet for some reason today when I left the store. I felt as if I was a thief or a shady person because that is how I was made to feel. Now I could have been very rude and snide back especially because an employee rudely interrupted me to answer a call for another customer when there were other workers on the floor. I could have been very rude towards the manager and made a big deal but I was genuinely trying to be a nice person. Moral of the story is I have never felt so belittled and judges in my life and I shop as Victoria Secret all the time and I am shocked at the treatment and ever more schocked by management.

Don't ever open a credit card with Victoria Secret, they can cancel your account with out any notice even if you make payments on time, as well as having a 0 balance. They report to this to the credit bureau and can screw you over. No notification, this is criminal in my book. And in today's world one would think they would be better at handling credit cards. Again, I had always made my payments on time, and payed off balances, no notification was given, so to my surprise Credit Karma notifies me of the closed account. When I called VS they informed me that my account was deemed inactive, and I could apply for another account, which would ALSO HIT MY CREDIT. Why would I open another account when they screwed with my credit twice? I will NEVER shop there again, and I will make it a mission to tell everyone about how poorly they handle credit card holders. I feel a notification would have been appropriate, as I would have done some shopping on the card.

The employees here were so incredibly rude and have no idea what they are talking about. Everytime you ask them a question they just say they don't know and stare at you?! Makes no sense! Then you ask for help and they put a finger in your face telling you to wait! For how much customers spend here (personally over $200 everytime) to be treated this way is horrible!

I did a live chat with regard to the 2 items above as they are faulty and was given 2 email addresses to complain to. One came straight back and said they couldn't help and over a week later I've had no response from the other. Please see a copy of the email:
From: [removed][mailto:[removed]@ntlworld.com]
Sent: 10 November 2018 09:07
To: '[protected]@VictoriasSecret.com'
Subject: Faulty Items

Good morning

I have purchased many Victoria Secret Pink items and been very pleased with the quality and how they wash and wear. However last month I bought the Campus Sherpa Lined Pullover in red and Pink Cotton Leggings and within 3 wear's and washes they have both started to develop bobbles on the inside of the arms and the back of one of the legs. I have never experienced this before with any of the hoodies or leggings some of which I have had for years and I must say I am very disappointed.

I did a live chat and was told to return them to the nearest store but this is 2 hours away from where I live so is not really an ideal solution, I can provide a copy of the receipt and photos of the problem.

Thank you in anticipation of your assistance in this matter.

Kind regards

[removed]

The 2 items cost nearly £100 so I find the service seriously substandard.

I have been buying Victoria secrets since i was old enough to get a bra. i am second out of 5 girls and all have shopped company. i have 12 bras that are all bad down to my last bra.. all are push up and all have broken under wire on right side. they all snap. then i took back to the store and the ladies would not help. $59.95 per bra. am a single income mom of two, one is a 22 year old daughter... i wash them as told don't dry in dryers. but still brake i need help.. i am $719 in the whole and have to get new bras . i need your help on why your company says satisfaction guaranteed and yet i am bra less.. How does this get fixed

I went to my store today 10/27/18 for the 19.95 Joggers that were on sale. The sales associate said all joggers were 19.85 and she was waiting on some to come out from the back. They were the black with cheetah joggers. Priced right st 54.95 and she said they were included in the special. So people grabbed them only to be reprimanded and taken away. People thought we were stealing ! The employees looked at us as we were doing something wrong. We did nothing, they did. I feel we should of been able to purchase them at the 19.95 price. That was so degrading and humiliating. It makes me think twice of this brand

On 10/07 I placed an online order. I forgot to updated to the correct address. I use live chat immediately right after the order placed. I for got my order number but I use my account. One of the online representative asked me for my credit card number, order amount, items purchase and the updated address. At the end of the conversation she told me "Thank you so much I already updated your address for this shipment". 2 week and half later I still haven't receive my order I go online and check. Look like it shipped to my old address again. I contact VS through live chat again. The representative name Lane B saying that the reason why the address doesnt ship to new address because I didn't provide the order numbers. She just offered me a bunch of useless solution like sorry all the items you want is sold out, offered issue full refund but need to return the item. Now I need to drive 1hr and half go back my parent home to pick up a package. This is such as mess and such a wasted of my time. I would have just cancel my order that day it wouldn't be so much trouble like now. The representative just lied to me regarding updating address. If they are not willing to do the job, they should have let me know instead of take my personal information and not do the work. I will never do any online shopping through VS again.

When I first became a Victoria's Secret customer, I was able to buy x large shirts that are long sleeved. I like wearing very baggy clothing. I am a size small, but larger clothing is just much more comfortable for me. I also don't understand why that size was taken. Both my sister and mother are a lot larger than I am, and need those sizes. It is not fair that a lot of people now cannot shop there due to this. Also, I buy size large underwear boy shorts, and I am a size small in joggers. So how is someone who buys size large joggers supposed to fit into large underwear? I could buy a medium, but again, I like larger sizes. It seems like the sizing has changed in underwear too. Please bring back size x large, it's only right that you do so.
Thank you for your time, Natalia Kostruba

Tried this Pink Detox Time clay face and body mask and it left my skin burnt. I had it on not even two minutes before I had to run and wash it off. My nose started bleeding not to long after. Why's this even being sold? I never have a problem with face masks before trying this one. Now my skins left red and blotchy. My face is really swollen and irritated under my eyes. Adding pictures with this.

I was trying to use my 20 off 50 rewards card before it expires so i ran to the store afterwork on the last day. Most of the ladies are really nice and helpful like usual until this blonde new girl came help me check out. I've shopping with VS for YEARS i know we can combine 20% off one item when we use the $20 reward card. When I was trying to figure out what coupon to use this girl gave me dead stares the whole time and she told me I couldn't combine any discount coupon which is unheard of cuz i have done it million time both in store and online. I end up not using it cuz it's just not worth it. When I got home I checked it online ALL my coupons went thru but I have no interest in buying yet another $100 just for free shipping. If you don't know your company's promotion, please don't pretend you do .

My daughter received a shirt and wanted to exchange it. The worker was very abrupt and started typing things into her computer. All i asked was what is the value of her shirt so we could make an exchange. The worker starts packaging up the shirt and says she cant tell us what the shirt sold for and she would send it to headquarters and they would email us. I never agreed to having it sent away and when i questioned the worker she said that is how things are done and started talking to the cashier next to her and that worker also said that is how its done. I felt like i had no choice because we couldn't keep the shirt as it was not age appropriate. All we wanted to do was exchange it.
So now my daughter has no shirt, i have no email and no store credit. She is just out the undisclosed amount of money for the shirt? I have been back to the store to ask about it and no one can help because we dont have the email. PLEASE HELP.

I just got off the phone with a lady named tanisha. She could not of been more unprofessional and came up with every excuse in the book instead
Of trying to help me. I had updated my address in July when I moved and have not received any statements or coupons. I had my birthday in August and received nothing. I spoke to a lady in another department and she said nothing had gotten updated for my address it was all returning mail to them. Very frustrating. She was very kind apologized and resent my birthday coupon and July coupon. She then said she would connect me with Victoria secret representative to check on
Any missed promotions or coupons from then. She transferred me over to tanisha and it was a horrible experience she told me she did not communicate with the marketing staff that no one can
Reach them in regards to sending me coupons. That it's too late I missed them. She didn't care at all about my long term membership with Victoria secret. So I will no longer be giving my money to
Victoria secret. Horrible experience and for someone to not care at all. Her responses were unbelievable.