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1.2 783 Reviews

Pick n Pay Complaints Summary

42 Resolved
736 Unresolved
Our verdict: If considering services from Pick n Pay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pick n Pay reviews & complaints 783

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M
10:53 am EDT

Pick n Pay animal cards printed incorrectly

I am a huge fan of pick n pay. I am a regular customer.
I buy A lot... I also collect cards

However, the last batch cards I received said this bird weighs 125kg. My son is so upset aboit it because he told everyone about it just to find out that Pick n Pay made a mistake o. Their cards... I hope you can make this boy happy again because his mom and dad sure doesnt know how to fix this...

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E
6:38 am EDT
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Pick n Pay lack of animals cards

I purposely went to PnP to purchase my groceries to get the animals cards that the children love so much. I spend R3003.51 plus bought extra items to qualify for the extra pack of cards. I submit my creedit card for payment and ONLY then get told PnP do not have animals cards. I qualified for 27 animal cards and I EXPECT to get these cards please as you advertise this but have nothing available for your clients/customers.
Pick ñ Pay Thabazaimbi
Till # [protected] dd 12/5/17 time: 11:57
Suggest pick n pay take down their animal promotion and NOT MISLEAD their CLIENTS AND CUSTOMERS into buying specials and no cards are available.

Please be so kind as to forward my cards to:
PO Box 86
Rooiberg
Thabazimbi, 0500

I didnt drive 83km to do shopping at a Pick n Pay which they cannot provide animal cards for.

Regards
Elaine Barnet

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H
4:30 am EDT
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Pick n Pay extremely poor customer service

I purchased 3 x garden hoses from pick n pay silver lakes branch on 26/04/2017.

Silver lakes branch currently has no stock as I purchased the last three.

One of the 3 hoses purchased appears to have a blockage.

Because silver lakes has no stock currently I requested an exchange from pick n pay faerie glen branch as they currently have stock.

I provided proof of payment plus my pick n pay loyalty smartshopper card.

However the manager at faerie glen pick n pay hypermarket refused to assist and informed us we had to go back to the store where it was bought from to get a refund.

Please explain how this is customer (Non) "service" as I now have to make a 3rd trip to silver lakes in order to obtain a refund and then I have to drive all the way back to faerie glen hypermarket to "re-purchase" the faulty item.

Eagerly awaiting your reply.

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D
1:59 am EDT
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Pick n Pay service

On the 01st May whilst shopping at Value Centre, Durban branch of Pick n Pay, my bag was slit in the store and my wallet stolen. As a pensioner my SASSA card was stolen. I had no money to pay for my groceries. I was assisted by a friend that paid for my items. When the manager was approached I was advised that there are no cctv footage in the area that I was accosted. Security was not asked to check if the suspects were still in the store. No apology or assistance was offered.

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S
12:45 am EDT

Pick n Pay extremely bad service, rude cashiers

On Saturday the 29th April 2017 around 19h30 pm, I went to the Pick n Pay Convenient Store located at the BP Garage in Tembisa next to Mehlareng Stadium.

I nicely asked Patrick (The Manager) if I can withdraw some money from the cashiers so that I don't stand in the queue unnccesarry he said yes you can I will ask the cashier to get you the cash you need and so he did.

The most rude &ugliest cashiers I have ever seen (Nomsa & Nhlanhla) the two ladies in that store. They agreed to assist me, said I must wait a bit on the side and so I did patiently so.

About 10 mins later another Pick n pay employee came to ask what I am waiting for, I explained, when he asked the cashier "She loudly and rudely denied that she said I can wait. Her exact words" Who said she must wait there, where does she think I am going to get the money from, she is going to wait there there whole night I don't have time for that "

I was not angry because she didn't have the money I was angry because they agreed to help me and then treated me like I am stupid and trashy"

I know people take advantage with customer service in the Township but I can't stand rudeness and extremely disgusting. Pick n Pay please take your cashier for a customer service training. This two ladies needs to go work in the fridges or somewhere very far from the customers. Soo pissed!

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N
12:51 am EDT
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Pick n Pay bliss double cream yoghurt 1kg

I bought a Bliss Double Cream Yoghurt 1kg at Pick n Pay Strand Street in Cape Town yesterday, it was marked down from R32.99 to R21.99 but when I got home I checked my slip, only to find out that I was charged R32.99 worse part of all is this yoghurt has expired when I opened it bad smell came out, I then checked the date written H Use By 21 April 17. I was in a hurry when I was doing my grocery hence I didn't check the expiry date because also I trust Pick n pay so much, I didn't know that they could sell rotten things to their customers.

Name: Ntombi Duma
Contact: [protected] or [protected]
Email: Ntombifuthi.[protected]@capetown.gov.za

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C
9:48 am EDT
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Pick n Pay no product

Pick n pay
Customer care service - pnp buyers dept — seems like pnp buyers dept are unable to get this product in bloemfontein... North-ridge mall & preller plein... But can product get @ checkers westdene or checkers hyper... Wonder whats happened to that dept... Lazy or incompetent or so it seems?
Have requested on several occasions... If they have the insight to look on their alleged records...
But remember - checkers slogan... Just around the corner!

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Z
4:15 am EDT
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Pick n Pay poor service/no service

I went to PnP hyper Northgate this morning to buy 2 Vodacom 3G Tablets!
I went to the cellular phones counter and there was no one there, went back to the tills to ask who can assist me and the response was " I don't know go ask at customer care". I walked past the customer care desk as I didn't notice it and went to ask at Kiosk where also an unfriendly teller told me to go ask at the information desk!
When I finally got to the information desk the lady called 3 different people to come assist at the cellular desk and they each kept passing the buck on who is suppose to assist. She finally told me to go wait by the cellular desk, and if you know the Northgate PnP hyper you will know the distance between the information desk and the cellular desk is quite long!
I went there and waited and someone came to ask what do I need after I've waited for another +5minutes, then he said okay he will assist me and left me standing there for another 8minutes, then I finally gave up and left the shop without getting any assistance or buying the tablets!
I have driven from Bryanston to Northgate FOR NOTHING!
NEVER AGAIN WILL I SET MY FOOT IN THAT PickNPay Hyper, I am off to Makro in Woodmead to buy the tablets!

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P
3:58 pm EDT
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Pick n Pay incompetent manager

I spoke to the manager called frederick from pnp diepkloof square and I must say incompetence and being biased has never resulted in retaining any client that I must say, to say that iam upset is an understatement after being treated in a condescending manner and being mocked then the same people I complain about are not even n taken to task wow you'll love pnp customer centricity it's the best ever as if we shop for free

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C
11:42 pm EDT
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Pick n Pay pnp no name spaghetti 500g packet on special at pnp brits,

On 22 march 2017 i bought a packet of 500g spaghetti (no name brand pnp )
to my shock i opened the packet of spaghetti, and there were crawling insets inside(looked like mites).I went back to the store and as usual the manager was so shocked.Telling me that this is the first incident, and that they cannot believe their eyes.I then after a while, got joy from the main manager, telling me that they will replace my product i have used to make this meal.
As this was the last packet of no name spaghetti on the shelf i then took another product and went home.I am a catering manager for a private hospital in the east of pretoria, and according to my knowledge this is unacceptable in any food industry.We have to make a plan and i was not happy in just receiving the replacement of the meal.(video footage privately available )this video are to big to be uploaded on this website, for any other information please contact me on : burnadette.[protected]@gmail.Com

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Leah
, US
Mar 26, 2017 9:23 am EDT

I won't recommend Pick pay Maponya after I bought eggs and they were rotten, because i didn't keep the sleep the refuse to give me another eggs...

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N
10:20 am EDT

Pick n Pay double billing

I bought groceries at Pick n Pay East Rand Mall yesterday 17th March 2017 first I asked the cashier to withdraw cash she said she didn't have enough notes in her register then I told her I will pay with my card then I punched in my pin number then she started complaining and said I should try again when I punched my pin the second time the machine declined which time I checked my cellphone notification and it showed me that I was already billed I tried again the second time and it declined again. Long story short I paid twice for the same groceries first with my debit card then with cash as they claimed that there was no proof to them to show I had been debited the first time but I have proof which shows that I had been debited. Then they claimed that they did a reversal I should wait for 24hours for the money to return into my acoount. This is really popostorous having to pay for the same bill twice. I am upset and angry when I called the store today 18th March they told me I must wait until Monday. I just don't understand what am I waiting for because they already billed me and I've got proof fro. the bank statement to prove that I already paid. Today the claim is that they are offline.
Pick n Pay please advice further beacause this is really not fair business practice at all its actually robery.

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A
3:21 am EST

Pick n Pay not delivering as promised

Feb 2017-Pick n Pay Malvern- Queensburgh-advertised Bonaqua Pump Still Mineral water 6X750ml for R 38.90. They didn't have stock on the 22nd Feb 2017 so I took 6 bottles and was billed R R59.34 for six. Uncovered when reached home and went back the following sat and I was told that I needed to return with bottles. Visited them again on 02 March 2017 and Manager walked away without addressing concern. The consultant informed us that they are unable to reimburse us as it was not taken as a pack?. We bought 6X750ml and was not charged as advertised...Furthermore Pick n Pay did not have stock of the packs on the day...
I request a refund of the overcharged amount and who reimburses us for the travel expenses to and from Pick n Pay?
[protected]

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D
5:15 am EST

Pick n Pay food

Im a regular client of Pick n Pay in Waterstone Village, Somerset West. I always buy chicken and chips from the store. I did not complain about their food, as I assume you get what you pay for. Now Im recently transferred to the Stellenboch Square Mall. While trying out their chicken and chips, Im so shocked about the good quality of food I get. Their food is 10 times better than Waterstone Village food. Please tell me why Pick n Pay stores differ in food quality?

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M
1:00 am EST

Pick n Pay spoiled food

15 February 2017, 18:30-19:00

Bacon on a special - 2 x 200g packs for R27.90.

When i arrived home and opened the bacon it was bloody and smelled very bad. I had to throw it away. It has not reached the expiry date.

No food should be sold if it already went bad.

If i put it in my dish immediately without checking the condition of the bacon and gave it to my guest, they would all get food poisoning.

I do not think this is acceptable at all. I had to incur extra costs to drive to a after hour shop to buy bacon at an more expensive price than the usual bacon price at PNP.

I expect disciplinary action towards the responsible employee for their negligence and at least an voucher to cover my costs.

I am a regular customer who buy's groceries at PNP.

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D
11:14 am EST

Pick n Pay management rude to staff

Good day

Yesterday I was at pick 'n pay mall of the south and I did not like the way the management treats staff. I was in the queue when this lady came and shout at the staff members in front of us. I find it not professional, Pick 'n pay needs to train the management because if u don't respect staff members and build their self esteem we going to receive bad customer service. A staff member's suppose to have a positive attitude every time she enters her work station so that she can provide a good customer service. I was so disappointed to see that staff members are not treated fairly. Please train kalinke at mall of the south to respect her staff because we as customer's don't want to see her bad attitude towards staff.

Regards
Anonymous

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J
8:28 am EST

Pick n Pay service

On the 7th of February we visited the Sherwood Pick 'n Pay in Brakpan North, there were contractors busy replacing copper in the roof and their equipment was standing all over the place.

We tried to get to the coldrinks fridge in the last isle but the ladder was right at the end, my mother tried to get past and she fell over the ladder breaking the support rod at the bottom with her back!

A pick 'n pay staff member standing at the till saw how she fell, and literally turned around and walked away, not even checking if she was ok! This is pathetic!

I spoke to one of the managers on duty to find out why this work is done during business hours, she proclaimed that it could not be done after hours because the vendor refused, I asked why a different vendor was not used and she claimed they are the only ones who can do it, I BEG TO DIFFER! They were probably the cheapest!

I feel this is so unproffesional, my mother got hurt in the fall, they could at least show some courtesy!

I sincerely hope that my mother does not have seeious complications hereafter because Pick 'n Pay will be held responsible!

Regards,
A disgusted (regular) customer!

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J
10:45 am EST

Pick n Pay double the difference

Today I bought a cobra clitch pen at pick n pay Meyerton. (Loch street)Shelve price R24.95. Went to pay - scanned R59.99. They did not give me my double the difference.
Worked out the difference is R35.04 so double that gives you R70.08. They corrected the price at the till to R24.95 and another R24.95 was taken off.
Double the difference policy Double the difference - If any item scans at a higher price than displayed on shelf and the barcode corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
Terms & Conditions of Double the Difference
Policy is applicable only from time of purchase;
Double the difference does not apply to staff;
Barcode needs to correspond with item being queried;
Only the first item is given double the difference back and balance of products at the lower price;
If double the difference is more than the product, the customer gets the product for free;
Now where is the remainder of double the difference?
I feel cheated.

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6:55 am EST
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Pick n Pay pick and pay management

I went to pick and pay in tembisa at tembi mall today I needed to buy tampax on the shelf the tampax was advertised at a price of 19.99 but at the counter they priced me 54.99 . I don't know how such a huge difference could occur . That is the first complaint. the second complaint is that there is a lady working at this very pick and pay she is a loan shark and she harasses me in front of other customers . she borrowed me money and I failed to pay the whole amount of tried to discuss with her that ill pay on a monthly basis but she refused to that suggestion now every time I go to the shop she will come to me and confront me in front of other customers about her money I even feel scared to go to pick and pay anymore. you should really assist me thanking you in advance.
Yvonne Vorster [protected]

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12:44 am EST
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Pick n Pay request a refund because they charge me twice

21/01/2017

I went to pick n pay in alberton to buy grocery when I make payment I swiped my post bank card and the card was declined and I pay cash. when I went to check my balance on my post office card it showed that the money went through pick n pay debited 1020, it showed in the statement that money was debited. I went to pick n pay to show them the lady who was assisting me told me that is not their fault I should go to post office to give me my money.

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Update by katli
Jan 31, 2017 12:47 am EST

21/01/2017

I went to pick n pay in alberton to buy grocery when I make payment I swiped my post bank card and the card was declined and I pay cash. when I went to check my balance on my post office card it showed that the money went through pick n pay debited 1020, it showed in the statement that money was debited. I went to pick n pay to show them the lady who was assisting me told me that is not their fault I should go to post office to give me my money.

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M
5:24 am EST

Pick n Pay store

Good day,

I would like to know if Pick and Pay has inspectors that check the shops for cleanliness. I was so disappointed on the weekend of 14 and 15 Jan 2017. Went to shop at Pick and Pay Orange Farm Ext 1, the fridges there are so smelly, meat is not fresh (green) but still displayed for customers o buy.
Can someone do a surprise visit there.

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Update by Motlokoa
Jan 18, 2017 5:25 am EST

Good day,

I would like to know if Pick and Pay has inspectors that check the shops for cleanliness. I was so disappointed on the weekend of 14 and 15 Jan 2017. Went to shop at Pick and Pay Orange Farm Ext 1, the fridges there are so smelly, meat is not fresh (green) but still displayed for customers o buy.
Can someone do a surprise visit there.

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Pick n Pay In-depth Review

Store Layout and Organization: The store layout at Pick n Pay is well-organized and easy to navigate. The aisles are spacious, and the products are neatly displayed, making it convenient to find what you need.

Product Range and Variety: Pick n Pay offers a wide range of products, catering to all your grocery needs. From fresh produce to household essentials, they have a diverse selection that ensures you can find everything on your shopping list.

Pricing and Value for Money: Pick n Pay provides competitive prices and great value for money. They frequently offer promotions and discounts, allowing you to save on your grocery shopping without compromising on quality.

Customer Service and Staff Assistance: The customer service at Pick n Pay is exceptional. The staff is friendly, knowledgeable, and always ready to assist you. They go the extra mile to ensure a pleasant shopping experience.

Online Shopping Experience: Pick n Pay's online shopping platform is user-friendly and convenient. It allows you to browse and purchase products from the comfort of your home. The website is easy to navigate, and the checkout process is seamless.

Delivery and Shipping Options: Pick n Pay offers reliable delivery and shipping options. They ensure that your groceries are delivered on time and in excellent condition. The delivery fees are reasonable, and you can choose a time slot that suits your schedule.

Loyalty Programs and Promotions: Pick n Pay has a loyalty program that rewards customers with points for their purchases. These points can be redeemed for discounts or special offers. They also have regular promotions that provide additional savings.

Quality and Freshness of Products: Pick n Pay maintains high standards when it comes to the quality and freshness of their products. The fresh produce is always in excellent condition, and the packaged goods are well within their expiration dates.

Hygiene and Cleanliness Standards: Pick n Pay prioritizes hygiene and cleanliness. The store is always clean and well-maintained. They have strict protocols in place to ensure the safety and well-being of their customers.

Return and Refund Policy: Pick n Pay has a fair and hassle-free return and refund policy. If you are not satisfied with a product, they will gladly exchange it or provide a refund. Their customer service team is efficient in handling such requests.

Accessibility and Convenience: Pick n Pay is easily accessible, with numerous stores located in convenient locations. They have ample parking space and offer extended operating hours, making it convenient for customers to shop at their preferred time.

Community Involvement and Corporate Social Responsibility: Pick n Pay actively participates in community involvement and demonstrates corporate social responsibility. They support various initiatives and charities, making a positive impact on society.

Overall Shopping Experience: Overall, shopping at Pick n Pay is a pleasant experience. The store provides a wide range of products, excellent customer service, and competitive prices. Whether you shop in-store or online, you can expect a convenient and enjoyable shopping experience.

Comparison with Competitors: Compared to its competitors, Pick n Pay stands out for its extensive product range, competitive pricing, and exceptional customer service. They consistently strive to meet and exceed customer expectations.

Recommendations and Conclusion: I highly recommend Pick n Pay for all your grocery shopping needs. With their well-organized store layout, diverse product range, competitive prices, and excellent customer service, they offer a top-notch shopping experience. Whether you prefer to shop in-store or online, Pick n Pay is a reliable and convenient choice.

How to file a complaint about Pick n Pay?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

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