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Philips Smart TV 43 Inch / netflix app not available in spite of confirmation by sales agent that it is netflix able

1 Deira City Center, United Arab Emirates

This happened only last night, I was so disappointed that I have been fooled by the sales person of sharaf dg in deira city center in tv section.

I bought a smart tv with an initial query if this tv is netflix able because thats the reason why I want to buy the tv.

The sales person, in good faith, told me that it is netflix able.
Without further ado, I bought and brought back home the tv.
Only to find out that it is not netflix able, thinking that I need to download it first the app, I tried to download...

To my dismay, the tv itself could not be able to download...
I immediately called customer service next day, which is today... Telling them that if they could not provide me netflix app on the tv, I might as well exchange it to another tv with netflix app.

To my great disappointment, they told me that it is not possible because I already open the package... But of course, how in the world would I be able to find out that issue if I did not open the package???

I want my tv to be exchanged or my money to be refunded...

Date of incident : march 8, 2018
Client number: [protected]

Philips Smart TV 43 Inch
Philips Smart TV 43 Inch

Mar 9, 2018

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