SUBMIT A COMPLAINT

Philippine Long Distance Telephone [PLDT]application process is so slow and disorganized

1
P May 03, 2018 Review updated:

Account #: [protected] Pauline Marie Quianzon

Has been incorrectly processed by your customer service reps. I've advised 3 weeks ago that new fiber boxes were installed in our area for each and every building of our area so the excuse that there are no available ports in the area is an excuse of a lazy bunch of folks. I spoke with the following reps:
Yohan // C135
Jordan //C427
Vivian//C305
Marie//C445
Ken
each and everyone advised me that an update will be provided in 24 to 48 hours. Lo and behold! it's been over 3 weeks but still no service order. This is so frustrating because that's the only internet provider in the area. If I had another choice, I would not have. This is getting out of hand and an action needs to be done ASAP.

Responses

  • A
      May 10, 2018

    way Pauline, I had almost the same experience with PLDT. We can at least submit a complaint to NTC. I found a soing it through DTI's website.

    +1 Votes
  • X
      May 28, 2018

    I have the same issue. Contractors won't install the service unless I gave them something in return.

    0 Votes

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