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Peugeot 508 / Gearbox malfunction

1 Alexandria, Egypt

Dear Sir/Madam,

I am Karim Mahmoud Hassan Gad an Egyptian owning a grey 508 Peugeot model 2012 and i would like to inform you that on the 7th of April
there was a malfunction with the gear box so i went to the service center in Alexandria Margham on the 21st Km Alexandria Cairo dessert road in order
to fix the malfunction, they informed me that they have to check the car and it is going to take a while, however after 3 days they told me that the gear box
must be exchanged so i asked what went wrong with the gearbox I got a non-professional respond as they told me that they didn't find out what was the malfunction reason and that I just have to get a new one, although i go to the service center for the periodic maintenance on time and the last time was a month before the malfunction and they did not mention any problem with my gearbox, which i consider dishonesty from them, furthermore after a couple of days they informed me that they contacted the authorized agent who replied that the price for the gearbox will be 60000 EGP and i have to pay about twenty percent which is 12000 EGP i do not know on what basis or standards i was asked to do so, which is unacceptable at all as the damage was not a result of a misuse, or excess usage as I only used it for 60000 Kms, and of course the durability of the Peugeot car gear box is neither that short life time nor that bad quality.

I insist that the gear box exchange must be fully paid by the service center.
i have sent several emails to peugeot.com.eg but no reply

Regards,
Karim Gad

Ka
May 6, 2015

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