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Petcopoor delivery practice

1
N Review updated:

Had ordered a hamster habitat from Petco. Fedex had it on 12/16/2017. For the next 3 days they noted they could not deliver package due to weather conditions. The weather conditions were sunny in the upper 30's. It had snowed earlier in the week but the roads had been cleared and the temperature in the upper 30's had melted all the ice on the roads. UPS trucks were out delivering. Saw a DHL truck delivering to a business. USPS delivered several packages. So why did Fedex say the weather prevented them from delivering? On Monday afternoon, came home to find the hamster habitat at my back door. There was a massive tear in the packing where something had hit it. Sufice it to say, the habitat was broken into little shards of plastic. Called Petco immediately and they were most anxious to replace it but with the procedure, would not have had it until after Christmas. Thanks to Petco's generous in store trade option, I was able to go to the nearest Petco store, 75 miles away, and replace it immedicately. I think Fedex knew it was damaged in transit and just stalled for time until they knew I could not get it replaced by going through channels. This had the potential of putting a bad mark on our Christmas, but thanks to Petco, This Christmas will be great.

Responses

  • L
      May 25, 2011

    No ### a cheap plastic piece of crap breaks during shipping... You should've known better.

    0 Votes
  • P
      Jan 04, 2015
    Delivery Service - poor logistics
    FedEx
    Bossier City
    Louisiana
    United States

    I order from Bloomington California quite often. For the first 1395 miles of the product journey it takes less than 48 hours. When it arrives in Hutchins Texas it takes almost 72 hours for the last 209 mile leg of the journey This journey is along a direct route on Interstate Highway 20. Logistics Management for Fed Ex must be overpaid big time because the Pony Express would be 3 times faster than FedEx using horses.

    0 Votes
  • N
      Aug 15, 2018
    Delivery Service - I am complaining about delivery service
    Shah alam
    Malaysia
    [protected]@gmail.com

    Hi.. Kenapa poslaju lambat hantar barang ye... Barang saya dari 12jul dekat poslaju shah alam... Kenapa sampai harini 16jul saya check masih kat sana.. Kenapa belum out for delivery... Please buat keje.. Dalam malaysia kot barang saya bukan dari oversea...

    0 Votes
  • S
      Sep 03, 2018
    Delivery Service - The parcel was not delivered to my location
    Muar
    United States

    I bought a bunch of things on lazada. I tracked my parcel number, and it went out for delivery at 8.43 am, but then when i checked the tracking number at night, the status is "undelivered due to unable to reach the address" fy dude, can't you just call me and ask me for the location? Wtf your service sucks!

    0 Votes
  • K
      Jan 22, 2019
    Delivery Service - unethical behavior
    KOTA KINABALU
    Malaysia

    not even trial to deliver to my premise but request me to get it from the branch. i'm wonder is the delivery service withdraw from PosLaju?

    0 Votes

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