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1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Petco reviews & complaints 583

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C
5:19 am EST

Petco will not buy from petco again

Writing this and crying.
You almost killed my beloved cat. He feels better now, but what happened before this made me feel more than just terrible.
My cat had fleas and I bought a shampoo that helps get rid of the parasites.
All of a sudden he started losing his hair.
I immediately took him to a vet and he said that the shampoo was a bad quality. Meanwhile, my Snow started to feel worse and we spent 2 nights at the clinic trying to make him a little better.
The shampoo was just expired :(

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2:15 pm EST

Petco the company itself

It's really sad that you can not even get someone on the phone or through an email. And you can't even find how to contact Petco. I had to use google.
This answers all the questions. Petco no longer cares about their customers. I have been a Petco customer for many years . Charged several different prices for dog grooming depending who was there. Over the past four years. Sometimes I was charged $45- $100 per dog for the same thing. My dogs weight 6 lbs and 10 lbs. So that forced me to use someone local.

They never have the snacks or dog food that I always purchased in stock. (It's on the truck) And the one person you can find to help you. Has no clue, slumps her shoulders and really does not care.
Over priced everything and now many of the items including dog food you can find at Dollar General.

It's truly sad.

Then you call the 1-877 number and you are speaking to someone in the Philippines. (no offense to them) But this is an American company and you can not even talk to someone that is part of the American company. You speak to a call center in another country. Really?
And Petco wonders why we don't have sales? so they cut their uneducated, untrained staff down to one person, the cheapest person for wages. Oh because anybody can check people out.
Will something be done. Of course not.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 3:22 pm EST
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Are you an employee there? You mentioned "And Petco wonders why WE don't have sales."

If you want to speak to someone in America, you may benefit from calling a store directly, and not their general customer service.

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1:59 am EDT

Petco manager

06804-bald mgr. 10-31-17 at 6:30pm ran up to cashier yelling there's nobody here okay team up in three's and watch the front. I was literally standing at the register. There was also another woman in the aisle at the back wall.So I put my items back and walked out the front door. Not the first time this manager has blasted past me when I'm trying to shop with keys jiggling making all kinds of noise. He is not polite, a gentleman, or have excellent sales-customer service skills esp. in a shop where 90% females go to shop. I actually introduced myself to him and his puppy and girlfriend and he was even rude then.

Another older, thinner, shorter bald mgr., made a joke outside on his break before having a cigarette and was sarcastic and said did you have to go pee-pee? To be honest I've witness sexual harassment and discrimination toward the women who are single and shop at the store alone esp. when only a couple of customers are there. It's become a sleazy habit and I don't mind telling everyone I know not to shop there. I've already witnessed a male abusing a puppy there, reported it, and saw him return to work with no appropriate punishment-he should've been fired.

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8:37 pm EDT

Petco grooming

I went to my appointment at 10 am sunday. I was the first appointment in at Beachwood Ohio location with my dog Sophie. I was told it should not be more than 2 1/2 hour. I return in 2 3/4 hours my dog not cut. The groomer said they had a lot of walk-Ins. I have been in business for over 40 years myself. And you would figure the appointments had seniority over walk-Ins. The girl replied No! I am not blaming her she just is following rules. My dog was tied up in the corner for 3 hours. I went home and returned back an hour later. This is a poor way of doing business. [protected] Alan Kaplan.

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5:07 pm EDT

Petco grooming

My small dog Lola, was groomed at the Keizer, Oregon store today at 12:30 to 1:30. It was the first time having her groomed so I was watching. The girl was blow drying Lola and was pretty rough with her, pushing her head down repeatedly and scolding her. I thought, Lola must be really squirmy. The girl blow dried her head for several minutes and kept pushing her head down forcefully. Mind you, this is a 9 pound dog. The girl kept blow drying near Lola's eyes and in her ears until Lola was yowlling. I at this point went behind the counter and took Lola out of there. Lola had skinned both of her back legs from the struggle and she was beat and not herself afterwards. We will never be back.

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12:57 pm EDT

Petco grooming

Petco in Arroyo Grande, California is terribly managed and operated. The grooming department hours state they open at 8 a. m. but store doesn’t actually open until 9 a. m. I only realized they were open after watching another customer pry open the main doors. The employee did t know what they should do to let people know they were open and stated they actually do t begin working until 8:30 and its for appointments only. Also, three times this month I have attempted to take my dog in for grooming services and the department has been closed due to employees calling out of work. Horrible customer service. Totally unreliable.

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5:54 pm EDT

Petco animal condition

so let me start by saying I am not normally one to submit a complaint but I am at petco atleast weekly and this one kinda really upset me, I have a 10 month old iguana that I purchased from you guys back in February, love him. So I always kinda look at the little hatchlings. I saw one laying in the bark which was obvious he is sick, dehydrated, and starving. I had to buy him to try and get him better. I asked the employees if they could discount him for me just to take some if the burden off of me, they told me it is I just an off colored red iguana and Is in perfect health. I understand that it is a red iguana. But is far from perfect health. I went ahead and payed the asking price for the iguana. I am going to do my best to make it better. And I hope maybe some veterinary care will be given to future sick iguanas and maybe some employees that won't tell me this thing is in perfect health. Thankyou

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8:37 pm EDT

Petco fish

I went into my local store and attempted to purchase 5 female cherry barbs. I was questioned as to how large my tank was. When I told her I had a 55 gallon planted tank she then told that 5 cherry barbs were too many for my tank and she could not sell them to me. When I attempted to question what she was saying she informed me that some fish may become aggressive towards each other. I told her that I have a community tank that I am adding to. I have had the tank for over a year. I then asked to speak to the manager. The manager began making the same statements about tank space. When I challenged what she was saying she changed her wording to say that she could sell to me what ever I wanted but the fish would not be guaranteed as per store policy.

They wouldn't sell me 5 fish?!?

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Update by Michael Babineaux
Oct 18, 2017 9:05 am EDT

The manager did after about 20 minutes of discussion, Should anyone have to deal with this for 5 fish?

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pobarjenkins
Minneapolis, US
Oct 18, 2017 2:21 am EDT
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It sounds like in the end they agreed to sell you the fish...?

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N
2:50 pm EDT

Petco store conditions

My children and I went into your bowling green KY store this past Friday evening one hour before closing. About five minutes inside the store they cut the lights to the aquariums. While we were checking out the betta fish display as your store has a large variety of them, there were about 6 dead in the containers and 4 more on their way out! One giant betta had been dead long enough he had the white film on him. There is abosultely no sense in fish being in such a shape. We were there to purchase a koi betta as your store had one, he was laying at the bottom on his side hanging in there barely. Several more fish were dead in the tanks, now Im not sure how often they pick out the dead ones and fish do tend to die off when over popluated in tanks, but to see dead fish more than one in several tanks is ridiculous. Who wants to purchase a fish from that tank not knowing if the dead one still inhabiting the same tank had ick or some other disease.
Needless to say we purchased nothing. I found a beautfiul bumblebee betta however given the shape of the rest of the displayed fish I did not want to waste 20$ on one fish to maybe make it home.

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pobarjenkins
Minneapolis, US
Oct 18, 2017 2:45 am EDT
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Did you tell one of the store associates about the dead fish?

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12:07 pm EDT

Petco grooming

I made an appointment several weeks ago to have my two dogs groomed. In haste, I did not write down the time. I called today (Tuesday) at 12:30pm to find out what time my appointment is for tomorrow and was told that the groomers was closed and I need to call back at 10am. The person I spoke to said she does not keep the groomers schedule. I hung up then realized that my appointment could be at 10am so I called back the main number. I asked if the groomer was closed because the website stated open from 10am to 4pm, and explained my dilemma. She said she would check. When she got back on the phone she said they were closed today but she could look up my appointment time in the computer, and told me it was at 12pm. I do not understand why the first person I spoke to could not have looked up this information which took approx. 5 seconds. I also felt like I was disturbing and annoying them by their tones of voices. I will never go back there again. I will go to PetSmart from now on.

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4:08 pm EDT

Petco grooming

You two are flea issue in my town and I have 4 cats so I have been treating repeatedly with no success bombs my house and decided that I was going to get the cats teated whrn i called petco i told me that sure in fact Becky their groomer could handle cats she takes care of me all the time I had to wait 2 weeks to have all of my cats brought in I was told that they would be shaved, flea bathe and treat it and I was okay with the cost of it because I need this done. I called the day before my appointment to make sure that in fact she was going to shave them bathe them and treat them because I was going to bomb my house again to get rid of these little boogers. My appointment was at 8 Friday morning I get there at 8 but she's not there I didn't get checked in until 8:30 but she was still not there I drop the cats off leave for work get a call around 11 from Becky telling you my cats are ready she was able to bathe two of them but my one cat Onyx was being a little irritable .. I was told she can handle cats. I said wow you shaved and bathed all those cats and she said no ma'am I didn't shave your cats that would cost you more I said to her that's why I asked for and that's what I was told or I could bathe him at home but I was trying to get rid of fleas and I needed them shaved she said no we didn't do that I told her I would be there to pick them up not happy. I pick my cat's up and paid $110 for them to be bathed I can do that at home I needed them to do a service for me that I wasn't able to do at home I'm very annoyed. And frankly disappointed. I just really wish that they had been honest with me and not overstated what this lady was able to do for me and then I end up getting nothing but a bath for my cats.
A very expensive bath..

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6:23 am EDT
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Petco your misleading coupons

I have been a customer for a very long time. I have received coupons in the past but I have never received a more misleading one. "10% off your entire purchase". In the very fine print it says cannot be used on dog or cat food-WHAT?! What other reason do most people come to Petco for? This is ridiculous. I walked out and went to Petsmart who doesn't have gimmicky coupons.
Laura

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4:15 pm EDT
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Petco store manager 2704

I'm a a customer that has seen this unfairness take place in front of me and others today at the Lakeland store today. Store manager Peggy in Lakeland is deceiving, very self centered and abuse of hispanic employees and customers. Called employee and said "we need to fix this right now, what gives you the right to call HR, what you did was dishonest and unfair"
She is old and has old way of thinking a very racist woman.
Store manager has favoritism and is afraid to accept when HR calls her attention she takes it out on the poor hard working American citizens younger employees there. Just because they are young and can't defend themselves. Takes it out on employees, on specific employees. Yes the ones with brown eyes. Talks about them and speeds rumors in front of customers.
Not professional at all. And if they want me to erase this complaint then do so because it's going on every review there is. Go ahead and call me with an apology and admit what you have been doing to this poor employees.

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6:31 am EDT

Petco customer service

The Quincy Il petco is just awful. Employees are unfriendly and unhelpful even the manager doesn't have a clue what she's talking about. How can you work at a pet store and have no knowledge of animals. This store was ran much better a few years ago they had a much better group of people then. I can never find anyone for help when I go in to shop. I have to hunt someone down. There is a big blonde woman and she's very rude. I asked for her help between flea brands and she acted like I was a burden. She also didnt know what she was talking about, she just made it up as she went. A good place to shop starts with a good manager and this store is definitely lacking.

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5:07 pm EDT
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Petco customer service by store manager/ dangerous practices with animals

I bought 2 baby guinea pigs which my children immediately fell in love with it. On the day after we purchased the 2nd baby, we noticed her eye was red and half-closed. We called the store and the employee said to call back the next day because there was nothing they could do on a Sunday (?) I called the store Monday morning and talked to a concerned and polite Petco employee named Hayley. I told her the guinea pig's eye was still closing and now had swollen lid. I told her I would drive my guinea pigs to the Petco vet myself so they wouldn't have to do it. Hayley said she would contact her boss and get back in touch with me. Hours later, I still had not heard back and the pig was now having a little nasal drainage as well. I called back the store and Haley told me that her boss said the pig did NOT need to see a vet because it didn't have rattling in it's chest. I asked to talk directly to the Nashua, NH Petco manager, Nick. He told me he could consult with a vet over the phone and get medicine for the gp's eye. Are you serious? How is a vet going to know what's wrong without seeing my pet. Of course, I also wanted my other gp looked at as the 2 were housed together both at my home and at the store. I told Nick I was on my way to Westford, MA where there is both a Petco and a Petco vet. I asked him if I could bring my pets there. Nick said "no because I don't know that vet well." I was very upset as the pig had already been sick for 48 hours now and they're very fragile. Nick ended our conversation by saying he would bring the one guinea pig to his choice of vet onnthe next day - 72 hours after illness. I drove to Westford Petco in MA and explained my situation. They told me to bring both of my pigs over to their vet as soon as I could and that their store would pay for it. As I was driving home to pick up my gp 's, Nick called and left a message saying that he had already agreed to let me bring my pets to the Westford, MA vet and that his store would pay for it. This is an outright lie. I am just thankful that I have a relative who works at another Petco and knew I had the right to have both of my guinea pigs seen by a Petco vet within 24 hours. It turns out that my little gp had an upper respiratory infection for which she is on antibiotics for 10 days during which time she needs to be separated from our other gp who they also checked out. I seriously doubt that Nick has any concern for the lives of the pets that are sold at his Petco.

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11:27 am EDT
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Petco worker

I love going to Peto with my dog. I have many friends I told about Petco but know it's coming to a close with you. The store 600 NE Vivon Rd in Kansas City MO. 64118 as a worker name Kimberly B. She is in grooming department she has a very attuide problem always on her phone, I made a appointment for my dog got there she said I never had one. Made app with her like 2weeks inadvanc. I will tell my friends and family petco is no longer a place for us to go. Kim cut my dog several times nothing was done. Something needs to be done with her.

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7:26 pm EDT

Petco customer service

I did not receive one of my bags that had two toys in it and not even an hour later I called up to the store and they said they didn’t have any bags on the side. They didn’t try to make it better or be sympathetic. I would like for someone to reach out to me to get the toys or my money back. I would really appreciate it, Thank you!
This is the item number [protected] QTY:2
9/27/17 6:20PM
Sales Associate 17 Janae

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2:55 pm EDT

Petco treatment of animals

Petco #631/ Des Moines IA

2 parrots: cages were filthy; water had feces and bird food; both birds were scratching and biting at themselves as though they had an infestation of some sort. But worst of all one of the birds obviously had a hurt foot. When we approached someone about it, the response was: "Oh, again?"

My husband and I took pictures and will also be getting in touch with the apprpriate authorities.

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Joni Albanese
, US
Oct 03, 2017 7:29 pm EDT
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Good for you report them

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5:17 pm EDT
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Petco unwelcoming

Hello I just visited the petco located at 9700 midlothian turnpike Richmond va 23235 and let me tell you I am not pleased they should be ashamed how they treat people there was three associates that bombarded me as i walked through the door saying my six week old puppy is too young to be in the store because of parvo and then one touched him without my permission and saw a flea and told me I had to get out of the store your welcoming people are very unwelcoming and I'm honestly thinking about not shopping here anymore any questions call [protected] thank you I'm very disappointed

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equus92
, US
Oct 03, 2017 5:15 pm EDT

It is against the law to sell puppies under 8 weeks of age, so your breeder is selling illegal puppies. The Petco was correct in telling you not to bring your 6 week old puppy ANYWHERE. The puppy doesn't have their vaccinations yet and is extremely at risk for contracting parvo, etc. Your veterinarian will tell you not to bring your dog anywhere, where there have been other dogs or wildlife present until it has had all it's vaccinations at 4 months of age. Your breeder should have told you that, but that breeder is only interested in getting their money. It would be wise before taking on a 15 year commitment to do your homework!

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Boxermom25
, US
Oct 03, 2017 6:02 pm EDT
Replying to comment of equus92

Actually the puppy was free and I've known a lot of people that let them go at 6 weeks but I've never had a puppy that young so they may be true about that but they were still really rude and I already talked to petco manager and got it straight thanks

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3:38 pm EDT
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Petco employee

Hello I was just wanted to post a complaint about a employee at the Lewiston Idaho store and how she's bashing people via Facebook. Someone working for your company shouldn't be acting like this over social media especially stating she works for your company and is always completely rude to me and my boyfriend while in the store then says rude things on Facebook

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Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

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Phone numbers

+1 (877) 738-6742 +1 (858) 740-0832 More phone numbers

Website

www.petco.com

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