The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Perodua Service Ctr / Unable to Service Without Booking

1 InanamKota Kinabalu, Malaysia Review updated:

Perodua Service Centre, Kolombong Inananm : Refuse to service my new ALZA without booking being made and they don entertain work in Customer.

Perodua Service Centre Inanam, next to UMW : Refuse to service my new ALZA without booking being made and they don entertain work in customer.

Reason : To busy and no time.


Why this could happen that the service centre unable to accomodate the servicing? I am outstation customer from Lahad Datu Sabah. The time i need to service my new ALZA the mileage is 1, 036KM.


Perodua Service Centre, Putatan : Provide an excellent service. The staff are dedicated'. The staff are always willing to listen to their customer needs. Event during the time the whole biz area are full of customer waiting for their turn and the service time also very promising.

Event happen : 28/2/10 (saturday Morning)

My Name : Sin Nyen Sing
HP : [protected]

Sort by: UpDate | Rating

Comments

  • Rb
      24th of Aug, 2010
    +1 Votes

    I have been using Perodua cars for over 10 years, not out of choice but affordabilty.

    Althought Perodua is an affordable car to maintain compares to other makes, the service is another story.

    If you send your Perodua to the authorised service centres, you need to be extra careful to items they will charge you.

    They will normally charge you with unnecessary things like battery water, battery terminal protector and some other small items that you don't really need.

    I actually don't mind paying for these extra things everytime I send in my car but what I am pissed off is when the service centre take this for granted.

    Early this morning I sent my MyVi to Perodua Service Centre in Section 19, Petaling Jaya. When the time came to pay the bills, I noticed there was an extra RM30 charges to it.

    I realised that they have replaced my aircond filter without my consent... again. What I was really mad about was the same service centre had changed the same item on the previous scheduled service 3 months ago.

    Now I want to ask everyone who read this: How many times do you have to replace your car's aircond filter? Isn't 3 months a bit too early.

    When I confronted the service advisor, she informed me that my filter was a bit dirty. So I asked to see the old filter. Guess what: the thing was still ok. Of course it was because you yourselve had changed the same thing three months ago.


    Could anybody advise me on the next course of action? Thanks

  • Ya
      26th of Feb, 2011
    0 Votes

    incident: Sg Lalang in Sungai Petani service centre...happened on saturday 26th of feb.2011..
    --- IRRESPONSIBLE ATTITUDE OF THE SALES ADVISOR TO A LADY CUSTOMER LIKE ME...-----

    IT WAS IN THE MORNING AND ALSO ON APPOINMENT DAY & DATE..I AM VERY UNHAPPY, FRUSTRATED AND SAD TO THE SALE ADVISOR WHO WAS TOLD ME THAT PART ORDERED FOR ME WAS GIVEN AND FIXED TO OTHER CUSTOMER'S CAR..THE REASON CONVEYED TO ME WAS THAT CASE OF EMERGENCY..I CANNOT ACCEPT IT..IF HAPPEN TO ME WITH SIMILAR CONDITION, IS IT CONSIDER EMERGENCY???..THEN I HAVE TO WAIT FOR ANOTHER FOR THE DELIVERY OF NEW PART..YOU AS A SALE ADVISOR MUST INFORM CUSTOMER EARLIER BEFORE THE APPOINMENT DATE..SO THAT APPOINMENT DATE WILL BE CHANGE TO ANOTHER DAY..

    IN THAT CASE, I WONDER PERODUA CANNOT COMPETE CSI (CUSTOMER SATISFACTION INDEX) AMONG TOYOTA, HONDA AND NISSAN..AND DON'T BE ALARMED THAT OF COURSE I WOULD NOT RECOMMEND PERODUA CARS TO FRIENDS TO BUY..IT IS VERY & VERY UPSET WHEN YOU BUY A NEW VIVA CAR IS NOT REALLY NEED & ACHIEVE TO CUSTOMER SATISFACTION..THIS IS BECAUSE ON MY FIRST DAY OF DRIVING A VIVA ELITE, I SMELLED OUTSIDE SMOKE EVEN AIR-CONDITION WAS ON INTERNALLY..VERY BAD VIBRATION...UNABLE TO CLOSE BACK DOOR OF PETROL TANK..ALL THESE SITUATION WERE COMPLAINT TO SALES ADVISOR BUT NOT IMPROVED AS NO CHANGES WAS DONE TO MY COMPLAINT..I AM VERY FUSSY TO MY OWN CAR IF ENCOUNTER PROBLEMS ON IT..I WILL MAKE A COMPLAINT AGAIN AND AGAIN UNTIL I FEEL SATISFIED..SO TO ALL SALE ADVISOR PLEASE TAKE NOTE TO BE MORE AND MORE RESPONSIBLE ON CUSTOMER COMPLAINT..IT IS TO SHOW THAT MALAYSIAN CAR IS NOT A CHOICE DUE TO IRRESPONSIBLE STAFF AND POOR TECHNOLOGY TOWARDS CUSTOMERS' SATISFACTION..CUSTOMER IS ALWAYS RIGHT..
    IS THAT APPLYING TO YOUR VISION AND MISSION???...

  • Kh
      12th of Jun, 2011
    0 Votes

    I am Khalil Alias home add. is at Bukit Jelutong Shah Alam. My daughter has Myvi. My daughter has lost the petrol Cap due to some urgent thing need to rust for doing work after filled the patrol. And now the car has no petrol cap and it may expose to the danger to the car/owner e.g may get flame /hazard, high mileage consumption etc.

    Here I would like to recommend to Produa so that Produa can copy some Japanese car manufactures whereby the Cap being tied to the car. (to me these method don't required us to passed high degree in education to come up with this idea. Now the approach should be, what ever can made some improvement to the design we Malaysian 'jangan malu nak tiru' Bcos it was the practiced to Japanese during their learning process.

  • Kh
      12th of Jun, 2011
    0 Votes

    i have wrote

  • Ta
      13th of Sep, 2011
    0 Votes

    saya tarmizi bin mhamad yusof...kereta viva KCR 6615...hantar kereta untuk repair di produa juru pulau pinang akibat kemalangan...tetapi mereka ambil masa terlalu lama untuk repair...pada jun 2011 kereta sudah siap repair dan selepas 2 miggu saya gunakan kereta kereta berasap dan terpaksa di hantar ke produa balik akibat kecuian produa terlepas pandang keretakan pada enjin kereta...sekarang saya sedang menunggu short block yang belum sampai walaupun telah di order...sampai bila saya harus tunggu???dan berapa lama lagi baru kereta nak siap...????saya harap produa lebih ambil berat tentang pelanggan...saya betol-betol kecewa dengan produa...tolong cepatkan proses penghantaran barang untuk kereta saya...kali ini saya terpaksa tunggu lagi sebab kecuaian staff produa...dan tidak dapat apa-apa ganti rugi walaupun kereta pinjam...ini menunjukkan produa tidak ambil peduli tentang pelanggan cuma ambil peduli tentang wang pelanngan yang di claim atas insurans...saya terpaksa menanggung bayaran bulanan kepada bank sedang kan kereta saya tersadai di bengkel hampir 6 bulan..apa semua ini???saya perlu kan respon dari produa secepat mungkin...

  • Ed
      22nd of Aug, 2012
    +1 Votes

    I would like to file a complaint on bundusan revamping service centre where by I asking my mom to help me sending my myvi for 5000 km oil change on an appointment 10 am. My mom arrives on time and summit the key to the service counter. Oil change normally is the fastest job to be done. I can change in 15 min time. But my mom waited for more than two hour in the service centre until my brother call up my mom and find out the case. My brother arrives in 15 min time and ask my mom to drive home his car. My brother ask the counter what the story of my car . A simple oil change can took up more than two hour. He said what is the meaning of oil change. And he slam his hand on the counter table to show his frustrations. Then he saw two guy sitting on the other table chattering quickly get and went to the workshop. The lady on the counter start filling up the service form and sticker. And within 5 min the car was ready to hand over. So is this what perodua promise for a 45 min service?. What more interesting that I learn out from my neighbour that his friend sent his viva to the same center for oil change and they switched the oil to cheap grade engine oil without notice. And my neighbour tell me to watch out for what they do when the changing. So how we can trust perodua service center to provide a good service protection for car. So pls perodua hq. Pls really look into this matter because I still wish to continue my warranty with you if this thing still happen how can I trust you can provide the things you promised to your customers and potential customers?

  • Li
      16th of Jun, 2013
    0 Votes

    I sent my myvi car to repair due to small accident. when i get my car back, i found that 2 small lamp gone..I so upset with Perodua service centre in Patani Road, Penang..I thought want to say thank you for their hard work eventhough they hold my car around 1 month..i keep calling and they say their wait for certain part of my car...so I trust them and wait patiently..but in the end, my small lamp stolen..I lost trust on the Perodua Service Centre. what should I do? Do i need to fail a police report???

  • Da
      26th of Dec, 2013
    +1 Votes

    Today I came around 9.30am to appeal my minor service (only changing engine oil & Oil Filter) pending since last week. They told me to wait till 3.30pm as their short of mechanic due to 6 mechanic taking holiday due to festive season. Last week they told me most of mechanic going for a course which cause of shortage productivity and suffered the costumer.
    I do not understand how the Management of Perodua Putatan Sabah managing their service centre. I don't think they care about their costumer. Yes their success on selling their product because a lot of people like the product but their forgot to delivered their promises to maintain the costumer long term relationship satisfaction.
    Now I've made up my mind as after finish the warranty period I will go to proton service centre to do the services (Changing engine oil & Filter) as I think their deserve to get paid for a real costumer services.
    The higher management should look this matter seriously otherwise their will lost long term business although their are very clever by selling the product inclusive free services for 3 years which it never free as the cost as been include on the selling price whereby their already received advance payment for 3 years maintenance fee. So Clever but never deliver promises.

  • Ja
      23rd of Dec, 2014
    0 Votes

    Yes it is very frustration esp as a lady as you know next to nothing abt cars esp on the parts. For the pass 5 yrs I hv been going to the Perodua service centre and hv been satisfied with their service and hv highly evaluated them when they called for feed backs. But recently, their customer relation sucks. Sorry the language. Firstly, ok partially my fault for being a walk in customer, I was there by 8am to be in queue at no. 2. However I was not entertained for nearly 2 hours. I was confident to come as walk in customer as I hv done it before and it didn't take that long ard 30-45mins waiting. I approach the reception and ask how long is my turn, would it be by noon? She says due to the fully book, yes. I was quite frustrated as why put the walk in stand when if you can handle the load. In the end I couldn't wait and my problem is my alarm remote cos I already service my car in November. I ask if anyone can just confirm my car remote problem. I was told I still hv to wait to be attented to. So in my dilemma, I made an appt for another day and hope I can survive with incident...like being stranded somewhere when my remote is acting up and I can't start the car. So I manually lock my car till my appt. come today if my service I went to the bank to withdraw some money for my appt at Perodua. True enough the alarm itself went off when I was locking the car manually. I count my blessing after making racket, I was able to unlock pressing the remote several times. My appt was 8:45 on Christmas Eve, so off I went. I told the customer advisor my problem, and he ask me to buy the remote battery at I don't know where. He says some stationary store name over there. Like where? "There" without even have the courtesy to direct me. Boy was I getting more frustrated. Cos when he "there" all I see was warehouse. Eventually he say he will bring there. But the battery change won't guarantee the remote works. So I ask him, is recommending me to change the set as he did mention earlier. So to avoid the hassle I just change the whole set. Then I ask him to chk my car battery and timing belt cks that was told to me from my previous service. He told me that I need to change my timing belt on my next service. Of cos I argue cos I don't know anything abt cars. The best part is after he explain he finish with "faham" which I find it quite rude. It is now 10:15am, and my car is not yet ready. How long does it takes to change remote and chk battery?

  • Ji
      16th of May, 2016
    0 Votes

    perodua alza sangat teruk, power window sebelah pemandu tak rata bila naik turun. air masuk dalam kereta bila hujan di sebelah pemandu juga. power steering tak setabil. brek berbunyi kebiasaan nya transmisi auto. mula2 sahaja guna ok, lepas setahun macam2 hal terjadi. bateri jangka hayat pendek. setahun 3bulan guna da nak habis bateri, sama juga dengan brekpad sudah keras. pergi servis centre buat aduan pun hal yang sama berlaku. servis centre seri kembangan memang teruk. menyesal beli alza advanced dengan harga 67ribu baik beli kereta import.

Post your comment