Perfect Home UK review: High interest 66

Hi I pay pH £33 a week by standing order, , I have missed 4weeks payment due to mix up with my money going into my bank account, , , but today I gets the child tax credit and pH have taken £33 then another £132 and have left me nothing at all to live on for a week, , I have 3 children 13, , 9, , 8 to feed and now cant even buy a loaf of bread, , , can they do this...

You are well within your rights to do a voluntary termination of contract. Sometimes we can afford things but our personal situation can change making things harder. To any negative people...if you can afford all that money go and buy the stuff out right!

I bought a laptop for my mother for christmas and it turns out to be a chrome book and my mother is 69 and its not been use it was open christmas day 2014 i took it back on saturday 27th of december2014 they said no return poliec so i am stuck with this cromebook i carnt use

Useless company no communication just drove 30miles for nothing was meant to pick something up as arranged to be told its on the delivery van when I get there. So angry.

Anybody need advice ...I have all the proper answers and resolutions just ask me...

I saw I have been charged by this company 9.95 for three months now! What am I getting for this. What is it? No phone # or contact to find them? This must stop!

I think ph is ### i got a tele with them missed 2 payments as just lost my job nd they sendin sumone owt every day to collect it yet one ov my friends are with bright house nd they are alot mre under standing and help full any help ?

hi my dad has got a washing machine from ph and it broke nearly 2 weeks ago he went into store and explained what had happened and said someone would be out the next day so someone waited in all day and no1 came out then we phoned them on the monday and they said we had to wait till friday for somebody to come out and now it needs to be reprogrammed and we got to wait till wednesday they wont even take the broken one and give us a loan one there is a child living in the property and i would also like to add its now the second time the washer has broken down last time they left us 5 weeks without a washer how can they expect you to pay for them when we cant even use it this is stupid we r having to do all the running round and we feel like they r just trying to get us off the phone would like to also add when we phoned them on the friday after the repair man had been out they said that it will fixed within 48hours but nope got to wait nearly a week this is so annoying

I am currently a customer of perfect home and the sooner I pay them off the better! I took home insurance out in September 2014 but as I work full time I was unable to take the documents to them as proof until 3 wks ago. I asked of this would be backdated to the date I took out the policy and their answer was no!
I have since read on their website that from the 21st July 2014 optional service cover is now included in the price so if this is the case why since the 21st July have I been paying extra for this service? And why did they not offer to remove the service when I took my insurance policy in as surely what they offer in the cover plus is included in my home insurance! Fuming is not the word! I will be ringing them tomorrow but will probably get a load of bull crap followed by yes we can remove it but can't back date it! Argh! From a very angry perfect home customer!

Hi I bought a tv from perfect homes a few months back within the last month the TV hasn't been working with no p Oct ure on screen but still had sound I had to sent it for repair it took just over 1 week it came back and the same thing happened it hadn't even been touched it so it got it sent back for repairing for the 2nd time but this time I put nail varnish on the screws to see if it had been touch if came back after another week with the nail varnish is still on the TV lasted 1 and a half hours it happened again I phoned perfect homes I said I either want a new tv or my money back as thus is the thth time now the bloke on the phone agreed saying that would be ok to d out I had to email them my complaint first to send to manager of engineering as he was the only one to autherise it so I did and that I could have a new tv if it can't be repaired ssi phoned 2 day to see what was happening the manager came on the phone spoke to me with such aragance saying I can't have a new tv or my money back as I've been told I already could and if I ha a new tv it would be a reconditioned one NOT a new one so I'm paying for new tv but having an old one...so told them I'm not paying my bill as I don't have the TV he said I had too I refused and told him I will be taking it further and goin to trading standards.. this is disgusting treatment anyone else had this!

There's a few thing's you can do you can send it back or you can reduce your payments by getting your own home insurance and also ask the to take their repair cover off as this is just as much as the product you've got so if you pay i.e £1000 with interest I'll be £1000 spk to them about this and they will try to put you of saying you can take it off because it's our peace of mind or if you do it's a new agreement and your interest will go up that's rubbish hope this helps

i have came out of work and threw no fault of my own have to wait upto 6 weeks for benfits and huyton ph keep ringing me and wont reson want me to find a payment even if it means my 7 kids going with out food or the will take my good which is a cooker couch frige and washer my 1st couch was returned because of a fault and then replaced with new one but all my payments of old cpouch wasnt moved over even tho was no fault of mine or my kids robbing and makeing money of the poor

The person who has posted about the fridge freezer we had the same issue it is manufacturing fault, had no issues getting them to come out as i always deal with the head office. they replaced it with a new one that did the same and i ended up with a better fridge feezerfor the same price as the other for the issues i had had. Never had an issue with ph pay £172 a week, dont have there insurance, never missed a payment no issues.

I'm a customer with perfect home, since being a customer with them i have had nothing but hssle from them .
im with the cardiff store where the staff simply have no manners i missed a week payment recently due to a family funeral and after they called me to ask why payment was not made i explained a famiy funeral . the reply i had from the manager was everyone uses the same excuse . this firm is the worst ever i have made several complaints to customer service but they simply dont want to know .they are just after the weekly payments . i wouldnt recommend not so perfect home to anyone . when i ordered a double bed i waited 10 weeks before it was delivered the behaviour of this firm is just disgusting .

Hi does anyone know wether they can bring police with them to collect the goods or had and can I be arrested

If u dont put our money bk into my partners account by today i will get u suied and suied the company aswell, use are not listening to wat we have to say coz it goes in 1 ear and out the other ear,

oh my goodness ! this is all confirming everything i have been a brighthouse customer for several years and theyve all been great! i have sent a lot of items back over time for different circumstances and never been spoken to or mistreated... however when i became a perfect home customer now that is a whole different story! they are sooooo rude and disgusting the way they treat and speke to people i had some problem after never missing at all id taken out a buy now pay 8 weeks later contract after 6 weeks all of a sudden they were adding extra money on top when i explained that it was only the 6th weeks payment ( which happend to be the exact weekly price of an item!) all of a sudden this "julie" from the liverpool store was ranting down the phone i should count myself lucky i wasnt getting a £30! fine for refusing to pay for the item as she was trying to add weeks on ! i also had issues with my home contents insurance cover it wasnt coming "off" the system so was forever getting charged when i had my insurance! then weeks down the line i cud not let this extra payments on buy now pay later go i rang to query it out all i got was abuse to be told I did not owen the items they belonged to perfecthomes ive never felt sooo embarassed in my life i refuse to go into store as i am livid at this treatment i pay over the phone to avoid any dealings with this sharks! am currently talling up whatever i can send back as ive had enough off the abuse of staff iam sick of getting made to feel like second class citizen bright house do care and do not treat staff this way hope this helps people cheryl!

I have bought a fridge freezer and a washing machine. Fridge is getting very noisy. Call them a to report the fault. They sent a technician and I was told that nothing wrong with fridge. Still does noises so rang again and spoke with manager. Again same man came to my house and he only opened the fridge and said to my daughter " there is some ice stuck on fan so your father will need to switch off the fridge for 1 day and put it on again next day. Well the fridge freezer was new and I have it for 2 months. I have done a video with the stupid noise and I will make a complain. Will I be able to stop my payment until the fridge gets fixed?

my son had a telly from
Walsall branch
he was in a good job for 8yrs then lost his job i was

seriously ill, and we lost our niece they was so horrible

they swore at us well they fetches it back

saying they would freeze his account and he can pay the amount too get his t.v

bk which was a ex display and so far as cost £900 & they still reakon he owes over £150

but are now saying they have closed his account and hes lost his telly and all money paid

they are rude horrible people in walsall branch so everyone out there beware

Hi Everyone,

I never did go to PH for my couches, I have been saving up and putting up with my ones that kill your back if you sit for too long, I find things to do so i don't sit down now haha. I read all these complaints and thought I'm not having them ringing my ref's to see why I haven't paid (not that I had any intention of missing a payment) but the thought of them hounding ref's was horrifying. I would rather suffer for a bit longer than to be hounded like other have been, I would be getting done for assault if they spoke to me like the way they have others, I wont take that off family so i certainly wont take it off a salesperson in a shop.
I hope these complaints put others off from going to places like these, I am desperate for new couches but not that desperate. I've heard that before about their insurance, even if you have top notch insurance they still want you to take out theirs...hmmm they got a fiddle going on there or something?

trying to get the rip off insurance ATLAS (based in Malta ?) off my monthly premiums and iM now starting to get to same experiences as others even though my insurance is 1000% more protective than ATLAS and is UK based.
They are refusing to remove their insurance based on their premis that the insurance has to be like for like (my excess is £150 to their £100) even though I pointed out that the size of the excess reflects directly on the size of the premium and not the insurance itself !

Worst mistake I ever did getting furniture off perfect home. I wanted to send my settee back because I waited a month for it to get repaired. But everytime I rang them up it was always ring us back on saturday. When I told them to come and collect the settee they wanted me to pay an extra week so they could pick it up when they're ready. And the way they speak to you on the phone, so aggressive until they get that payment.
Don't get anything from here unless you know what you're getting yourself into!

I am a customer of perfect home and it's the worst mistake I have made in my life, the only reason I used them is because at the time I had bad credit (which is now good :-) ) I have never ever missed a payment as it comes straight out of my bank account without fail every month, every single month I have several phone calls from them asking for payment and I have to explain the same thing every month, it comes straight out my bank, I have had to take bank statements to the store to prove that I have paid, when I went to the store to prove that I had paid I was spoken to like I was ### of the earth and have never had an apology from them for their incompetence, they are a bunch of ###s who haven't got a clue what they are doing. They are the most vile, rudest people I have ever dealt with and thankfully I have only got 5 payments left. If they have treated me like this and I have never missed a payment I dread to think how they would treat me if I was to miss one.

Im a customer of perfect homes.would definately not recommend them.there customer swrvice is awful.even when your not behind with payments they constantly ring you to ask if youre going to pay.

Hi Everyone.

I googled reviews for PH as I need new sofa's and these seemed the cheapest out of the different pay weekly shops, and after reading all of them just in this post I have now changed my mind about going in there for sofa's. I will save up instead and buy outright from a shop.
Thanks for the posts they have really helped me.

Hi I pay pH £33 a week by standing order, , I have missed 4weeks payment due to mix up with my money going into my bank account, , , but today I gets the child tax credit and pH have taken £33 then another £132 and have left me nothing at all to live on for a week, , I have 3 children 13, , 9, , 8 to feed and now cant even buy a loaf of bread, , , can they do this

Lynsey do you have the cover plus warranty? If you do that allows you to return the sofa without financial penalty. Usually with a hire purchase in order to return the item you need to pay for 50% of the contract but I believe the cover plus warranty allows for return without paying the 50% off, if that makes sense.

Hi I got to sofa of them and paid 900 of them I want to give one back and keep the other will they let me or not

Hi there I have two settee and paid 900 pound up to now want to know if anyone know coz my partner lost his job that they take one of them back and let me carry on paying for the other one thanks

Hi im having more of the same problem I missed a payment due to me been in hospital and why I was in with the doctor my phone rang and rang and rang and guess what it was perfect homes basically they harassed me ive had my settee 2 years now ive got a year to pay the settee off if I missed a pavment can perfect homes take my settee or do I have to go to civil court

HI,
Perfect home has just been to my house, they where there for 5 minutes and manged to, in that time, Swear at my father and my brother in front of me, bearing in mind im only 13 years old. Humiliate me by shouting that my father should "make sure he and my brother can at least pay his own bills" (in front of neighbors and passers by). Call my father some very inappropriate names which are to 'colorful' for me to state and ask questions that they had no right to bee asking or any need of the answers, personal issues that are in fact, none of there business. I wouldn't want to be in the company or be in any relation to workers or the whole business of perfect homes and i am not only very displeased with there attitude and lack of respect but i am disgusted that they couldn't control them selves even in the presents of a minor!

My ex-partner purchased an item from Perfect Home. He was with them for over a year and a half before he stopped making payment due to his financial downfall and job loss. They then started ringing me, I continued making payments. Due to a domestic issue we separated. Now Perfecthome keep ringing and they have gone to his mothers!I With the persistent phone calls, which I refused to answer I finally rang them. They said they have no choice my manager will be bringing the police to collect the goods, as it belongs to them! He doesn't live there nor is the good (tv)!I just said thats fine dear. I am not going to be bullied, I have paid well over a grand and a half and it is not even in my name. I am certain in the contract if a certain amount has been paid off they will consider that the customer can keep the goods etc. Has anyone had perfecthome come with the police regarding their overdue account and wanting goods back?

I will never get anything off that company EVER! Again, I never missed any payments but the 1 day I couldn't get in to pay they was on the phone demanding my bank details so they could take the money out that way. When I refused they turned into bullies and told me they CAN'T and WON'T let me get in arrears, I explained I would be in that week to pay but that wasn't good enough, so being abit upset and angry that I was spoken to like I was a child I went to pay my bill of £2.17 pence!. In the shop it just got worse, they made me feel awfull and just turned into bullies yet again. I cancelled my contract and demanded they come and collect there products there and then! I do not recommend any1 gets from this shop as they are just all jobsworth that think they can pray on innocent people

I brought a sofa from perfect homes it was the biggest mistake I ever made. I would advise anyone thinking of getting anything from there not too.
They are not understanding at all. I was in hospital so got behind with only 1 payment and got hounded every hour of everyday even when I told them I'm in hospital. They even came to my house as I found out when I returned home from hospital there was several cards on the floor. They prey on the less fortunate I would honestly advise people to either ask family for help, save up or buy 2nd hand !
They advertise low repayments then when your signing the agreement they tell you all the rest they are whacking on. And most people still sign because of how desperate they are.

Hi I am currently trying to claim back miss sold insurance by perfect home as I was told I had to have it as a condition of the sale even though I have home insurance, has any one else done this or currently trying.

Lee in the Ashton Branch little guy glasses..Well his nick name is the posion dwarf as he's a dirty back stabbing lying little dwarf...No direspect to small people out there..But if you met him you would know why

Crooks...Don't care about anything only themselves...
Best store in the UK with the most sales gets 30k shared and an iPad each...
Will sell display items twice sometimes three times...Only for the customer to get stiched with another 1 at full price...Broke tellys being delivered only to be picked up at sometime and another ex display model being delivered...
Bad company to work for...Bout time the FSA spanked them...

I have been a customer of Perfect Homes in Bootle for about 5 years. I have missed say four payments in all that time. I missed one on Saturday and a lady called Julie rang me from the Bootle Branch in Liverpool. She gave me a load of abuse down the phone. I firstly hung up on her because I was not listening to her abuse down the phone. She rang back and I answered she said that I had said on Sunday (when they are not even open) that I had said that I would pay the £45 today which is Monday. I said I hadn't after that I told her that I would go into the store on Tuesday to pay it as there had been a mix up with my benefits. She said that I had better not ever put the phone down on her again. She then said that I had to pay it by 12.00 tomorrow, I rang customer services to complain about her and I got the impression . They didn't want to know, I understand that they are a business but they need to get staff or should I say managers who speak to people in a proper and civil manner, I will never get anything from them again. I have had two computers of them the first one blew up and they said it was new. There was a cash convertors sticker on it at the back. When I took it back they denied it. I threatened to take it to a solicitor and they gave me another new and in two weeks the motherboard and the memory card went on it. The other pc has spent more time in Dell than I have used it. I will NEVER shop there again. There managers attitude towards customers STINKS.

I have been a customer for about 5 years. I have missed say four payments in all that time. I missed one on Saturday and a lady called Julie rang me from the Bootle Branch in Liverpool. She gave me a load of abuse down the phone. I firstly hung up on her because I was not listening to her abuse down the phone. She rang back and I answered she said that I had said on Sunday (when they are not even open) that I had said that I would pay the £45 today which is Monday. I said I hadn't after that I told her that I would go into the store on Tuesday to pay it as there had been a mix up with my benefits. She said that I had better not ever put the phone down on her again. She then said that I had to pay it by 12.00 tomorrow, I rang customer services to complain about her and I got the impression . They didn't want to know, I understand that they are a business but they need to get staff or should I say managers who speak to people in a proper and civil manner, I will never get anything from them again. I have had two computers of them the first one blew up and they said it was new. There was a cash convertors sticker on it at the back. When I took it back they denied it. I threatened to take it to a solicitor and they gave me another new and in two weeks the motherboard and the memory card went on it. The other pc has spent more time in Dell than I have used it. I will NEVER shop there again. There managers attitude towards customers STINKS.

hi lizzybaby, I worked at perfect home for 3 years so im sure I can help you... if your account is in arrears you need to clear ONLY the arrears to put your account on a freeze, for example if you pay 10.00 per week, with 1 item, and you have missed 3 weeks, to bring the account fully up to date it will be 43.50. which is the 3 weeks you have missed, the late fee, and the week that is owing. so to clear the arrears you will need to pay a minimum of 33.50. you MUST clear the arrears in order for the store to help you, it is nothing personal, just the way we have to do things. also provide documentation stating the change in circumstances. they cannot then refuse to freeze your account. if they still will not help then contact head office. out of curiousity, which store are you eith