Pegasus Airlines / terrible service and attitude at check-in counter
Pegasus Airlines check-in yesterday at Ben Gurion airport.
We were waiting patiently in line with 2 kids (5 & 7) for about an hour until it was finally our turn. We approach the counter and suddenly Melissa says her counter is now closed and we need to go somewhere else. We literally couldn't believe our ears because she was checking everyone else in and even after the entire saga was over, she went ahead and checked in m a young couple just after us! There literally was no reason for this at all but she simply decided she wants to ruin our day. She didn't want to listen or even cared that we had a flight very soon and now that her counter was closed, there was nothing we could do. We had to find a manager, some guy from security and plead with them to help issue our tickets, while her boss is behind security without any access. Then, after we finally got our tickets we told her we will file a complaint, to which she answered, "we will not be sending your luggage on that flight, you do whatever you want". It was such a disgusting experience that after checked in we tried to talk to her supervisor and the response was "we don't want to hear about it" or something of that nature.
We definitely had worst and most disgusting service and attitude in addition to threatening to refuse issuing tickets less 1 hour before our flight to Milan. I think it would be great if we can find a way to get fired.
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