Passport Services / Passport not received
I just don't get it! I mailed my son's passport application off over 12 weeks ago, plenty of time to receive the thing and now it's ONE week before he is supposed to fly with his class to Japan, and we cannot get through to these people. We have to have the passport and no one seems to be able to help us. My son has dreamed of this trip for over one year, and now there is nothing but stress and frustration. My wife is having a nervous breakdown and I'm at my wit's end. How can this take so long? This is inexcusable and totally unacceptable! Every time I call, that automated number hangs up due to the volume. Can someone help me please???