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Parkdean Resorts (formerly Park Resorts) Customer Service Phone, Email, Contacts

Parkdean Resorts (formerly Park Resorts)
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Parkdean Resorts (formerly Park Resorts) Complaints 63

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1:57 pm EDT

Parkdean Resorts (formerly Park Resorts) Stay far away from Park Resorts

Park Resorts Ltd operate caravan park across the UK and have sold many caravans which attract high yearly fees which increase alot after the second year which is often when the free of charge period ends and it becomes clear that the high promised rental income has not transpired but any income is held onto by Park Resorts to pay for increasing level of fees and unexpected add ons from cleaning the caravan, clearing leaves, expensive insurance etc get everything in writing from the salesman do not rely upon verbal sales patter and get a solicitor to check contract as he/she will make it clear about the small print especially when you want to end the contract or sell your caravan this can be difficult so do some more research on the net about Park Resorts Complaints to get an overall picture of the reputation the company has and how it treats its contracted in - customers who just wanted a dream holiday home by the sea at a reasonable cost not something with lack of maintenance and increasing high yearly fees - register with office of fair trading if you need to take things forward and join a growing list of complaining customers that require looking after.

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Rob74ert
GB
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May 09, 2019 11:04 am EDT

I am not an owner but have been very interested since reading many, many, complaints as to how this industry is run. the only way I'm afraid to bring this company and others like it to heel, would be to hit them in the pocket. they rely on the sale of vans to which they will have full control of once sold. i:e, they can determine the length of time the van can remain on their site. Their agreements can be changed annually even though owners are told that their agreement with the site would be for many years. I sympathise with all those of you who have worked so hard for a little luxury, only to be saddled with sharp practices from these people, and believe me, it's not only PR, complaints are coming in from many sites that operate in the same way. It seems the industry itself is Cumulating similar tactics. As I said at the beginning of this post the only way is to hit them in the pockets and as many of you are doing by letting as many people know about their sharp practice. if they can't, sell vans, and more people become disillusioned, it would be hoped that someone would sit up and take notice. However, I would have to say don't hold your breath.

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Ernest Kill
GB
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Mar 31, 2019 5:57 am EDT

My Farther-in-Law has a holiday home on Manor Park Hunstanton, he has been happy there for the passed 7 years and now a new manager has come along and wants the elderly people off the site, two years ago my mother-in-law whilst holidaying there became very unwell and the ambulance was called, she was taken to Kings Lynn hospital and spent a few months in there, the hospital asked my farther-in-law where he was staying and he told them Manor Park the hospital obviously took that address down, unfortunately she died in hospital, the other day for some strange reason a letter was sent to Manor park from the hospital addressed to my Farther-in-law, the manager called my farther-in-law into the office but did not take him into the office instead he waved the letter in front of his face in the reception area saying that the older people were taking liberties and staying in their holiday homes far to long, he would not give him the letter and didn't let him explain, however he did manage to say that he was retired and loved staying in his holiday home, he spends around three weeks at a time then goes back home, the manager then said I have 45 of you lot to get off here, then a couple of days later a letter came for my farther-in-law, not on official headed paper just plain paper from the Manager stating that he has to report to him every couple of weeks and that he had to give him energy bills for the last 3 months and a council tax bill, I called head office and they said that he can produce any form of letter proving his residency, this manger is clearly bullying the elderly as several elderly people has already left and having such a short space of time have had to sell their caravans back to the site at a snip of the price they could have got a lot more money if they had more time, my Farther-in-law would like to up grade his holiday home this year but the Manger said that he would not let him do so, why we are not sure, clearly this man thinks he owns the site as I managed to speak to him and all he kept saying that my Farther-in-law was using his holiday home as his main residency, I told him plus sent him a copy of his contract, which states that he can use his holiday home from 15th February - 15th January, it does not state any where in his contract about the length of time he can use it before going back home and then returning, this has got to stop.

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asktricia
US
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Oct 25, 2018 6:31 pm EDT

Please join this Facebook Group - PARK HOLIDAYS (& other parks) Unhappy Caravan Owners/Users past and present - this group has the backing of a Specialist Lawyer in Financial Services who is working hard to get things changed and try to get some money back (mis selling). Please join and fill in a short non personal questionnaire - a few more signatures are required for it to be taken further - please take a look and get involved.

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Mustbeme
US
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Aug 09, 2018 4:25 pm EDT

I have recently rented a lodge at a cost of £1000.00 for the week. Luxury they said. Brand new they said.
Here are all the faults we had.
Beds were very worn asked for help none given. Mattress toppers were talked about but that's all.
Washing machine was broken.
Dish washer was stinking.
Blinds did not move up or own.
Not a fully equipped kitchen.
Filthy dirty dishes.
Stained carpet.
Dust and hairs in living area.
Extractor fan with grease and months of dirt in it.
Shower had ginger hair all over it.
No fishing on site when advertised as one of the main attractions of Chichester Lakeside.
Busy road traffic noise all night.
Swimming pool shuts too early.
And after all this they tried selling me a lodge for £130, 000.
Was that bad we cam home early.
Don't waste your time or energy even going to this park.

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Ditzy Rouge
GB
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Nov 28, 2017 3:43 pm EST

If you think you are alone in the miserable treatment from this company, Join a facebook page called Parkdean Resorts Unhappy owners .Its end of now 2017 & not one thing has changed apart from they sold out to a Canadian Company called ONEX Asset strippers So stay well clear & put your money in Bricks & Mortar £4 to 6 grand a year site /ground fees going up yearly with the added burden of finance will cripple most families ..SOLD A DREAM GOT A NIGHTMARE

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asktricia
US
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Oct 25, 2018 6:32 pm EDT
Replying to comment of Ditzy Rouge

Please join this Facebook Group - PARK HOLIDAYS (& other parks) Unhappy Caravan Owners/Users past and present - this group has the backing of a Specialist Lawyer in Financial Services who is working hard to get things changed and try to get some money back (mis selling). Please join and fill in a short non personal questionnaire - a few more signatures are required for it to be taken further - please take a look and get involved.

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mrs g winney
GB
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Aug 25, 2016 8:08 am EDT

when we purchased our caravan for 56, 000 pounds we were sold under false protences as we were not told that you had to provide council tax, as we live abroad 5 months of the year.and not residing in the caravan.we took all the paperwork into the office to prove this, and was asked to provide proof of flight tickets[ridiculous]to prove that we reside there.also we asked for my husbands stepdaughter to be put on the caravan as part owner, and was told that because he was not on her birth certificate and not, a blood relative we could not put her on.althou we provided her marriage certificate, with my husband as step father on it her passport, and council tax form and laura in the office from park resorts valley farm keeps harrasing us that we will be thrown off the site .even though we have provided everything that they asked for, and since we have been on here there has been a gang rape, rented caravans who they are not worried who goes in them, there has been several fights which owners have reported to the office and they said there is nothing they can do about it.we would recomend anyone to own at park resorts caravan.

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gatagirl1
GB
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Jul 16, 2016 2:05 am EDT

Wow so pleased I found this site and the complaints about park resorts. I was very close to buying a van from them on their Heacham Norfolk site, but now they can go...! I am still very keen to buy a caravan in that area but now feeling a bit apprehensive. Can anybody suggest any nice sites in the Norfolk area with decent morals...?

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Pamela Flower
GB
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Jun 25, 2016 1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish I had looked at this site before I bought a caravan, but I was due to retire and move south and I was down a dark hole after my partner replaced me. My advice is check the year of the caravan. In 2011 I bought one for £11, 995 which the salesman said was giving me free site fees. They were actually in the price. LIAR. I'd only had it ONE week and he was on the phone wanting me to upgrade. I upgraded to one with ch. after 4 months and paid £17500. He gave me £6000 back on the first one so look how much I lost in 4 months. He resold the 1st caravan for the same price I paid £11, 995, They fiddle the paperwork because the salesman said "that's how Head Office like it". They pull figures out of thin air. I had spent £30k in four months He said caravans do not lose their value. LIAR.. It was now end of season so they put this next one on site three months later. I did not get the salesman doing the handover, he said he was busy cause 35 stupid people had bought caravans. They charged me astronomical amounts to plug in again. Whilst on site they even charged me for two gas cylinders when one was empty. Lady in office said "you asked for two you got two". But I didn't. This caravan was 9 years old, some sites don't take them after they are 10. I could not wait to get it off site which again they fleece you for. They are thieving lying ###. I reckon in under 2.5 years after I got rid of this 2nd old one, I lost £22K and I could do with that money now being on zero income.. Steer clear of Park Resorts aptly named at Rottenstone Lane in Scratby.

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D Cowton
GB
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May 04, 2016 12:02 pm EDT
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Re my report of Park Resorts Sandy Bay. I too have sent my complaint to BBC ROGUE TRADERS PROGRAMME. So come on everyone it only takes a minute.

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D Cowton
GB
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May 04, 2016 11:40 am EDT
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In August 2015 my Aunt (75) bought a caravan at Park resorts Sandy Bay Northumberland. Unfortunately due to a sudden downturn in health she is no longer able to use it. This being the case she tried to sell privately with, according to Park, no success. So she said she would sell to Park and asked for a quote. Facts and figures last August the caravan was valued and bought for £10, 000 including fees for the year until Dec 31st this works out at £10, 000 minus £1330 = £8, 660 for the caravan alone. She was offered £50 plus the rest of this years fees! So that is £8, 610 depreciation in 10 months! With the £50 plus the 7 months still left in this year she SHOULD be looking at a return of around 1, 900 on an investment of £8, 660 + £1330 + this years fees £3, 200 a grand total of £13, 190, making a total loss of approx £11.290 in 10 months. No wonder Sandy Bay is being upgraded!

ComplaintsBoard
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10:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Parkdean Resorts (formerly Park Resorts) immorale trading

Park Resorts the UK caravan site operator is quickly becoming known as shark resorts.

Mr Right has been looking into complaints about the company for past 2 years and has now set the ball rolling with a new re-vamped website and fofum wihcih can be found at www.park-resorts.info.

Since speaking with customer we have had complaints like:

"the bully boy antics continued"

"Miss sold my caravan and lied to "

" they sold my caravan without my permission"

" My wife collapsed and the Ambulance was called and the manager was disgusted with us for letting the ambulance come on site"

The company is quite simply a disgrace in the way in which it operates and it is our goal to ensure that we spread the word of what the company is up to. So visit us today leave comments on the blog and join the forum.

Let's join together to make one singular voice that can be heard.

www.park-resorts.info

Taking the shark out of park resorts

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Jst75
southampton, GB
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Nov 01, 2024 6:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do not buy a holiday home from these people they are the worst customer service ever, nobody ever contacts you when you have a complaint, they push you into buying a upgrade and when it needs work doing it’s 2 years before it’s done . They cut me off and cancelled my direct debit without my knowledge and when I spent a year trying to resolve it nobody ever returned my calls , they never take responsibility for anything , I put money on my owners ledger that went missing and nobody could explain whrere it went , now they are trying to make me pay for pitch fees when they have cut me off so I can’t even use the caravan I have so many complaints it’s to long to try and put on here my advice stay away

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mr rippedoff
GB
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Feb 28, 2019 9:58 am EST

they mis sold me a lodge, i got a 12 month licence, then they decided, to change to 11 months, mr grant wickes openly admits to mis selling, on valley farm, his sales person miss loren rafique, whilst working here mis sold 100 s of properties, the problem or at lest one of them is that when theres no one here, the drainage doesnt work no waste water through the pipes, just ours means there blocked constantly, clubhouse closed, swiimming pool closed, shop closed, in fact its a ghost town, constant turning of of the water for upgrade work, water pump totaly frozen last winter no water for a week, its disgrace full i want a full refund or im taking them to court

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Felicity Shaw
US
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Jun 16, 2017 3:59 am EDT

Hey Guys!Am so happy I got mine from Mike Fisher. My blank ATM card can withdraw $2, 000 daily. I got it from Her last week and now I have $14, 000 for free. The blank ATM withdraws money from any ATM machines and there is no name on it, it is not traceable and now i have money for business and enough money for me and my family to live on .I am really happy i met Mike Fisher because i met two people before her and they took my money not knowing that they were scams. But am happy now. Mike Fisher sent the card through DHL and i got it in two days. Get your own card from her now she is not like other scammer pretending to have the ATM card, She is giving it out for free to help people even if it is illegal but it helps a lot and no one ever gets caught. im grateful to Mike Fisher because she changed my story all of a sudden . The card works in all countries except, Mali and Nigeria. Mike Fisher email address is atmhacker243@yahoo.com

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Phil .s
US
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Apr 11, 2016 10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sold my caravan to park resorts some time ago at Bramston beach which I bought for £19.000 .2009 abi Arizona new. Sold after four three years for £8000 . Went back to caravan site after a year and the caravan had sold .i went and asked the new owner what she had paid .she told me she had paid £21, 000 which was three thousand more than I paid 3 years earlier for it new . I also looked at a 2003 high end willerby caravan that the wanted £ 29.000. For want to willerby website and I could get a new one of them same model for £28.000. It's know surprise this firm made profits of 158!million this year.

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D.elson
GB
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Aug 05, 2015 4:12 pm EDT

I would like to know if Park-Resorts is related to Away Resorts, there is a Castledine on both Caravan Sites? Are they brothers or just in-laws

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D.elson
GB
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Aug 05, 2015 4:07 pm EDT

Slesmen are under pressure to sell! What if the company knows they have reduced the price, but do not accept responsibilty? Where do we stand there?

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D.elson
GB
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Aug 05, 2015 4:03 pm EDT

If a salesman puts a caravan up for sale, without the knowledge of the company. Are they legally bound to refund the difference?

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D.elson
GB
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Aug 05, 2015 4:01 pm EDT

Apparently, Park Resorts have put electricity prices up by 30% and now the omsbudman is involved as it was an illegal act. Not really sure whats going on? But a lot of unhappy people involved. I personally have have no qualms about this as my Electric bill was cut by £100+. Meter readings were incorrect! Wonder if we would have got a rebate if we hadn't contested it!

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D.elson
GB
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Aug 05, 2015 3:52 pm EDT

My wife and I moved from Tattershall Lakes Country Park due to bullying tactics from Away Resorts. If you complained, you were getting evicted. So then we decided to move our caravan for free to Park Resorts. We had the Alas Concept and we were quite content to move our caravan to this site. Well. they talked us into buying a Willerby Avonmore 2014 model, because they said we couldn't afford to upgrade to a Willerby Vogue at that stage as it would have cost us £58, 000. at £578 per month. This was a 2008 model. The bank would not let us buy it as it was too old. We have since found out that our caravan was advertised on gumtree for £36, 000 and the Vogue was being sold for £42, 000. We eventually paid £42, 000 for our caravan. Surely, we must have grounds for mis-selling. Can anyone please advise us what to do.

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adds321
Mansfield, GB
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Jul 14, 2015 8:38 am EDT

Do Not Buy From Skipsea Sands Its Terrible They Are A Bunch Of Rip Off Merchants There Only Interested When Your Waving The Cash In Front Of There Faces But After That They Dont Give A S***t We Bought A Caravan There With Heating Panels And On Hand Over Day The Day Thats So Joyful To Them Of Course, We Put The Heating On And The Electric Trips And Takes 20 Mins For The Security To Put It Back On Again So The Next Day I Go To The Sales Office To Find The Manager Andy And When I Get To The Door He Runs Out To The Back Because Hes Scared Of Being Confronted That He Sold A Caravan For £21, 000 That Has Heating But Doesnt Work And I Was Furious The Caravan Was Not Fit For Purpose And I Wish To Get Out Of It But I Fell Into There Sceamy Trap And Do The Renting Thing And So I Went Home And Came Back 2 Weeks Later To Find That It Still Not Working I Bought The Caravan For The Heating Untill I Find Out That The Fuse In The Electric Box Outside Is Not Big Enough To Run The Power Of The Caravan!
Im Begging You Do Not Get A Caravan From There And Dont Fall Into There Trap There Only Bothered If You Buy A £40, 000 Caravan But Dont Do It
Karen

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1:31 pm EST
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Parkdean Resorts (formerly Park Resorts) personal

i have worked for this company since june this year and my husband has been working for them since march, and i have never worked for such a bad company and people who just swindle custmors out of cash and then abuse them and also abuse there staff leading people down the road of ruien and forces staff to lose there homes i hope people dont part with any more cash to this company as they are disscusting and totaly unprofessional

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linda Hook
Clacton-on-Sea, GB
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May 22, 2015 5:48 am EDT
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valley farm Clacton-on-sea. I really can't see why anyone would want to own a caravan on that park. Its a big rip off. just spent 5 days there with my daughter, my dad and my 2 young grandsons. No entertainment for the children. couldn't use the pool after 3 pm. The food absolutely disgusting. My 17 month old grandson choked on his pasta meatballs they were so hard. The meal we had on our last night came to £50.00 and none of us could eat it. When I complained I was told nothing they could do, refunded £7.80 for one meal. Spoke to the resort manager this morning. Filled in an internal complaint. When I ask what happens next. He said he didn't know. That's the resort manager. The caravan was not up to much either. The rooms we cold because the heating didn't work. Very expensive to eat, drink. Also because I complained about the meal, they felt the need to call security. REALLY, was that needed?. Nice staff team until you make a complaint. One of the female staff thought it amusing that I complained and was laughing and joking about it with another staff member sitting at one of the tables. He was not working he was having a drink. Very unprofessional I would say. No definitely wouldn't recommend it. Absolute con. Never will I use Park resorts again.

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Natalie2012
US
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Apr 14, 2012 7:02 am EDT

Would like to add as well is how they treat the staff is a joke .Overworked, understaffed costcutting at every chance .I did not see the sparky shop open once .Funny not short of staff on Caravan sales

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Natalie2012
US
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Apr 14, 2012 7:00 am EDT

Me and my family have been to Brynowen for 3 years running .This year i paid for a platinum van on arrival the van wasnt ready so they moved us to another . The van was of poor standard and the central heating was 2 small useless heaters in the bedrooms .The electric went off most of the nights which i think was a con to get people in the bar complex .The site was full of people using them vouchers out of the sun newspaper and gone was the nice friendly atmosphere that was there in the past .The beer prices are scandalous and it was undrinkable anyway more than likely watered down and knocked me ill .The 2 nights we went in the complex we had to walk a distance uphill with 2 very young children and in darkness as the street lamps had not been turned on plus had lunatics driving at speed through the park .The entertainment was great but that was it .I also had a wreck of a car parked outside my caravan that looked like it hadnt been moved in a long time and belonged in a scrap yard .The only good points to this holiday was getting away from the park for days out and found another site that i will be going to in the future .My kids adore the sparky shows but sadly we could not face another night in the complex or at the same time did not want to give park resorts another penny of my money . My partner was very upset as Brynowen was meant to be family holiday place for us that we d keep using plus the good memories from past years but now it has all been forgotten after this time

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Park Resorts
7 jbkjb, GB
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Jan 25, 2010 4:35 am EST

For more information on Park Resorts and the customer commplaints that have been made visit www.park-resorts.info

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OwnerRomneySands
New Romney, GB
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Oct 18, 2009 2:28 pm EDT

There are more than a few of us who agree with this apparent "All charge and no service" attitude from Park Resorts. It does not seem to be the fault of staff, who do a great job in the circumstances. It seems to be middle and upper management that are causing and denying the problems. We have formed the Romney Sands Owners Association and have a forum at www.greatstone.net/romneysandsowners where all are welcome to share any info. There was an article in last thursday's Kentish Express (15th October 2009), Hythe and Romney Marsh edition. This has opened the door for press coverage and if you wish to comment on the article please feel free to contact the Kentish Express and give them your opinions. Alternatively, you could start your own press campaign in your own areas. Finally, some of us are tackling Park Resorts at the corporate level. At the moment, it appears that they have a complex network of 11 dormant and 5 active companies, which write off inter company debts by issuing shares. It would also appear that a significant amount of finance is being diverted through an offshore company based in Luxembourg. This may very well be legal, but the public outcry from the MG / Rover fiasco - also technically legal - may end up on Park Resorts' heads also. GI Partners' £330, 000, 000 debt is with HBOS, who have been saved with - Public Money.
If we just keep on doing what we do, sooner or later there will a positive result.
Hope this is of some use and encouragement.

Romney Sands Owners Association

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Discontented Owner
GB
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Oct 11, 2009 5:39 pm EDT

#We are 2 owners at Martello Beach in Jaywick. Whilst the General Manager is very pleasant her ability to manage a site is below standard. We have been owners on this site for many years and have always enjoyd the owners events. This year it appears that a penny pinching standard is the way forward and owner events have been poor, its has gone from steak to beef burger in standard and enjoyment. Becky has reduced everthing the owner have previously enjoyed . ie. no halloween party, no end of season fireworks events anythat have been arrange have been done as cheaply as possible to save money. Whilst I appriciate due to the current climate most companies are looking to save money our ground rents remain the same or increase we would therefore expect a certain standard of facilities. Unfortunately as nice as Becky is her organisational skills and interaction with owners leaves a lot to be desired. It appears holiday makers receive preferential treatment over the owners yet owners are spending money on site all year round whilst holiday makers are only 2 weeks a year.

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Gerald brophy
clacton on sea, GB
Send a message
Apr 27, 2009 1:23 pm EDT

I was a customer at Valley Farm caravan Park owned by Park resorts.
This company managed to sell my caravan without my knowledge and lose all my families belongings.
They will not acknowledge my issues and have offered no compensation.
Swindlers and fraudsters are names to good for them...Thieves is a more appropriate title

Overview of Parkdean Resorts (formerly Park Resorts) complaint handling

Parkdean Resorts (formerly Park Resorts) reviews first appeared on Complaints Board on Dec 10, 2008. The latest review Unable to contact you regarding existing booking! was posted on May 12, 2025. The latest complaint Park resorts was resolved on Dec 01, 2014. Parkdean Resorts (formerly Park Resorts) has an average consumer rating of 1 stars from 63 reviews. Parkdean Resorts (formerly Park Resorts) has resolved 5 complaints.
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    100%
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    +44 344 335 3453
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    Holiday Home Owner Accounts Team
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    100%
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  3. Parkdean Resorts (formerly Park Resorts) emails
  4. Parkdean Resorts (formerly Park Resorts) address
    2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle-upon-Tyne, England, Tyne and Wear, NE128ET, United Kingdom
  5. Parkdean Resorts (formerly Park Resorts) social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Parkdean Resorts (formerly Park Resorts) contacts
Parkdean Resorts (formerly Park Resorts) Category
Parkdean Resorts (formerly Park Resorts) is ranked 68 among 516 companies in the Travel and Vacations category

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