[Resolved] Overstock.com — never can ship item
Overstock has cancel both of my order due to inventory error:
February 01, 2015 Order# [protected] cancel by overstock
February 03, 2015 Order# [protected] cancel by overstock
now my C/C is on hold because they (Overstock) has not release the funds for the February 03, 2015 Order# [protected]
When talking to customer support i asked if this follow item was in stock "CyberPowerPC Gamer Supreme SLC7200 Intel i7-5820K 3.3GHz Liquid Cool Gaming Computer Item #: [protected]" and the customer support personal stated it was in stock but guess what he could not place the order because the fund are locked by the last order February 03, 2015 Order# [protected] cancel by overstock.
This was a birthday gift for a birthday party on February 7 and if they would not of have a inventory error (2 times) it would had been ship on time!! At this point Overstock needs HELP!!! Very dissatisfied customer!!!
I was tell that a upper management of Overstock.com was supposed to be calling me, let see if this happen today 02-06-2015: 8.15 am in one hour
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Overstock.com Customer Care's Response, Jul 06, 2011
Hello Laurie Owen, We are currently upgrading our systems and training programs to prevent this from happening again, and I hope you will bear with us as we develop a better approach to handling specific customer’s issues that arise. I would like to make sure everything was okay with his return. At you convenience, please email his order information to [protected]@overstock.com. Thank you!
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