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[Resolved] Overstock.com / platinum protection plan issues

United States Review updated:
80% 5
Contact information:
Ok, so here it goes... I bought a TV from overstock and it had audio issues. Luckily I purchased the protection plan and so called and they scheduled a time for the service people to come over. Sounds good? Well, thats the only good part in this story.
The service people changed the scheduled appointment at the last minute. They came over and did not check or anything and simply picked up the TV and took it away. When I asked when to expect to hear from them, they just said, "We'll call you in a few days". A week later, I called them up and and they had no update. Another couple of days later, they said that they cant find the part so overstock.com will work with me on a replacement or refund. Called overstock a week later, they said that they have only received information and I will have to wait two weeks till their techs look at the issue and verify that the TV cant be fixed. Called them on the day they asked me to and voila no update! Part not available, they will contact me within a week. Called again within a week and they said that someone will call me within the next week to go over the buyout details or replacement TV. Ofcoarse, no one ever called. So just called them again. Was told that they did find a part for the TV and its on backorder so I would have to wait 45 days. If the part does not become available within 45 days then they will discuss the details with me. WTF!!! Its been two months since they took my tv and now I am supposed to wait another 45 days.
You are much better off buying something from best buy, do not waste your time and energy buying an electronic from overstock, atleast I never will.

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Overstock.com Customer Care's Response, Aug 22, 2012
Hello Tolbek, We would like to further discuss the issue with you. Would you please send your order/contact information to social@overstock.com? Thank you!


Sort by: UpDate | Rating
N  4th of May, 2009 by 
Agree Disagree 0 Votes
Just heard from someone from overstock.com. He said that someone from their Executive Customer Relations team will contact me to help resolve this issue. Lets see what they can do. I plan on keeping this post updated with the development so others can see if overstock.com can actually resolve issues or not.
N  7th of May, 2009 by 
Agree Disagree +1 Votes
So 3 days later, I just got a call from someone in their customer service who said, "I believe our returns (or was it warranty) department has called you and talked to you" and I told her that I have never been contacted by anyone from there. Apparently, she had been told that he have talked with me regarding this. Anyways, its quite obvious they have ABSOLUTELY HORRIBLE customer service.
She said that they will process my refund and return me my money. So two months of waiting and thats all I get, no other product offer, no nothing. Hell, last time McD didnt have a fish sandwich readily available they gave me a free dessert! Not that I need anything like that.. but here is the bottom line.. I WILL NOT BUY FROM THEM, NEVER AGAIN! AND I WOULD ENCOURAGE OTHERS NOT TO BUY FROM THEM AS WELL. HORRIBLE CUSTOMER SERVICE AND HAVE ABSOLUTELY NO INTEREST IN YOU AS A CUSTOMER BUT IN YOUR MONEY. I say this cauz when I told her that "2 months of keeping my TV only to tell me that you will be giving me a refund" is a deal breaker for me.. she just said, I'm sorry but we'll refund your money.. wow!
STAY AWAY! Thats just my opinion.. and thats what I'll tell my friends too..
N  25th of Dec, 2010 by 
Agree Disagree 0 Votes

OverStock - Send unwearable coat
United States

Ordered a great looking coat and received a nonwearable coat. No one of any size can get their arms in the sleeves. The customer service stated it was non-returnable. This coat is unwearable. They told me to give it to someone, that would be all fine and good if anyone could get their arm in the sleeves. Buyers beware of Overstock.com. order number order #94323658, never to purchase from Overstock.com again. This is very unfortunate that this company seems not to care about customer service. Other retailers have taken the time to listen to the customer and try to make amends.
N  22nd of May, 2011 by 
Agree Disagree 0 Votes

Overstock.com - could not return items
United States

I ordered two king size sheet sets. Both white. They looked nice so I tossed out all the packaging since the garbage truck was here. The lable said WASH BEFORE USING so I immediately put them in the washer/dryer. The tag said 100% cotton - do not bleach. Well, what lady does not need to bleach her white sheets to disinfect them as you would do with towels. Taking them from the washer to the dryer they felt like hard nylon. They were supposed to be NO IRON. When they were finally dry they were extremely creased and did not feel like any cotton I ever purchased. I called them and they said since you washed them they cannot be returned. All they did was take $35 off my order of $120. This small gesture did not help because I can't use these inferior sheets.
N  22nd of May, 2011 by 
Agree Disagree +2 Votes
It said do not bleach and you bleached them anyway and now you ###? Grow up and follow directions would you
D  23rd of May, 2011 by 
Agree Disagree +2 Votes
The tag said - do not bleach.
N  13th of Jul, 2011 by 
Agree Disagree 0 Votes

Overstock.com - overstock.com
United States


I bought a table for 259 and then 2 chairs for 154
I went to Walmart for makeup and saw the identical table for all 5 pieces for 259$.
When they rsvp back there response was it was not exact- but believe me IT IS. I feel that this is a shabby way to respect or disrespect people.
I know times are tough- I myself have been unemployed and ill for 2 years.

Buying anything over 50 dollars is a struggle. So getting burned and then insulted is infuriating. Overstock should remember Enron and so may other co. that have gone under because of a lack of ethics and respect to public needs. Shame on them. I was bragging to everyone less than a week ago how happy I was dealing with O.com now, it is Overstock. CON instead. Not a big buyer of Walmart but I learned a big lesson- research is your best tool. Lying is overstocks.


attorney joe malley
dallas texas
N  21st of Aug, 2012 by 
Agree Disagree 0 Votes

Overstock.com - They never posted the review and never came through with the free shipping
United States

I purchased a leather headboard. I'm a very comparative shopper and was a bit nervous. The reviews seemed good so I placed the order. Well it was impossible to attach to the bed frame, one leg screw was bad and mashed the threads to attach to the base of the headboard witch was also drilled in crooked. Overstock asked me to review purchase for a free shipping- I did. They never posted the review and never came through with the free shipping. I waited several days and submitted the review - again- again they would not post the review. I was very respectful in the description btw. NOW YOU KNOW WHY THE REVIEWS ARE SO POSITIVE ON OVERSTOCK.COM.
N  30th of Aug, 2012 by 
Agree Disagree 0 Votes
I would like to know, as a consumer and user of Overstock, what the resolution to your issue is, Tolbek.
A  28th of Nov, 2012 by 
Agree Disagree 0 Votes
I'm with you 100%. I have had the absolute worst customer service experience with the Plat Protection svc. I will NEVER recommend purchasing anything on overstock.com, in fact, I will recommend that ppl do not use overstock at all. Since 9/22/12 since I 1st submitted my claim for a ring I purchased, I have spoken with at least 12 different reps and they either give me completely wrong & misleading information or they read from a script like robots about how sorry they are unable to do whatever the last person said! I've been trying to return a ring (that I love) however, the stone fell out. I took the ring to a jeweler & they advised that the design is faulty, the prongs are too short to hold the stone. I had been told by 2 of the reps that I would be receiving a full refund. When calling for an eta on my refund, I'm told that that is not an option & that I do not have the right to a refund. Now I'm being told that it's up to their jeweler to decide if it's repairable or not. I have a full list of every single date I've had to call & several rep id #'s of some of the ppl I've spoken with. I have the customer complaint address & will be sending full details as well as sending a copy to the Better Business Bureau. There still is no resolve & they have my ring. I want nothing to do with overstock.com. I do not want the ring nor a credit to use on overstock.com. I did not spend over $400 to have a ring that was not designed properly OR to have such a horrible customer service experience. I want my money back and I want to be done with this whole experience.
A  10th of Aug, 2014 by 
Agree Disagree 0 Votes
I am now on the front end of an issue concerning a computer. Had it three day and the HD is already malfunctioning. Reading your testimony will give me some insight when I make my call. I will NEVER buy from them again. It doesn't matter if ten thousand people have great experiences; I Should Be Ten Thousand and One!! On-Line should hold themselves to a higher standard of customer satisfaction than the physical retail. SMDH Big Thanx For Your Tip!!
N  24th of Aug, 2016 by 
Agree Disagree 0 Votes

Overstock.com - shipping charges for incorrectly shipped items
United States

Twice now I have bought a men's suit from Overstock, and twice they have shipped the wrong suit. They look nothing like the picture on their web site. So I returned them, only to have Overstock charge me for the shipping. Amazing -- I get to pay for their mistakes.

I'm going to stick with Amazon.

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799 West Coliseum Way
United Kingdom - 84047
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+1 781 575 3605
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