[Resolved] outsurance — cancellation of policy is an absolute nightmare
On 7 Sept 09 I requested Outsurance to cancel my Policy. Kobus phoned, trying to convince me not to cancel. I asked him whether its possible to change my marriage status as I am now divorced. Want the Policy in my name. Guess what! He told me If I change my marriage status Outsurance will consider me a high risk customer and my premium will increase with R200! I was stunt! I phoned Kobus again the following day, requesting him to please ensure my Policy is cancelled. His response to me, now very dominating and demanding: I cannot believe, after I have told and shown you all the differences between us and them (the New Insurance Company), you still want to cancel! You will be making a very big mistake! I told him I have made up my mind. His response : I am an expert in my field and I will again explain to you the differences! I had to listen to him for 15 min bad mouthing the other company! Eventually I put the phone down on him. Policy now cancelled. I've complaint to Cherise his 'manager' about his attitude. Its Friday and still no response from her. How can Outsurance allow a Consultant to intimidate their customers like this!! It's just not on!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Outsurance Insurance Company Customer Care's Response, Sep 07, 2010
It was most upsetting to read about your experience. I am an employee of OUTsurance, and naturally most disappointed about the service we provided you with! Would it be possible for you to please provide me with your policy details, or even to contact me?
My e-mail address: [protected]@out.co.za, and Tel: [protected].
Hope to hear from you soon.
Outsurance Insurance Company Customer Care's Response, Nov 30, 2010
Based on what you describe, I really don't blame you for being very annoyed! I would really appreciate if you could contact me on: [protected] or send me your contact details via e-mail to: [protected]@out.co.za. I am an employee of OUTsurance, and would really want to resolve this ongoing matter for you. Regards, Dinky.
Outsurance Insurance Company Customer Care's Response, Mar 01, 2011
Thank you very much for supplying me with your contact detail. No claim had been registered as yet, which is most troubling. As discussed, I will forward you an e-mail with my contact detail and will be able to investigate this once you supply me with a reference number provided to you. Regards, Dinky.
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