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1.6 53 Reviews

OroGold Cosmetics Complaints Summary

8 Resolved
45 Unresolved
Our verdict: With OroGold Cosmetics's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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OroGold Cosmetics reviews & complaints 53

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8:36 pm EDT
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Featured review
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OroGold Cosmetics - cosmetics

The sales person lied to me and made false promises to get me to make a purchase. When I told him I cannot afford it, he said he would help me by sending me referrals for my business, which was a total lie. I'm now out $5, 000 for cosmetis that I do not need. I didn't end get a list of prices or descriptions of the products, he just put a bunch of product...

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6:14 pm EDT

OroGold Cosmetics sales practice

At the Oro Gold store, at the Garden State Plaza Mall in Paramus, I purchased Caviar Cream for $500.00 and the sales person told me that if I purchased another cream she would give it to me for 1/2 price. I did tell the sales person that I had allergies and most of the products I use are prescriptions made at a compound pharmacy, she assured me that all ingredients were all natural and fragrance free. I contacted her later that afternoon and stated that the cream she sold me had given me a migraine and I needed to return it, once again I reminded her I had an allergy problem. She said no problem. Well, I went to return it today, within the allowed 7 days, told the sales person I needed to return it, they now tell me it was a promotion! She never told me it was a promotion. The sales person today, told me that I needed to contact Oro Gold Customer Service to discuss this matter. Customer Service told me that it was up to the store's discretion whether to return/refund or not. I was not the only customer at the store this morning, there was another customer with the same problem, she developed a rash under her eyes and needed medical attention! It's a con! The minute they give you a deal there is no way you'll get your money back even with all the receipts! I contacted my credit card and they will be handling this matter, they are going to dispute the charges. I did give the store the option of settling it today but they prefer to take their chances with the credit card company. Read the reviews on independent sites, you'll be dumbfounded at the negative experience people have had with this company.

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lensor
, US
Oct 24, 2018 12:04 pm EDT
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The Oro Gold store in Paramus, NJ, has closed. Check out the information on the BBB.org website: https://www.bbb.org/us/nj/paramus/profile/cosmetics-sales/oro-gold-cosmetics-0221-90166650

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Lillian L
, US
Jun 23, 2018 1:32 pm EDT
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I had a similar experience in arpil-2018 in san francisco (powell street store, next to sir francis drake hotel). beware of sales rep (josef) and his store manager (aviv).

Their scam starts off by josef saying there's a world-famous skin specialist in town for a seminar and that this man (aviv) is paid tens of thousands of dollars in consulting fees by celebrities and other wives of rich businessmen. aviv happens to make a special visit to the store and gives you a free consultation. he tells you terrible things about your skin to scare you into buying all sorts of products you don't need at outrageous prices. unethical sales practice.

Josef also told me their lumior infrared led device was specifically designed for them by nasa (!). (false advertising - nasa developed this technology in the early-2000's for wound healing.) false advertising.

When I got home, I noticed the receipt said aviv was the "store manager" and when I did a web search on the product ingredients, there was nothing special about them - they are the same ingredients you can find in your everyday drugstore products (!). I asked for a refund and they refused (even though they reassured me *during* the store visit that I could return the product anytime because their number 1 priority was my satisfaction with their products). false advertising.

I then filed a dispute with my credit card company for fraud and unethical practices. only then did they send their customer service rep (meg collins) to work with me. when I explained the situation, she claimed she spoke with management and was approved to issue me a refund. to this day, I still have not received this refund.

*do not be fooled or bullied by these people. they are all scam artists.*

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3:43 am EDT

OroGold Cosmetics aggressive promotion

September 10, 2017 around 5pm
Manhattan around 57th street location

The promoter aggressively tried to persuade me to buy their products (3 for 600$-ish) and when I said categorically "NO" the promoter insulted me of my abilities whether I can count since if I could then I already calculated it how much cheaper they are than other brands.
He asked me if I am married or happy?
If I have many boyfriends?
How old I am?
The prices were not on their product so I could not compare if there was a promotion indeed. Then he offered me (after 15 minutes) everything half price. Now that was a red flag.

I did not want to buy anything and I knew I was not but I was "fascinated" about their fake tactic and what other reasoning the promoter will come up when I said I am not buying anything.
There was another woman sitting next to me who also left very upset.

And by the way, it looks horrible under my eyes since it is extremely dry and the whole cream/gel whatever it is pealing off.

Zorro Gold!

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5:42 pm EDT
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OroGold Cosmetics warning : beware: pretty darned shady sales tactics

July of 2017 I went into an OroGold store to sample products. The salesman, clearly not a professional actor or salesperson, proceeded with lie after lie. Yes, it was that obvious but i wanted to try at least one product. Fake accent, up close and personal darling after darling "i tell you the truth" darling...are you kidding me...i finally got the big break! That special someone high up in management just happened to be there for only an hour to give me a special deal. I mean, how lucky could I be? This was getting good and they offered a free glass of wine...why on earth would a cosmetics store give out wine..? Can you see this one coming ? Taken into a curiously dark room with little light, and a security camera, i was laid down and slathered with goo. Long story short, and the most important, I was told that my unbelievable results were worth over $25, 000.00 ! Because I was so special, this kind woman offered me a deal. Products would be shipped to me over a three year period if I sent pictures of my progress once a month for the discounted price, up front, of only $11, 700. What a deal. Laying there with goop on my face and the door closed, I wanted to run. I kindly declined the offer and mentioned that I had to leave. Within 10 minutes, her price came down to $4500 for the same arrangement. Yep, I ran like the wind. I got out unscathed, but I am very concerned for others who might fall prey to their unethical sales practices. I am unaware of laws and regulations but feel something should be done to protect consumers.

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Lillian L
, US
Jun 23, 2018 1:33 pm EDT
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I had a similar experience in arpil-2018 in san francisco (powell street store, next to sir francis drake hotel). beware of sales rep (josef) and his store manager (aviv).

Their scam starts off by josef saying there's a world-famous skin specialist in town for a seminar and that this man (aviv) is paid tens of thousands of dollars in consulting fees by celebrities and other wives of rich businessmen. aviv happens to make a special visit to the store and gives you a free consultation. he tells you terrible things about your skin to scare you into buying all sorts of products you don't need at outrageous prices. unethical sales practice.

Josef also told me their lumior infrared led device was specifically designed for them by nasa (!). (false advertising - nasa developed this technology in the early-2000's for wound healing.) false advertising.

When I got home, I noticed the receipt said aviv was the "store manager" and when I did a web search on the product ingredients, there was nothing special about them - they are the same ingredients you can find in your everyday drugstore products (!). I asked for a refund and they refused (even though they reassured me *during* the store visit that I could return the product anytime because their number 1 priority was my satisfaction with their products). false advertising.

I then filed a dispute with my credit card company for fraud and unethical practices. only then did they send their customer service rep (meg collins) to work with me. when I explained the situation, she claimed she spoke with management and was approved to issue me a refund. to this day, I still have not received this refund.

*do not be fooled or bullied by these people. they are all scam artists.*

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3:50 pm EDT

OroGold Cosmetics skin care products

April 19 2017 I was shopping on the Lynnhaven Mall in Virginia Beach VA. I was stopped and offered a free sample of one of the products. I was then pulled in the store to sample other products. The sales person was polite and chatty. I purchased the products and returned to the hotel. I began using the product but by the time I got home my eyes were itching red and watering. It was the product. Live 400 miles away so I contacted the store by email. I was told to contact customer service. When I did I was told by customer service that it would be up to the store where I purchased the products. I was told there was a no refund policy and that I knew that when I purchased the products. At no time was I told that it was non refundable. There was not a sign in the store stating that and I did not see the receipt until I got to the hotel which had no refunds on the bottom of it. I contacted my credit card company to see if they could secure a refund. Nope. I am stuck with a 2600.00 dollar credit card bill. This company should not be allowed to continue in business. They are a scam and fraudulent in their business practices.

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Lillian L
, US
Jun 23, 2018 1:34 pm EDT
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I had a similar experience in arpil-2018 in san francisco (powell street store, next to sir francis drake hotel). beware of sales rep (josef) and his store manager (aviv).

Their scam starts off by josef saying there's a world-famous skin specialist in town for a seminar and that this man (aviv) is paid tens of thousands of dollars in consulting fees by celebrities and other wives of rich businessmen. aviv happens to make a special visit to the store and gives you a free consultation. he tells you terrible things about your skin to scare you into buying all sorts of products you don't need at outrageous prices. unethical sales practice.

Josef also told me their lumior infrared led device was specifically designed for them by nasa (!). (false advertising - nasa developed this technology in the early-2000's for wound healing.) false advertising.

When I got home, I noticed the receipt said aviv was the "store manager" and when I did a web search on the product ingredients, there was nothing special about them - they are the same ingredients you can find in your everyday drugstore products (!). I asked for a refund and they refused (even though they reassured me *during* the store visit that I could return the product anytime because their number 1 priority was my satisfaction with their products). false advertising.

I then filed a dispute with my credit card company for fraud and unethical practices. only then did they send their customer service rep (meg collins) to work with me. when I explained the situation, she claimed she spoke with management and was approved to issue me a refund. to this day, I still have not received this refund.

*do not be fooled or bullied by these people. they are all scam artists.*

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6:47 pm EST
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OroGold Cosmetics sales person scammed my 80 year old mother out of more than $5500

On 2/9/2017 my mom went to the mall in Northern California and was pulled into the kiosk by Steve who proceeded to compliment her, telling her that she reminded him of his mother, said that she would be getting 10 spa treatments at a different mall about 30 minutes away. When she told him that she couldn't drive there he said that they would send her a limo. She walked out with a bag full of product. On 2/19/17 her friend found out what had happened and returned to the mall with my mom to get her money back. When they asked for the refund they were told that no one there was authorized to do one. The manager said that they did not offer refunds. My mom's friend friend told the manager that my mom hadn't understood the refund policy and his reply was that she shouldn't be allowed out of her house. When we tried to find the "spa" at the other mall there was only another kiosk that had a room where they applied the product. There is no spa.
This company is using false promises and scamming innocent people with high-pressured sales techniques. I've found more than 4 company names associated with them. Gold Elements, Resveralife, Oro Gold, Forever Flawless and the complaints go on and on. My mom's friend has been trying the different phone numbers associated with this business, but is getting the run around. How does a company like this stay in business? We are currently disputing the charges through her credit card company.

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tinaletts
, US
May 16, 2017 8:51 am EDT

Refuse to buy, refuse to spend a penny on their product.

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10:19 am EST

OroGold Cosmetics unethical behavior

On Feb. 17th, I was shopping in Arrowhead Mall in Peoria, AZ, when I was approached by a man with a free cosmetic gift. He said he had a product that he wanted to try on my eye area to reduce the darkness. So began an hour long ordeal. He showed me the product, gave me the price ($400) and I said "no". Then he bettered the offer, by giving me more products, each time I tried to leave, he bettered the deal and said he was doing it just for me. He indicated that my skin needed this product and that I owed it to myself. I am in my 70's and most of the people in the store were senior woman. Finally, I agreed and purchased the product, thinking the ordeal was over. Then he told me I qualified for a free facial and whisked me to the back room. Another man gave me a facial, using their products, and another hard sale. The same tactics were used, when I said no. Eventually, I left the store with more product than I could use in the rest of my lifetime and a $2400 bill. The ordeal wasn't over yet, however, because after the sale and I signed the credit card receipt, I was given a paper that said I couldn't return the product, but only exchange it. He asked me to sign it and when I questioned it, he said it was only a technicality, and that if the product didn't work, he would take it back. When I tried later, of course, I found out that was a lie. Most of the entire presentation was a lie, I found later. The product can be bought online with a return guarantee. The product itself, was misrepresented and the men who sold it to me, said they owned the company. In researching the company, I found that this was very unlikely. I have been to timeshare presentations before and this was very much like one of them, but the governed by the 7 day rule.
I feel I was preyed on, pressured, misled and victimized by OroGold. They took advantage of a senior citizen, and in fact, target senior seniors.
I would like to return the unopened product for a refund and stop their predatory sales practices.

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dancing
, US
Dec 05, 2017 10:59 pm EST

i made same mistake, bought 2k, dont see the result yet, thank you for posting

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9:18 pm EST

OroGold Cosmetics sales behavior

At the North County Fair Westfield shopping center in Escondido California.
Date and time- January 27th, 6 PM

The sales people always stand outside their store trying to sell their product.
As I walked by the sales person he came over to me and asked if I wanted a sample, I smiled and said no thank you.
He got a little closer and he said, "Can I ask you a question?"
I again said, "No thank you."
He leaned over and he said quietly, "You weigh too much".
Obviously he was mad that I didn't take the sample but he was rude.

He was a slim man, I would guess 25 or so. He was neatly groomed, short black hair and really black full eyebrows.

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7:45 am EST

OroGold Cosmetics problem with refund and terribly unethical behaviour

On January 19th I was in the Bay underground concourse in Toronto when a woman tried to approach me to tell me about a "free" offer...I kept saying no that I didn't want anything and wouldn't buy anything. She kept repeating "I won't charge you anything" and after saying no about 5 times and hearing I wouldn't be charged I went into the storefront and then two women sales people were trying to say how beautiful I am and how they "love me"...anyway, they applied some products to my face and kept at me and I really thought I would walk away with a sample but suddenly I was presented with a list of products that I could have for "free" but at the top was the price of over $1, 000. and before I knew it I was paying over $2, 000. I felt awful but I thought I would use the products. After I paid for the Products on my credit card, the sales person wrote..NO REFUND...after I had paid! I must admit that they caught me at a low point and now I'm in debt over my head. I am trying to take back the products as I haven't touched them or used them...but I doubt I can take them back. I doubt this because now I have looked at others who have written online who could not take the products back. Orogold is a scam...or at the least a bullying tactic and preys on people. They should be put out of business before they bankrupt anyone else.

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4:02 pm EDT

OroGold Cosmetics products 1200 dollars worth

Went to mall.was asked to come inside to try product. Did try. purchased 300. Dollars with of product. Said I couldn't afford the next level for 1600. dollars. He offered me a great deal 900. For the upper level product. I bought it. On way home, my face started to itch terribly. Went home washed off the demo product. Realized I was allergic. Tried to take it back, No refund statement at bottom of receipt was pointed out to me. I was told to fill out a form and I would get response in four days. No response. Called and was given number to call it was a recording. Took product back to try and find something I could use. Was threatened with police because I shared with a customer my story. Was told by manager I had to bring back product in 15 days. Told him the receipt said 30. I am a retiree. Who wants to look the best they can. They left out info I would need to know. Sign among several at cash register that I did not see when I purchased. I had to get other product because they would not give me my money and then tried to say I was too late to exchange. Got new product that I did not want. Basically out 1200. Social Security check less 100. Dollars.

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4:05 am EDT

OroGold Cosmetics I didn't get money for the previous order and multivitamins didn't fit me

I have purchased multivitamins and masks from the website www.orogoldcosmetics.com. I got the multivitamins, but after a week I had an allergy and decided to return the multivitamins back. The seller agreed and told me that I could change these vitamins for any other. However, when I changed, he told me to pay the additional sum and he hasn’t returned money for the previous order. I don’t know how to react.

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11:19 pm EDT

OroGold Cosmetics high pressure, bait and switch

9-9-15. Atlantic City, Harrah's Resort & Casino.

I was as big a fool as many others who have written. I had just arrived (c. 1:15 pm, after having had only two hours of sleep the night before and getting off a plane) was accosted by one sales person as I walked by the shop who wanted to show me product for bags under my eyes (not surprising given the lack of sleep and plane flight). I stupidly let him; after showing me how well the eye "stuff' worked, he.then he passed me off to another clerk.

This one asked what I used on my face, when I told this one that I just used hand lotion on my face, he pretended great horror and proceeded to show me a number of products, to tell me how much other women just spent, to "demonstrate" on his hand a defoliant and moisturizer, to tell me how much I would like how I looked after using the products. I told him repeatedly I didn't buy anything on the first day and I didn't use cosmetics. He made a "package" of products the price for which he would greatly reduce (to about $399!). I said no; he added what he said were two small containers of a night and a day moisturizer which would last a year and told me he would give me a certificate for a 15 minute demonstration of a facial wrinkle remover (as opposed to the eye wrinkle/bag remover). I said no. He then took away one product and said how about these for $300; I said no. He took away another product, leaving what he told me was a defoliant and the day and night cream for $199.00.

I was so tired of it all, I gave in. What a fool! I'm retired and on a fixed income. I have a PhD - I should have known better. What I got: one day moisturizer; one deep peeling agent; one wrinkle tightening solution that is NOT specifically for eyes.

After I left, I went on line and read that there are no refunds for these products. Also read so many negative reviews (except for those on the Oro Gold website).

This company preys on women as bad as Reader's Digest used to do with their mailings. It should be put out of business.

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7:16 pm EDT

OroGold Cosmetics unethical practices

They offer a free facial and give you free water. She said she was applying a 1000.00 mask on me, . Tried to get me to pay more money. Tried to get me to buy the whole store. I am careful what I spend. After the facial they rushed me out of the store. Couldn't get money back, when I went back they offered me water 10 times what's in that water?

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3:03 am EDT

OroGold Cosmetics skin products

I was waiting for my car to be fixed in Arden mall when a woman outside of the oro gold store complemented my cheap walmart purse. Before I knew it, I was pulled into their store. Everytime she showed me a product, I told her that I couldnt afford it. She kept insisting that I needed their products or I would end up looking old... She gave me a free demenstration of their products, telling me how much I needed everything. In a daze, I kept telling her how I couldnt afford their products... Finally she convinced me to purchase almost $600 dollars worth of stuff..than she asked me if I've ever had a facial. Now never being vain or concerned, I told her no... Than she acted like she was doing a huge favor and passed me on to their skin specialist... In 45 minutes, they convinced me to purchase their facial products, claiming that they'd deduct my first purchase from this one...I ended up swiping my credit card for a grand total of 3200 dollars! Now its going to take me all year to pay off this debt... I only make 15 dollars a hour. They played on my self esteem at the worst time of my life... My husband had just went to prison two days prior... And now I have extra stress added to my heartache for a product I wasn't needing or wanting. I vow to stay away from that side of the mall forever... They're predators. I'm 42 years old... Do I look old?

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RD Richards
, US
Jan 04, 2016 1:16 pm EST
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I too was coaxed into an Orogold store at Park Mall in Tucson, AZ. The sales men are very well trained on how to smooth talk and charm the customers and before I knew it I had charged $715.62 for their daily creams. I was even more of a victim of the sales men's smooth talk and tactics, because I let them talk me into a facial that I was told would only take 5 minutes and ended up being over 30 minutes. I have to admit I did liked the results of the facial and being a woman approaching her 62nd birthday I was caught up in the moment, the charm of the sales men and the thought of looking 10 years younger. However, I told the sales man that I couldn't afford all the products I had been shown at which point I was told that he would give me the weekly care treatment set (Termica) for free. I asked how much the Gold Set was and was quoted $1600.00. This was still way overpriced for my budget, but as I stated I was caught up in a moment of vanity. I had already charged $715.62 so I was quickly doing the math in my head and I came up with approximately $2300.00. The sales man also included other free product telling me it was because he liked me so much. I wasn't told a total amount before my credit card was run. In fact I was still in the room where I received the facial while my card was being run. When I saw the total of $4, 144.55 I was taken back and asked why so much? I wasn't shown the whole receipt just the signing portion. The sales person then said I was getting a very good price plus all the free products. I thought I might be being charged for tax on the free items and I thought they were adding in the $715.62 to the total. Feeling so foolish for letting them talk me into so much and still being confused about all the charges I still felt pressured to sign and did so stupidly. Then I was told that the sales man wanted to set up a Free Facial so I said yes and scheduled a facial, which I have since cancelled. I was told that in order to set up the facial that he needed me to fill out a form. This was very misleading and in my continued stupidity I filled out the form with my name and phone number and I signed it. I later found out I had signed a form stating "No refunds on merchandise." When I went to my daughters house and told her how I was taken advantage of by the charm and flattery she went with me back to the mall to return the product. We discovered at that time that I hadn't even been given the receipts for either of the charges. When we told the sales man he produced the receipts very quickly at which time I realized I had been charged for items I was told I was getting for free, and that the Gold Mask Set was charged in the amount of $2142.00 NOT $1600.00, which I was told. The sales man that promised the free items was not in the store when my daughter and I went to return the product, but the sales man that gave me the facial was and he would not let us return the product or talk to the credit card company to refund the charges. We did call the credit card company while we were in the store and gave the transaction numbers on the receipts. We left the product and took a form that we were given to try and communicate with the owner of the store regarding trying to cancel the credit card transaction and letting him know we had returned the product within 3 hrs of purchase. I know Orogold has a "No Refund' policy, but I also know there is a "Buyer's Remorse Law" that states purchases over $500.00 must be refundable upon return of product for the full purchase amount if returned within 3 days. We returned the product within 3hrs. To continue with my complaint, we were contacted by the sales man that made the original charges and told that Orogold wanted to make things right and would we please come into the store on Wednesday. (I received this call on Monday December 28, 2015) When I realized that my credit card had been charged and that even though we had called and requested it be cancelled that the card had been charged after all. I called the credit card company again and was told that the cancellation must be done in the store by a sales representative. After realizing that the charges on my card had not been cancelled, my husband wanted us to go into the store and resolve the problem and get a full refund, (or at least get the product we had returned). Again, we were given the run around about No Refunds and that I needed to fill out the form I had been given and wait for the owner to contact me. (I had filled out the form and e-mailed it on Monday December 28th). I told the sales man that I had filled out the form and e-mailed it but hadn't heard back. He said I would hear back on Thursday December 31, 2015. I didn't. While my husband and I were in the store we were convinced to take the product and told if we didn't that it would be put back on the shelves and there would be no proof we had returned it. I didn't want to be out almost $5000.00 as well as product so we took the product and left the store. (As a side note I asked the credit card company if I took a picture of the product being returned to the store would that help and was told, "it wasn't that easy") I told the sales man I was still going to fight for a refund and that the product would remain in the original bags untouched until some agreement had been made. I hope by posting this I can receive some direction as to where I can go to get help with this matter.

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11:29 am EDT

OroGold Cosmetics product did not last like they said it would!

i purchased several items from Orogold on March 23, 2015. The sales person expressed how long each product would last! The Serum she said was enough to use daily for 1 year! Other products are supposed to last 1 1/2 years. Today is June 7, 2015! That's just over 2 months and it ran out last night. What a rip off! This product cost $350! I certainly considered the daily expense of these products over a year to year and a half. I have used this product strictly as instructed. One pump a night...less than pea sized. What I thought would cost about $30./month was $175. I loved the product but would not purchase again. The other products are disappearing just as fast! Two of them have a pump and the empty contents of the jar are visible. I can tell they are nearly 1/4 gone when the should be 1/10 gone! What a rip off!

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5:00 pm EDT

OroGold Cosmetics never explained return policy

I passed by the Orogold store and the sales lady named Carla lured me in by saying she can help me with my facial blemishes. I was interested so after about 40 minutes of being introduced to several facial products she asked me how I plan to make my payment before I commited to buy anything. I spent close to $700 worth of facial products with my credit card. I felt pressured to buy it all since she was convincing but not once did she mention the return policy. After I left the store I felt like I didnt need the night cream because some of the other products I purchased already covers a night cosmetic. Also, she mentioned that all the products were made in Italy. I noticed on the packaging that they were made in Japan or USA. I decided to return one product and Carla said I can only exchange it for another cosmetic. I felt deceived. This store needs to make sure they disclose their return policy before customers make any purchase large or small.

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Lukam
, US
Mar 13, 2013 10:19 am EDT

Orogold Cosmetics sales person that I ran into at mall sold me peeling product for $200 when I can buy through Amazon.com for only $30. I called right away and they said there is no refund for the purchase. This is certainly a fraud.

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2:16 pm EDT

OroGold Cosmetics Phone text harassment

After an allergic reaction to their cosmetics, returned merchandise. After a prolonged battle, received a credit card refund, even though the SF outlet initially refused. Today I received an attepted virus attack on my phone, from Orogold SF, with the return phone number [protected]. Since I know their reputation well, I deleted the message without opening.

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3:26 pm EST

OroGold Cosmetics product causes allergic reaction-no refund

I purchased $690 worth of cosmetics after a highly pressured sales pitch on many of their products. I was just going to get the 24K multi-vitamin peeling after it was demonstrated on my skin. After using it on and off over next several months I developed an excoriated area on my face where it was used. My dermatologist recommended stop usage of it.
I also used the eye serum and eye cream on and off for many months and developed tearing eyes, excoriation under the eyes and stopped using it after again my dermatologist said to. When I contacted them, it has been 9 months, they said under no exception would they refund any of my money. This place is a rip-off, good customer service in good faith would refund a portion. I have at least 2/3 of the creams left. Don't go into this store!

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Miyujone
, US
Nov 22, 2016 7:23 am EST

I was pulled into Orogold by a lady after getting a sample from her. She applied products after products on my face and hands with another Eastern European guy chatting with me next to her.The results were so instant and amazing that I ended up buying $800 worth of skincare products. After reading your reviews, I don't know if I should use them or not. I have never felt so regretted of impulse buying before. I will never make big purchase without doing research ever again!

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8:37 pm EDT
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OroGold Cosmetics unethical practice

Shopping with my boyfriend in Garden State Plaza in NJ. He leaves me to go shop as I catch a 10 minute massage. On my way out, I pass Oro Gold. A heavy accented man approaches me and grabs my hand and tells me he has something to show me. As I have worked in a mall before, I am accustomed to the aggressive sales approach for many of the "As Seen On TV" Skin Care lines. I am an industry professional and usually if I have time will humor the person (as I feel they too are just trying to make a living). Needless to say, about five minutes in and a few "no not todays", he continues to go into detail about how the ingredients will help get rid of the wrinkles on my forehead. Never before have I seen these as a problematic concern of mine, and as someone who works as a skin therapist, rule of thumb, NEVER say wrinkles. And NEVER address them if your client has not. It was at this point in time that I advised him I am a licensed esthetician in NY and NJ and have been working as such as well as a Makeup Artist for the past ten years. I am 28 years old and any "wrinkles" you have just pointed out to me are already being addressed by another skin care line that would never insult, aggregate or pressure someone into purchasing something just to make a sale. Shame on Oro Gold and shame on Garden State Plaza for allowing them to do business in such a manner.

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Rob8001
, US
Jul 16, 2016 4:26 pm EDT

A sales pitch is a sales pitch. You don't have to buy anything you don't want, nor should expect someone to "save you" for your own inability to walk away or say NO. STOP GOING. You are going because you think you are getting something for free right? Well, how do you think they are suppose to pay rent, salaries, electric, taxes, etc. If you don't like being hassled from a used car salesman, then don't go on their lot, right? You need to stop going and trying to get something for free. And if you want it for "free" then put up with the high pressure sales approach. That's your cost for the free facial.

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Miriam Jorge
, US
Aug 21, 2015 7:25 pm EDT

Also in Puerto Rico are doing same practices. I bought like $800 in products and they gave me like 7 facial for free. The thing is that every time I go for a facial they start to pushing in buying more products. I say no, that I have to wait, then they keep doing offers saying "this is just for now only, you are going to miss this opportunity". I keep saying I can't, but every time I go there is same harassment! This practices needs to be stopped by someone!

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3:44 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

OroGold Cosmetics boston store - unethical business practices

The Oro Gold store in the Copley mall uses unethical business tactics to make sales, plus the phone number listed on the receipt is a non working number (at least it was when I had my awful experience there several years ago). Several other people have submitted complaints about the same manager and it is shocking to see that two years later the same guy is still working at this store. The sales person put on this whole show about letting me use her employee discount so the products would be cheaper for me (after getting approval from the manager). When I got back to my hotel I decided that it was crazy to spend so much for beauty products and when I called the phone number on the receipt it was a non working number. I tried calling because the receipt said products weren't returnable despite the sales person telling me I could return them and I wanted to check before going back to the store which was far away. NY just opened a store and I really hope that they don't take part in the same tactics as the other stores seem to. By the way, since I couldn't get back to the Boston store to return the products I ended up keeping them and using them. I'm not impressed.

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OroGold Cosmetics contacts

Phone numbers

1800 093 3458 +1 (877) 554-1777 More phone numbers

Website

www.orogoldcosmetics.com

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