Omni Hotel / Poor Customer Service
I was staying at the Omni Hotel at the CNN Center in Atlanta, GA. I had been there for a concert. After going to my room, I went to get a bottle of water, but only had a dollar one me (the machine required two dollars). I was standing at the elevator waiting to go downstairs and get change when a security guard walked up to me and told me there was a noise complaint. I assume it is my age that he walked up to me. He asked for my room number and I said, "983, " when in fact my room number was 938. (I had in versed the numbers, but I knew where the room was physically located.) He said 983 was in the other tower and needed to escort me downstairs to verify that I was staying there. I went with him and it was confirmed I was staying there. The entire time I was treated rudely as if I was a teenager running a muck in the hotel when I was simply trying to go downstairs to get change for a $2 bottle of water. The manager was rude and just smirked at me when I was questioning the reason I was escorted. I understand the security guard doing his job, but I know if I was 44 and not 24, this would have been handled differently. I called the Director of Guest Services, LaShaundra, and had the worst customer service experience that I have ever had. She talked over me, wouldn't let me finish a sentence, etc. I'm a fairly laid back person and she got me extremely upset. She lacked soft skills and any form of concern. I've stayed at the Omni many times; I actually have my anniversary there every year. Due to the treatment I received - mainly by LaShaundra - I will no longer stay at the Omni. I'm disgusted at the customer service from this company.
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