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Omega Stores / Big hustle!

1 United States Review updated:

I ordered a log splitter from them on 1/19/06. I ordered their highest rated product for I wanted the most powerful splitter I could find that would work off standard 120 volts A/C power. I ordered the "Megasplit2006" which appears to now be called the "Megasplit2007". The seller claims it has 9 tons of force (the other models are claimed to have 6 & 7 tons of force). This claim is very doubtful and should be investigated by the authorities. In fact the model I ordered looks (from the pictures) very much the same as the "Fisch LS-8000 II 4-Ton Electric Log Splitter " at Amazon where they claim only 4 tons. While OmegaStores offers 3 models of splitters with 6, 7 and 9 tons of force claimed, respectively, there is reason to believe that all are the same unit as I will discuss further below.

Immediately after ordering, I received a phone call from the OmegaStores representative. We discussed technical details in which I questioned some of their claims but he assured me that the claims were all true. I questioned why the three models would have different forces when the motor appeared to be the same. The representative claimed there was a difference in the hydraulics. However, I later found a parts list online at OmegaStores and all three models have the same component parts!

Then we discussed delivery. The representative said that if I would allow a bank transfer of funds, he would ship immediately. I stupidly agreed to that as I really needed the splitter in a hurry. It was all bogus. Nothing was shipped and no confirmation could be obtained. In fact, it was impossible to communicate with the company. Phone calls and emails were not responded to. After 3 or 4 weeks I concluded that I had been had. I contacted the BBB and the authorities in Connecticut. As far as I can tell, nothing came of my complaints.

Approximately 1 month after I ordered the unit, it arrived by UPS shipment.

The product was very poorly packaged. The heavy unit was in a cardboard box, loose among chunks of Styrofoam. Parts were broken or missing altogether. I had my lawyer send them a fax with the list of broken and missing parts and they were received in a few days. Lawyer letters are responded to! The electric motor would not run but would simply blow the circuit breaker when it was turned on. A visual inspection revealed that the housing was bashed in against the rotor. I corrected that problem myself as I really needed a working splitter right away.

The markings on the box the unit came in indicated that it was a cheaper model than the one I ordered (the marking identification on the box does not correspond with the model names used on the web). The joke of an owner's manual had an addenda sheet that claimed that the book was good for the model I ordered. Apparently one owner's manual covers all three models. As stated above, the parts list is also the same for all three models. There is no nameplate identification on the unit anywhere. Only the box had any identifying information. This may violate federal laws, I do not know for sure.

After repairs were made the unit operated satisfactorily. That is, it split logs. I have no means of measuring the actual force created. However the motor does run on a 120 volt standard outlet.

I would not buy anything more from this company even though they have other products that I would like to have. I suspect their warranty is a joke from other complaints I have read so I figure I am stuck with this item even if it fails.

Store details:

Omega Stores
121 - C North Plains Industrial Rd
Wallingford, CT 06492
Tel: [protected]
Tel: [protected]
Fax: [protected]
http://www.omegastores.com

Le
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Comments

  • Lo
      21st of Nov, 2009
    0 Votes

    AVOID THEM BY ALL COSTS!!!

    I bought their electric bike and it came BROKEN. It was packaged HORRIBLY. NEVER ANSWERED MY CALLS. NO REFUND.

    THEY ARE SCAM ARTISTS

  • Da
      4th of Sep, 2010
    0 Votes
    Omega Stores - Stay away
    Omega Stores
    United States

    I purchased an electric bike from this person last year and never recieved a certificate of origen which is necessary to legally register. After many phone calls, e-mails, and threats, he finally e-mailed me a copy. However, the state requires and original copy.

    For some reason this person who owns Omegastores won't give out his name. He lies on the website, telling people that these bikes don't need to be registered and that is not true. Many states require it. I have no idea why this person will not give me the certificate, but the bike is useless to me if I want to ride it without wondering about a ticket (Pennsylania ticked for unregistered ebike-$106.00)

    Look at other websites about this guy. He lies about many things. He also tells me he will not sell me spare parts because I've complained about him. You'll see that about many things he sells. All he has to do with me is to send the damn cerificate but he won't.

    Because I've complained to the company in China about this certificate, he tells be that he won't sell me spare parts, which means when my battery reaches the maximum charges (160-200, but who knows with these guy, he lies just to lie) I'm screwed because it is not really a pedaling bike as the pedals are just for assisting the electric motor.

    Do not buy this bike if you need to legally register it. Check your state regs about that and do not believe anything he tells you. There are much better quality bikes out there and they actually have customer service and documentation to show that their products are in this country legally.

    Again, search all over for complaints about Omegastores, and save the money and aggravation.

  • Ma
      23rd of Feb, 2012
    -1 Votes

    We purchased several items from them but everything was always fine. I think these complainers work for the competitors.

  • Lo
      23rd of Jun, 2012
    0 Votes

    Work for the competitors? No, sorry. I dealt with these a**holes long ago and it was the worst experience of my life.

  • Mc
      10th of Feb, 2014
    0 Votes

    Don't buy from omega
    stores, wish I had read about problems before I lay away
    out of $ 150.00. Refuse to refund money.

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