OK Rent A Car / car rental - duplicate payment

1 Malaga, Canada
Contact information:

We paid CAD$89.63 for car rental booking # ES476030350.
When we arrived at the counter in Malaga the woman said we had to take an alternate arrangement and charged us Euros 311.54 for car and insurance. She would not credit us the original CAD$89.63.
We understand the insurance cost is ours to pay but we expect a refund of the car payment. We did not request an upgrade. The woman we spoke with had poor English and we had trouble communicating with her to understand her problem with the original booking.
We can send you a copy of the Euro 311.54 bill.
Thank you
Michael McIntyre

Feb 04, 2019

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