Refused to replace defective cartridge!
I ordered office supplies in August from Office Max - enough to last me for a while. When I opened an Office Max brand Remanufactured Ink CXartridge in December, I soon found it was defective--no yellow ink. I contacted Office Max, requesting a replacement and was refused since I ordered the supplies more than 30 days ago.
Whether it's 30 days or 300 days, when I open an ink cartridge, I expect it to be of good quality. Office Max says I had thirty days to "inspect it" for defects. By the way, when I placed my original order, it took more than two weeks for the color cartridge to arrive. Office Max had somehow left it out when they packed my order--so it arrived separately toward the end of August.
It would cost Office Max next to nothing to replace their defective product, unfortunately, their shoddy customer relations has cost them a customer.
Merchandise was delivered to wrong address, no money back received!
September 14, 2006, we place at Office Depot the merchandise was delivered to wrong address, they pick up the merchandise from the wrong delivery address, and back to Office Depot and since September we been asking for Office Depot to returned what was paid in cash the amount $188.90 and all I get is lies that a check been issue take four weeks but is it has past 3 month and I have made number of call one for week, we dont get our money back.
The worst experience with retail ever!
I have never encountered so much frustration, so many dead ends and lack of help, and so many lies as when dealing with Office Depot.
I purchased a laptop that I needed to return within the 14 day return policy. They refused and the store manager then lied to me about store policy on refunds. So I went to another Office Depot store and they even said that manager lied to me! When I returned another product that also had the stores Protection Program, they did not refund me what I paid in taxes. So when trying to take this complaint to their corporate office, I was on hold for an hour and a half and nobody ever came back to me. It doesn't end there, but nobody would want to read the book of problems that I've had over the past week. Ive never been treated so poorly. I've been hung up on, accused of not being an informed consumer, lied to, scammed- and as of yet nobody in corporate cares. Do yourself a favor and don't buy your expensive purchases from Office Depot- it's not worth the hassle if you ever need help.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree office depot are extremely poor in service and not adverse to passing the buck which eventually they hope will end with you.
They are frustrating in the extreme.Keep hassling is my advice, it took me 2 weeks to get through the lies and bs but i got what i ordered in the end...in fact they are so disorganised i got it for 50 bucks cheaper than it should have been even with the discount, they are a nightmare.
I always get great service from office depot never get hassled I'm not sure where you went buddy!
The online services suck!
Consumers doesn't matter to them
Small Business drafting firm. We order all of our office supplies from Viking. Viking has been bought out by Office Depot. I called to make my usuall order yesterday and I believe the call was sent overseas or else everyone of the operators could not speak good English. I was very frustrated when ordering because I couldn't understand the operator and when...
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If you leave an inkjet cartridge unused for extended period of time, they tend to dry up. One person admited that ink cartridge was in printer for over 6 months without being used, then didn't work right. The ink tends to thicken up and clo up and not work. Inkjet cartridges are a touchy subjet. You can't tell by looking at it or shaking it how old it is or how much ink is in it. Customers often bring in old, empty cartridges claiming they recently purchased it and it didn't work, just to get a free ink cartridge instead of having to actually buy one. But it is the manager's call, and often depends on past experience and how sales are going.
Just so you know, ink expires.
I believe that Office Max cuts their overhead by not properly refilling their remanufactured ink cartridges. I have purchased several that have only produced between 5 to 50 pages with print before the cartridge runs completely out of ink. Given the fact that a new printer cartridge that is completely full of ink is supposed to print at least 300 pages using normal ink load, brings me to the conclusion that Office Max and/or the company it uses to refill the cartridges that it resells to consumers who probably do not realize that they are being riped off by this means. I think they are stealing millions if not billions of dollars from the consumers by using this method and I think their should be a class action filed against both OfficeMax and the company or companies that they contract to carry out this criminal action.
Yeah in 2006 i received a card and purchased an editing pc. The promo was no finance charges until 2008. now 2007 i'm still haggling with these people, that is when they decide to answer their phones, and after pushing through all the automation. They want their money because i signed a contract but i signed a contract with understanding they wouldn't charge me out right or covertly, finance charges. I think I blow this card and claim bankruptcy. Why isn't office max and hsbc being investigated? Clearly this is a corrupt entity.