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Ocwen Loan Servicing / fraudulant charges/poor customer service

1 Maplewood, NJ, United States Review updated:

Never do business with this company.

Ocwen decided to lose evidence of property tax payment; subsequently, the opened an escrow account without permission to pay the property taxes.

Ocwen will not realize their mistake; they have now billed us for the principal mortgage payment + escrow charges; they will not close the escrow account.

Ocwen never paid our taxes (Which was confirmed by our township tax department several times) ; however they insist they did.

We have emailed and faxed evidence of the paid property taxes; they lose our submission each time and never have record of speaking with us. We have been trying to resolve the issue for four months.

My family has spent at least 20 hours of time on hold; we have called no less than 20 times. We have emailed and/or faxed evidence of paid property taxes over 10 times. We get a service department in inida; they could care less. Tax/escrow departments also lose our submission everytime.

Better business bureau has a total of 567 filed complaints against ocwen; their bbb rating is "f"

Save what's left of your sanity, never do business with this company if at all possible

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Comments

  • Ka
      20th of Dec, 2010
    0 Votes

    Call the FEDERAL TRADE COMMISSION!!! 877-382-4357, I called and filed a complaint today...they are going to watch for a pattern on OCWEN...but please call them and any one else that you know who have to deal with ocwen!!!

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