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Ocwen / horrible comapny

1 United States Review updated:

I have been an OCWEN Loan servicing company since 2005. I have had nothing but horrible service from them. The company has a very confusing and misdirecting phone tree that leaves incomplete options, and when you do get a human being, they are in india, unable to assist and unable to direct you to a supervisor. Apparently there are no live american associates in the company who you can direct your frustration too. They have a horrible bbb record with numerous complaints and do not seem very responsive to their customers. If I had to do it all over again, I would never have used a Mortgage broker who ultimately sold my loan to the wretched company. As the economy continues to falter, I have no choice but to ride this out until I can successfully make a change to my mortgage holder.

Da
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Comments

  • Da
      27th of Jan, 2011
    0 Votes

    i have same situation.

  • Da
      27th of Jan, 2011
    0 Votes

    por comunication problem phon lines and castumer service no help for rifinancing or modification i would never make bisnes with them but i m stock and i dont have choise is any one hwo can help me im losing my hom. david noci 6178182959 noci.david@gmail.com thenkyou

  • An
      10th of Feb, 2011
    0 Votes

    ever since ocwen took over for homeq, our lives have been a nightmare. They changed our numbers when applying for the Hamp program and when questioned about this they said they always deduct or add certain figures that we submit. we were denied because we were over because of this. But we were approved for their in house program that was almost double. They then said they had other loan mods they approved us for and we had to wait 30 or 40 days because it was in review. I kept asking about a foreclosure date that my attorney said was real while they said no such date existed and said we are in the review process and they dont foreclose in this period. What a shocker when we were told 3 days before they are foreclosing and they were sorry for any inconvenience. All the time dealing with people from India who i barely understood. We filed bankruptcy a day before to stop the sale, then received a mod offer after filing. The offer was incredible but the date on it was already expired. We were told to sign it and send money and not worry about that expired date. Even though the contract said if not received by that date the deal is null and void. Whats going on here? Can we do anything? Can anyone help?
    ANCA SMARANDA, PUNTA GORDA. ECMAAA@HOTMAIL.COM-941-204-9391

  • An
      17th of Sep, 2011
    0 Votes

    I CAN'T MAKE A PAYMENT. THE WEB SITE SAYS MY LOAN # AND SS# DOESN'T EXIST. THE PHONE PAY SAYS THE SAME. INDIA (FOR A 19.00 FEE)IS EXPERIENCING TECHNICAL DIFFICULTY. DOES ANY BODY HAVE A CONTACT NUMBER TO SETTLE THIS MESS

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