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OAN Services / yp values, llc fraudulent chgs

1 MO, United States

Unfortunately, with a large phone bill that incorporates the charges of our dsl, phone, watts line, messaging and long distance, we did not notice the $29.95 per month being added to our bill for the past 3-1/2 years. After calling the numbers for at&t, they told us that oan was an independent agency who simply bills through at& t's system. We then called the number on the oan page and connected to yp values, llc inet directory. I explained that we did not authorize these charges and they retrieved a recording of one of us authorizing all of our contact info and the $29.95 per month, but the recording contained no explanation or any part of the conversation that explained what services the charges were for. Yp values claims to offer high speed dialup and an internet listing for this monthly fee. Since my company has had a website of our own for over 10 years and we have had dsl that is billed through at&t on this very same bill, I debated why we would have authorized such a fee. I asked to speak with a manager, which of course, was not possible. I was told that the manager (of whom they would not give me the last name) would call me back. The agent on the line said he was authorized to give me a credit for 7 months, but not the entire 31 months that we have been billed. Of course, that is going to be a credit that will show up on my next billing statement. We'll see...

I will post here again if I am able to make any progress on this situation so others may know what to try in order to get their money back, too.

Me

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